Eclipse Computers (Coventry) Reviews

Dreadful company to do business with, they have poor product knowledge, abysmal customer support and are basically a rip-off. If you have to return faulty goods it will be at your own cost and you will never see them again.

Coventry Trading Standards might be interested in these cowboys.

My daughter bought me a vantec vortex hard drive cooler for xmas this item was broken when i opened it on contecting Eclipse they told us to send item back for examination they told us we had pushed control dial in and warranty void THIS IS THE WORST FIRM I HAVE EVER HAD TO CONTACT AND DEAL WITH DO NOT USE THESE PEOPLE NO STARS

This was my first time using Eclipse Computers, and luckily iam glad i didnt see the reviews on here before ordering. Having Placed my order around 2pm a few mondays ago, forr a new computer, costing approx £2000, I received a confirmation email within a few minutes. Called the following day to confirm my order had been processed, ...  Read the complete review

I have just had to cancel my order from this bunch of cowboys, I placed my order on a Sunday ad paid for next day delivery, Tuesday came and went but no delivery so i phoned them up I was also told I was umber 1 in the queue for about 20mins! When they finally decided to answer the phone I was told that one of the items I wanted was out of ...  Read the complete review

Ordered a Wii before Christmas under the impression that it would be dispatched in around 10 days. They were the only company offering them for a reasonable price at the time. A week later they emailed to say it would be delayed. I heard nothing else so i cancelled the email by order a month after i ordered it. I thought it was all fine until the ...  Read the complete review

I've been using Eclipse for many years now and it has almost always been spot on. I mostly go to the shop itself to pick up the pieces and the service there is very helpful, with the people there knowing their products. I try avoid Saturday mornings though as its normally quite busy. Regarding stock issues on their website; well, ot ...  Read the complete review

KEY POINTS: They charge you without your permission. Cancelling order never works. They will still charge you. They advertise stuff they dont have in stock and probably never have. Phone support is useless. Even if email is their preferred contact form they never reply to emails. The only way to deal with ...  Read the complete review

Eclipse computers are COWBOYS and extremely useless. I ordered my P.C on the 9th october 2007 and I was told about next day delivery on their sight upon ordering...Later it turned out that next day delivery was meant for when it was built...(meaning weeks)......no prob I thought......I was promised 14-16 days. I agreed.......finally a month later ...  Read the complete review

I've had no problems , Phoned up for a couple of raid drives yesterday and they put them aside for me for collection ,no deposit, no problems ,they were waiting for me when I arrived , always had helpfull advice and recommendations.. I found them a good lot all round ! I believe they may have had some problems during expansion but since the new premises have been developed, they have been 100 %

I have used Eclipse for several years, buying 2 complete systems, various peripherals and a laptop. (The laptop bought in October 2007). To date, the prices have been fair and my own experiences have been reasonably good. They can be a pain, advertising unavailable products on their website. But in my case, have always had the courtesy ...  Read the complete review

I have been using eclipse for nearly 9 years. I have had only minor problems in them years. I have only been registered as a business customer with them for 6 months. The main reason i use them is because of the pricing on parts and delivery, they dont add £5 on for next day and the website is easy to find your way round.

Hi, after reading all themostly awful reviews I had to say my bit! I have been using eclipse for over 4 years now, I am not registered as a buisness buyer, just buying straight off the site. I supply primary schools and a few private individuals in my part time self employed role. Over the 4 years I must have spent ...  Read the complete review

The worst customer service I have ever experienced. I purchased a complete computer system from this company, for my kids Christmas. When I set it up on Christmas Eve it just kept crashing. It took me over two days before I got it working to some degree. I sent it back three times, so they had it for about three months. Every time I phoned them ...  Read the complete review

Poor quality is the products is the first thing about them. I bought a computer this January and immediatley had problems with them not being able to supply the correct colour case that I asked for, the case itself that i received is of very low quality compared to other cases of the same price on other sites. When i received the computer and ...  Read the complete review

I initially ordered one ATX case from them which was listed as "normally in stock", and I paid for next day delivery. However, 6 days later, it still hadn't arrived. So I e-mailed them to ask them where it was, and I got no reply. So, I rang them and was told that it was out of stock and offered me the option of changing the case to one ...  Read the complete review

I paid £120 to these shysters for some corsair ram that upon installing I found that one of the sticks was faulty and immediatly returned to the store with the faulty goods to get them replaced but was told that they would not do that.This memory has a lifetime warranty with the manufacturer. First off as it was getting to the ...  Read the complete review

Disgraceful customer service, second hand goods sold as new, poorly trained and miserable staff. I purchased a lightscribe drive, and some corsair memory from eclipse about a fortnight ago. Despite the website saying the corsair memory was in stock it wasn't when i went to the shop. In any case i agreed to put down a deposit ...  Read the complete review

In summary, one of the worst online shopping experiences I have ever had. Quite possibly the worst customer service imaginable. I had to send back the product 3 times in total, the sum of which is £46 and will not be refunded. The whole process has been an agonising 3 months, involving 34 emails, some of which where the staff has used a sarcastic ...  Read the complete review

I can't agree with the negative comments, I placed an order on Monday night and it arrived Wednesday morning. Item was correct, as described and worked fine. No problems. They didn't send a mail saying the item had been despatched but it isn't the end of the world. I would certainly buy from Eclipse again.

Eclipse Computers (Coventry) stays in business by cutting prices to the bone but the result for the customer can be crap service that sometimes verges on the contemptuous. Assurances were given that all equipment ordered was in stock but it wasn't. If there still are any, potential customers should also ensure to ask about compatibility of ...  Read the complete review