A very disappointing experience (Purely Gadgets)

Member Name: Andreas

Product:	Purely Gadgets
Date:	02/10/08 (22 review reads)
Rating:

Advantages: Low prices for camera lenses

Disadvantages: They sell for new what are obviously returned products! Poor customer service!

I ordered a Nikon AF-S 17-35mm f/2.8 lens from this site for £850, which seemed like a very good price. When I received the lens from PurelyGadgets the lens box showed clear signs of bad treatment (dented corners, etc) which happened either during transport or before. Such a camera lens is high-quality optics and should not be thrown around. I sent it back and asked for a factory-new one in impeccable condition, including the box. What I've been sent the second time was a lens where the zoom ring did not turn smoothly when rotating all the way from 17 to 35mm. I also sent this lens back and asked again for an impeccable lens to be sent. To my annoyance their customer service said that they will not get this lens any more from their supplier and that I will get a refund. What??!! Clearly they tried to get rid of their last 2 Nikon AF-S 17-35mm lenses which to me clearly seemed to have been returned products by other unsatisfied customers! I note that after my dealings with PurelyGadgets it seems that in addition to the hassle I had, I have also born the cost for sending back twice (!) lenses that were not in mint condition (all by registered delivery). This is not how it should be, or is it? PurelyGadgets? Never again!

Summary: Beware!