Eclipse Computers (Coventry) Reviews

I needed a couple of new printers, so had a look through the reviews, chose one I wanted then looked for the best price on-line. There were a few cheaper than Eclipse Computers, but they had them in stock ready for next day delivery, so I ordered from them. Except they didn't. Their website states 'Usually in stock' for virtually every ...

Eclipse computers is a very good value shop. What you need to be aware of is what you want. I've found it best to visit their retail outlet (there's a big queue so best to go on a weekday) and the guys behind the counter are usually very good with their product knowledge. Their returns has been an ordeal (getting a refund on something ...

After placing an order for a £300 Zalman Case, and selecting Next Day delivery with Eclipse, I called them the following day to confirm that the item would be with me that day. To my disappointment, I was informed by a helpful chap in Sales (James ??) that it would not be with that that day due to the product being special order, and that I would ...

WITHOUT PREJUDICE. Eclipse are without a doubt one of the least ethical computer parts suppliers I've ever had the displeasure to *try* to deal with. Not only did they not supply parts ordered, they charged my credit card the moment the order was placed (Dabs - far better - charge your card on dispatch). When some parts of the order ...

I have been buying high price items since 1969, custom built computers since 1985 and running my own business for the last 13 1/2yrs. I buy from national and international companies and am a registered importer and buying from Computer Planet was without a doubt my worst buying experience ever. I have previously had 6 computers made every one has ...

Steer well clear - Crooks. Nothing but problems with their sales, service, warranty & product! Paid 550.00GBP for a PC which arrived broken / faulty with wireless keyboard & mouse missing. Spoke to JAMES in customer service several times, NEVER recived the missing keyboard & mouse which i had paid ...

I recently cancelled an order when I read the reviews about Eclipse - only to find them very helpful and efficient. I got through to Customer Services first time and I was reimbursed immediately. I have had no problems with buying from this company in the past, but it is worrying that so many complaints have been posted.

Dreadful company to do business with, they have poor product knowledge, abysmal customer support and are basically a rip-off. If you have to return faulty goods it will be at your own cost and you will never see them again.

Coventry Trading Standards might be interested in these cowboys.

My daughter bought me a vantec vortex hard drive cooler for xmas this item was broken when i opened it on contecting Eclipse they told us to send item back for examination they told us we had pushed control dial in and warranty void THIS IS THE WORST FIRM I HAVE EVER HAD TO CONTACT AND DEAL WITH DO NOT USE THESE PEOPLE NO STARS

This was my first time using Eclipse Computers, and luckily iam glad i didnt see the reviews on here before ordering. Having Placed my order around 2pm a few mondays ago, forr a new computer, costing approx £2000, I received a confirmation email within a few minutes. Called the following day to confirm my order had been processed, ...

I have just had to cancel my order from this bunch of cowboys, I placed my order on a Sunday ad paid for next day delivery, Tuesday came and went but no delivery so i phoned them up I was also told I was umber 1 in the queue for about 20mins! When they finally decided to answer the phone I was told that one of the items I wanted was out of ...

Ordered a Wii before Christmas under the impression that it would be dispatched in around 10 days. They were the only company offering them for a reasonable price at the time. A week later they emailed to say it would be delayed. I heard nothing else so i cancelled the email by order a month after i ordered it. I thought it was all fine until the ...

I've been using Eclipse for many years now and it has almost always been spot on. I mostly go to the shop itself to pick up the pieces and the service there is very helpful, with the people there knowing their products. I try avoid Saturday mornings though as its normally quite busy. Regarding stock issues on their website; well, ot ...

KEY POINTS: They charge you without your permission. Cancelling order never works. They will still charge you. They advertise stuff they dont have in stock and probably never have. Phone support is useless. Even if email is their preferred contact form they never reply to emails. The only way to deal with ...

Eclipse computers are COWBOYS and extremely useless. I ordered my P.C on the 9th october 2007 and I was told about next day delivery on their sight upon ordering...Later it turned out that next day delivery was meant for when it was built...(meaning weeks)......no prob I thought......I was promised 14-16 days. I agreed.......finally a month later ...

I've had no problems , Phoned up for a couple of raid drives yesterday and they put them aside for me for collection ,no deposit, no problems ,they were waiting for me when I arrived , always had helpfull advice and recommendations.. I found them a good lot all round ! I believe they may have had some problems during expansion but since the new premises have been developed, they have been 100 %

I have used Eclipse for several years, buying 2 complete systems, various peripherals and a laptop. (The laptop bought in October 2007). To date, the prices have been fair and my own experiences have been reasonably good. They can be a pain, advertising unavailable products on their website. But in my case, have always had the courtesy ...

I have been using eclipse for nearly 9 years. I have had only minor problems in them years. I have only been registered as a business customer with them for 6 months. The main reason i use them is because of the pricing on parts and delivery, they dont add £5 on for next day and the website is easy to find your way round.

Hi, after reading all themostly awful reviews I had to say my bit! I have been using eclipse for over 4 years now, I am not registered as a buisness buyer, just buying straight off the site. I supply primary schools and a few private individuals in my part time self employed role. Over the 4 years I must have spent ...

The worst customer service I have ever experienced. I purchased a complete computer system from this company, for my kids Christmas. When I set it up on Christmas Eve it just kept crashing. It took me over two days before I got it working to some degree. I sent it back three times, so they had it for about three months. Every time I phoned them ...