Help I've smashed up my Macbook!!!
Member Name: clara29
Advantages: Great service, can always get hold of them on the phone, pleased with results
Disadvantages: none based on my experience with them
I first came across this site when the screen of my macbook was accidentally bashed in and went all multicoloured and cracked (that was not a good day!)
Whereas PC repairers are ten a penny you have to do a bit of searching for a Mac. In the past I have been to a local Mac supplier which also has a workshop so I gave them a ring and they quoted me £450 for a replacement screen - yowzers!
The reason for this, they say, is because they have to get the parts from an authorised Mac Dealer in order for it to be under warranty - fair enough but I just couldn't stretch to that price, so I looked on the internet for alternatives.
Rather basically typing in "screen for macbook" the first one that came up was Notebooks2go.
Browsing their website, I read that they are Apple specialists who offer repairs, upgrades, installations and sales and have a purpose built computer workshop. Although specialising in Apple, a quick look around their site reveals they do also deal with PCs.
Usually, I am one to research extensively before making a choice, and I did browse dooyoo and ciao to see if anyone else had used them before but found nothing. Rather uncharacteristic for me, but I gave them a ring straight away without looking at any other websites.
I spoke to a helpful guy who explained that although Wiltshire based, they can arrange collection of your item via courier and then re-deliver the item for £25 + VAT.
The price he quoted me for the replacement screen including fitting, was £125 bringing it in at a total of £150 - he assured me there would be no hidden costs and the price quoted was what I would pay.
Still, this was so much cheaper than I had been previously quoted that I became suspicious and asked why it was so cheap? After all I had never heard of them before and didn't want to get ripped off!
He explained that Apple don't actually manufacture screens, they are only made by either Samsung or LG and that is what I would be getting to replace mine. The low price was due to getting the screens directly from the suppliers rather than via an approved Apple supplier hence they were able to reduce their costs.
I wanted to check this out, so I asked for time to think about it, checked it up on the internet and it was true. Reassured by this, I called him back and booked in my macbook for repair.
They took my card details there and then and I admit, I did worry at that point if I was ever going to see a courier or indeed my laptop ever again!
Happily my concerns were misplaced - the courier arrived the following day with a foam padded crate and a receipt for my payment. As promised, the company called me 2 days later to let me know that the screen had been replaced and I would receive it the following day - that's a super speedy 4 day turnaround!
There was a minor hiccup with the courier firm who couldn't seem to find my address, however this wasn't really the company's fault and they apologised for the inconvenience. It was eventually returned to me a day later than stated but that was still a fast turnaround.
The screen was replaced and the laptop looks and works just fine again. In addition, there is a no quibble 90 day warranty.
I'm writing this review not only because I was extremely impressed and satisfied with the service provided, but also to reassure others that may be in a similar predicament but were unsure if these were trustworthy or not. In my experience they most definitely were and based on that, I wouldn't hesitate to recommend them or use them again.
Thanks for reading (also on Ciao)