Purely Gadgets

I ordered the product (Canon WP-DC11)as it was the best value and was clearly advertised as being in stock. Purelygadgets then continually pushed back the shipping date for a wide variety of reasons, at first it was a 'logistics' issue, then they got the product but it had been damaged and needed to be replaced, then they kept me waiting for another few weeks. The worst thing is that you have to personally chase them up all the time - they kept telling me it was 'next week', until eventually they sent a rather cryptic email to say they would not have it for product in stock for the foreseeable future. At this point, after waiting for about a month I canceled the order ...  Read the complete review

Ordered a camera online and had a problem with my credit being flagged up as fraudulent transaction. I phoned Purely Gadgets and ordered over the phone. Told email confirmation would follow that never showed up. Emailed to find out if order had gone through no reply. Phoned the sales number and told office closed despite being during the day. Wanted the cancel the order as it was now becoming way too much hassle but can't contact. The prices may be slightly cheaper on some items but from now on I will stick to a company with a superior customer service dept. Also no postage choices just the 'slow' one which is vague at 'usual 3 to 5 days'. All in all don't know why I ...  Read the complete review

Beware of this company. Ordered an asus netbook, had to call numerous times as no feedback about delivery. Was told it was apparently sent, but did not arrive. Then story changed: item was faulty and sent to manufacturer, now waiting for new delivery. After 4 weeks I finally cancelled my order. Was promised to get my money back within 2-3 days, now still waiting after 3 weeks. My experience with this company was the worst ever-no reliable customer service ( even to call them you have to wait an average of 5-6 min to be able to speak to someone), no feedback, unreliable information, and finally I have to chase my money! Am so angry but just read some of the other reviews of this company! Better pay a little more and go to a reliable shop.

Received my order on time and was happy to speak to someone before I placed the order

I ordered a Sony Cyber-shot digital Camera from Purely Gadgets in July 2007. After 11 months it developed a fault (the view-finder was very dim). I returned it to Purely Gadgets as my camera was covered by their 18 month guarantee. A couple of weeks later I was informed that my camera would need to be returned to the supplier for futher repairs, and that this could take more than 28 days. At this point I was quite concerned as I had done some research online, and read many negative reviews about them (some happy customers out there that liked the prices-but I didnt read one positive experience from anyone that needed to return an item. I had learnt that their items ...  Read the complete review