Purely Gadgets Reviews
Description:Electronics and gadgets store / Unit F7, Waterfront Studios, 1 Dock Rd, London E16 1AG, UK / Phone: 020 7474 6672 / ... more
Newest Review: ... order and taken payment.On Tuesday morning I received an email (in broken English) advising me that the item was out of stock, wasn't expected in stock in the near future, and suggesting that I pick a similar item from their catalogue. If I did pick a similar item then I would be expected to pay any difference in price. I told PurelyGadgets that it was up to them to offer me a suitable ... more
Customer Purely Gadgets Reviews (10)
by Mike - written on 30/03/11
Order made for in stock goods to be delivered in 2-5 days. After a week I ask them where my stuff is. They claim its out of stock and sent me an email last week. This was never received. I ask for refund then they say that will take 3 days. I protest and they then offer refund by end of working day. Rubbish service do not use!!
by skegnessian - written on 06/08/10
I ordered an 'IN STOCK' item (Trust graphics tablet TB-7300) on Saturday 31st. July 2010 and received an email almost immediately advising me that PurelyGadgets had accepted the order and taken payment.On Tuesday morning I received an email (in broken English) advising me that the item was out of stock, wasn't expected in stock in the near future, and suggesting that I pick a similar item from their catalogue. If I did pick a similar item then I would be expected to pay any difference in price. I told PurelyGadgets that it was up to them to offer me a suitable alternative. Wednesday I received anemail from PurelyGadgets which informed me that PurelyGadgets did not have .. Read the complete review
by - written on 13/11/09
BEWARE!!! THEY MIGHT BE CHEAPER BUT I ADVISE PAY A BIT MORE SOMEWHERE ELSE.Ordered Sigma lens for cannon along with several other items. Order total near £800. Everything in stock. i was security checked by company and told my order would be with me in the next few days. My order spent over a week in 'packing' then put on hold. I phoned twice and my email not responded too asking why not delivered. Like the other reviewer I was eventually told the lens was damaged so they had to re-order. Reading reviews on other sites this is a common excuse for delays. i have cancelled my order in disgust and they have had my money since placing the order. I am now awaiting a refund.................wi ll let you know.........
by dissapointed - written on 06/08/09
Ordered a camera online and had a problem with my credit being flagged up as fraudulent transaction. I phoned Purely Gadgets and ordered over the phone. Told email confirmation would follow that never showed up. Emailed to find out if order had gone through no reply. Phoned the sales number and told office closed despite being during the day. Wanted the cancel the order as it was now becoming way too much hassle but can't contact. The prices may be slightly cheaper on some items but from now on I will stick to a company with a superior customer service dept. Also no postage choices just the 'slow' one which is vague at 'usual 3 to 5 days'. All in all don't know why I ... Read the complete review
by K - written on 13/05/09
Beware of this company. Ordered an asus netbook, had to call numerous times as no feedback about delivery. Was told it was apparently sent, but did not arrive. Then story changed: item was faulty and sent to manufacturer, now waiting for new delivery. After 4 weeks I finally cancelled my order. Was promised to get my money back within 2-3 days, now still waiting after 3 weeks. My experience with this company was the worst ever-no reliable customer service ( even to call them you have to wait an average of 5-6 min to be able to speak to someone), no feedback, unreliable information, and finally I have to chase my money! Am so angry but just read some of the other reviews of this company! Better pay a little more and go to a reliable shop.