Terrible, dishonorable company (Purely Gadgets)

Member Name: Vicky

Product:	Purely Gadgets
Date:	26/10/08 (60 review reads)
Rating:

Advantages: none

Disadvantages: Awful customer services

I ordered a Sony Cyber-shot digital Camera from Purely Gadgets in July 2007. After 11 months it developed a fault (the view-finder was very dim). I returned it to Purely Gadgets as my camera was covered by their 18 month guarantee.
A couple of weeks later I was informed that my camera would need to be returned to the supplier for futher repairs, and that this could take more than 28 days. At this point I was quite concerned as I had done some research online, and read many negative reviews about them (some happy customers out there that liked the prices-but I didnt read one positive experience from anyone that needed to return an item. I had learnt that their items are mainly grey imports-meaning the Sony warranty on my camera was void (the sony guarantee paper work was missing when my camera was delivered), you simply have to trust that they will honour their own guarantee).
A month later my camera was returned, with no accompanying paper work at all. I emailed Purely Gadgets to ask for a copy of the report. They emailed back with the 'report' attatched- it was extremely basic-simply stating my details,return no.,camera make, and the fault found. This was, that it had come in contact with water. I know that my camera had never gottton wet! so I was quite outraged by this. I asked for the details/address of the repair centre,(past reviewers had discovered that they do not used authorised repair centres, but their own technition/s.) There response was- 'due to contractual obligations we are not permitted to supply any information regarding the service station.'
In summary the prices may be tempting, but their warranty is basically worthless.

Summary: Do your research, and buy from a respected company