by Mike - written on 30/03/11
Order made for in stock goods to be delivered in 2-5 days. After a week I ask them where my stuff is. They claim its out of stock and sent me an email last week. This was never received. I ask for refund then they say that will take 3 days. I protest and they then offer refund by end of working day. Rubbish service do not use!!
by skegnessian - written on 06/08/10
I ordered an 'IN STOCK' item (Trust graphics tablet TB-7300) on Saturday 31st. July 2010 and received an email almost immediately advising me that PurelyGadgets had accepted the order and taken payment.On Tuesday morning I received an email (in broken English) advising me that the item was out of stock, wasn't expected in stock in the ... Read the complete review
by - written on 13/11/09
BEWARE!!! THEY MIGHT BE CHEAPER BUT I ADVISE PAY A BIT MORE SOMEWHERE ELSE.Ordered Sigma lens for cannon along with several other items. Order total near £800. Everything in stock. i was security checked by company and told my order would be with me in the next few days. My order spent over a week in 'packing' then put on hold. I phoned twice and my email not responded too asking why not delivered. Like the other reviewer I was eventually told the lens was damaged so they had to re-order. Reading reviews on other sites this is a common excuse for delays. i have cancelled my order in disgust and they have had my money since placing the order. I am now awaiting a refund.................wi ll let you know.........
by dissapointed - written on 06/08/09
Ordered a camera online and had a problem with my credit being flagged up as fraudulent transaction. I phoned Purely Gadgets and ordered over the phone. Told email confirmation would follow that never showed up. Emailed to find out if order had gone through no reply. Phoned the sales number and told office closed despite being during the ... Read the complete review
by K - written on 13/05/09
Beware of this company. Ordered an asus netbook, had to call numerous times as no feedback about delivery. Was told it was apparently sent, but did not arrive. Then story changed: item was faulty and sent to manufacturer, now waiting for new delivery. After 4 weeks I finally cancelled my order. Was promised to get my money back within 2-3 days, now still waiting after 3 weeks. My experience with this company was the worst ever-no reliable customer service ( even to call them you have to wait an average of 5-6 min to be able to speak to someone), no feedback, unreliable information, and finally I have to chase my money! Am so angry but just read some of the other reviews of this company! Better pay a little more and go to a reliable shop.
by Mr Martin - written on 19/02/09
Received my order on time and was happy to speak to someone before I placed the order
by Andreas - written on 02/10/08
I ordered a Nikon AF-S 17-35mm f/2.8 lens from this site for £850, which seemed like a very good price. When I received the lens from PurelyGadgets the lens box showed clear signs of bad treatment (dented corners, etc) which happened either during transport or before. Such a camera lens is high-quality optics and should not be thrown ... Read the complete review
by Maria - written on 27/07/07
Do not get involved with them undera any circumstance. I purchased a Fuji sp9500 camera for £347 in May 06. The on/off switch failed in April. I was advised to return the item to them and it would be repaired. I posted the camera on 24th April 2007. More than three months later, I still have not received ... Read the complete review
by ED - written on 03/07/07, updated on 03/07/07
JUNE 1ST - POSTED CHEQUE TO PurelyGadgets Unit F7, Waterfront Studios 1 Dock Road London E16 1AG United Kingdom JUNE 11TH - PHONED FOR UPDATE, CHEQUE NOT CLEARED JUNE 12TH CHEQUE CLEARED FROM MY ACCOUNT JUNE 18TH PHONED FOR UPDATE- TOLD SOMEONE WOULD RING BACK, NO ONE ... Read the complete review
by - written on 27/06/07 (Useful, 1207 readings)
I received my Sony video camera in January this year but Purely Gadgets have turned out to be the worst internet retailer I have ever dealt with. In March, we discovered that it had a faulty connection so we sent it back to for repair. Big mistake - if we ever have a faulty gadget or appliance again we will send it back to the ... Read the complete review