Absolutely appalling disregard for their customers. (Eclipse Computers (Coventry))

Member Name: dean0

Product:	Eclipse Computers (Coventry)
Date:	14/07/03 (144 review reads)
Rating:

Advantages: Prices

Disadvantages: Appalling after sales, Don't list items out of stock on website., Cheek to charge for refunds when they can't supply the merchandise.

I would recommend avoiding this company at all costs. Okay so they are offering good prices but believe me saving a few bob is not worth it because they have absolutely appalling after sales customer service. If you have a quiery before you order they can't answer quick enough, but you try getting a answer out of them if you have a problem after they have had your money. I waited 8 weeks to receive a faulty monitor (couldn't cancel the order because they said there would be a restocking charge, even though they didn't have one in stock to start with) and then had to get Trading Standards involved to get a replacement. I was on the verge of driving to Coventry to sort them myself.
I stress again avoid them at all costs. How they stay in business i'll never know.

Regards
Dean

Summary: