worked under this dreadful agency for 3 and half weeks.Never had so many problems in all the 7 years I've been contracting.took them 3 weeks to set me up on there payroll. I have since found another contract (thank god) through a genuine agency and was set up wihin 3 days.i'm now in that role and still waiting to be paid what im owed.AVOID AT ALL COSTS
In my office, about 5 or 6 people are contractors from Adecco (sadly I'm one of them) and we seem to have a continuous problem with payment. One of us didn't receive a whole week's payment for no reason last month. That's just one example.In my case, my hourly pay rate for accrued holidays seems to be getting smaller and smaller. I know they calculate a holiday rate in a special way but the way it decreased doesn't seem logical. I did query but never been given any clear answer to that. I feel I was robbed.In my experience, most employment agencies are borderline crooks and I have met worse. However, they are a pain nonetheless and I do not wish to work from them again in future.
I obtained a job with Adecco in 2008 for Educational Testing Services. First their were issues with our checks and the entire department- because ETS just uses temps for years at a time instead of hiring them- did not get paid for about 3 weeks. Second the dress code at ETS was very lenient with their employees while Adecco had a totally different dress code for their temps -which they only enforced if their client -ETS made a complaint. A temp could be wearing the exact same thing another employee was wearing and they would simply send an email telling the temps that they must abide by the Adecco guidelines and to "disregard what ETS employees were wearing". Of course this illegal and I pointed this out to them after an ETS employee made several complaints about me. They never bothered me after that and pretty much walked on egg shells around me.
Adecco employees who worked on site at ETS have been known to be very rude and nasty to temps they were supposed to be helping. I can't stand this company. They don't care about their workers and they are very disrespectful. I would never work for them again.
I was a victim of the recession in 2008 and as a result signed up to several agencies in a desperate attempt to find work.
I signed up for over 10 agencies of which Adecco was one and turned out to be by far the best of the lot. They were very friendly on the phone and when I went down to sign my papers they were extremely helpful. They wasted no time in trying to find me some work and within 3 days found me a role with the police on a 4 month temporary basis.
They sorted all the paperwork out, gave me sufficient details and even helped me get crb checked. They paid me weekly, every Friday. The money when into my bank and they sent me a wage statement which arrived in the post without fail every Thursday. My pay was always spot on.
Adecco allowed me to accumulate holidays too. Every 3 weeks worked earned a day which was good.
They were always in contact and contactable when needed and they always passed on employer's feedback. If you're in a temp position through them they will work hard to find you something else to go to when that finishes and I experienced this. My police role ended on the Friday and they had another temp role lined up for Monday to keep me earning.
All the information you complete for them is put into and Adecco online account of your own so you can have all your details in once simple file that you can change and update when necessary.
I would recommend Adecco to anyone out of work. You will waste your time with a lot of agencies but Adecco will put you first and try and find you work.
The Adecco's i had dealing with are the branches at Mansfield, Nottingham and Chesterfield.
I'm really frustrated with Adecco right now. I applied to an office job at about 8am one morning, and got a call from Adecco within about 2 hours - it was my first dealing with them. They had me fill out some online tests and set up an interview for the next day. The interview itself was frustrating, as it seemed like they had a checklist of questions to ask and didn't care about the answers at all. I think I could have answered in latin and the woman would have just said "okay" "yes" "great" "ahuh" "good" to each answer. I figured my expectations were just too high. So, I took the in-house computer training session and she said they'd call me about the job. I asked for some specifics but they said they didn't know: the # hours per week, the hours during the day the job was for, whether or not weekend work was required, specific duties, etc. okayyyyyy.... so I awaited their call to get an interview with the company (I was very well qualified for the job). After a week I called Adecco and they said they had already filled the position I interviewed for the day before I applied/interviewed with them!!! So... my questions - WHY did they bring me in to interview for this job, AND if they already filled it why couldn't they answer questions about the specifics of the job??? They didn't have an answer for me. I gave them another chance, I applied to another job - an office job, similar to one I'd done before and was successful at, and they never got back to me despite me asking them to put me on the list for office jobs! There are only 2 employees at my local Adecco, and I'd have to say both seemed pretty incompetent. I feel I would have done better to interview myself - at least I would have paid attention to my answers! Anyway, I "terminated the relationship" and am never trying them again. Ridiculous & frustrating experience.
Also, they kept interrupting my interview with walk-ins and phone calls and not even acknowledging the interruption with 'excuse me' or anything (just rather rude, didn't help the situation). One guy came in who was on unemployment through them, asked if there were any new jobs, was told of a few by the woman, and then said 'well, I don't really want to do that', and she said that she'd note it in the system that he's still trying to find a job - so he gets to keep his unemployment? Ridiculous.
When I graduated, eight years ago, I had no office-work experience whatsoever. Still, I registered with Adecco to try to get something at the bottom rung of the ladder. They made me go through the usual tests such as audio typing and letter construction and was advised that because my typing speed was above 35wpm (their shockingly low minimum requirement!) that they should be able to find me something.
They were reasonably pro-active and I was sent to two or three interviews and was offered a post with a salary of £10,000. Coincidentally, I was also offered another job the same day (one which I had found and applied for myself, not through Adecco) with a salary several thousand pounds higher. I called Adecco to advise them that I wouldn't be taking the job as the salary was too low. This was when the staff member showed her true colours. I was told to get off of my high horse, and that just because I was a graduate did not mean that I was too good for the job and that I wouldn't stand a hope in hell of being offered a job that paid any more than £10,000. I took great relish in telling her that I had been offered just that and that Adecco could remove my details from their database.
This little outburst demonstrated to me quite well that Adecco clearly think of job-hunters as hopeless scum. I suppose it is worthwhile remembering that it is the companies with vacancies that pay Adecco and not the job-hunters, so Adecco are only interested in filling the vacant positions rather than finding you a job. Do bear this in mind when you register with them.
That incident destroyed the little faith I had in employment agencies and I have never used one since.
Back in April this year I joined up with Adecco in my local town and started to apply for work with them.My first impressions of them was they were really friendly and helped me out. They made sure everything on my CV they were happy with before they would consider me to work for them. Lucky for me they told me I was successful and had been put forward for a temporary role. The job I was given was being a Medical Clerk for two weeks.
Now in that role they used to call me up every day and ask how did I do? This was good of them and they were keeping me up to date with situations of other jobs available. My second job with them went all wrong and I never got paid. It was similar to the first one but due to a error in their system I never got paid!
It took them 3 months to sort my payment out and they hardly use to update me about it. They never told me anything at all and at one point never even answered my calls. How can any agency be proud of this? 200 pounds may be small to them but to a worker is a lot!
I am mostly upset by how I got treated by them at the end they just did not care. Even at the end the staff never said a sorry and sent a text saying payment was on the way. They need to get some manners where I come to is all I can say!
Extremely unprofessional! You will get mad even you got a job from Adecco. I hate but I have to say Adecco is really an ugly company with un-trained staff and unprofessional service. I got a job from them at Pitt office and I have payroll problems everyweek, I never get my payment correctly. I have to spend a whole day everyweek to talk to them but they push me back and forth from payroll to local branch and back to payroll and then to other "relevant department". It just a waste of time and life to work with such an unprofessional company. They know nothing about IRS regulations and be rude to their emplopyees. I strongly recommend not to work through them if you can find anyother place. You will be mad to talk to them for the same simple issue which can not be solved for 4 weeks. Bad service, unprofessional, I can not image such a bad company can still exist.
DO NOT GO NEAR THEM! I have just been told by a member of staff at Adecco in Newcastle that I have let them and the company I was working for down by having a accident and breaking my big toe! I have been repeatedly telephoned by them trying to bully me in returning to work after two days even after I told them on the 1st day that I would not be able to return. The women I spoke to was disrespectful and down right nasty. I am completely and absolutely appalled!
I've been signed up with Adecco for 3 months or so. My initial interview was very quick - a bit too quick. The lady I spoke to was very nice but went through the process very sketchily and quickly. I wasn't asked to do any tests and wasn't given a copy of my contract (which I thought they were obliged to do). I was offered this 'Travel Plus' thing to sign up for where I don't pay tax on my travel expenses. So far so good.
A couple of weeks later I was sent on my first assignment. No problems there until it came time to send in my timesheet. I hadn't received one in the post and rang the branch to ask what I needed to do. They said they'd fax a copy to me. It didn't arrive and I phoned again. Same result. I called into the branch on my way home and they said there'd been a tech problem and they'd sort it out on Monday. I knew I was being fobbed off but couldn't really do anything about it.
On Monday came more ringing round to get a timesheet. After being told yet again that they'd fax one to me I got a bit shirty whereupon the lady told me not to worry. Not to worry about potentially not being paid??!! Eventually I got a timesheet and I sent it in late but still got paid on time, thankfully. Next week I still didn't get a timesheet in the post. This time I'd photocopied the previous week's sheet and rang to ask if that was ok if I just changed the date. Yes it was.
Incidentally, despite being told that two particular women at the agency were responsible for me, neither of them would take my calls. I was always told they were busy/in a meeting/on another call. Yeah right.
Towards the end of that assignment I was told about a new one in two weeks time. Someone else would ring me back the next week and confirm. Needless to say, by Thursday the next week they still hadn't contacted me. A girl called that morning & asked me if I was still looking for work & I asked what had happened about that new assignment. She said she'd find out and ring me back. At 3pm she still hadn't called. I rang back, somewhat annoyed and wouldn't take "I'll call you back." for an answer. I explained, as calmly as possible, that I simply wanted confirmation that the assignment was still going ahead. I got my answer, yes.
I'm getting quite angry now that every time I call to try to sort something important out, no one wants to take my call and no one rings me back when they say they will. I frequently feel like I'm being lied to and fobbed off.
Then it was arranged that I sit a one off test which I would be paid for, through another branch. I got a text message to ring that branch & confirm the date & time of my test. A week later & I got another (after I'd already given them the info the first time). Then I got a phone call from the branch asking me to confirm I was taking the test. Then I got a text asking me to hand in my confirmation form/slip at the branch after I'd done the test. I assumed that meant the branch who'd arranged the test in the first place. Last week I got a call from my original branch asking me to hand in the form otherwise I wouldn't get paid. I explained that I handed it in to the other branch. Nice of them to specify which branch I was to hand it in to.
Last week I called in to hand in my P45 which I'd just received that morning. Firstly some American woman who I'd never seen before spoke to me like I was scum then the woman I was supposed to speak to made some comment that she wasn't expecting it. As though I was supposed to ring & make an appointment just to hand in a form?!
And now the dubious debacle of the Travel Plus scheme. The payment is taken out of your wage then put back in as a non-taxable income. What they didn't tell me when I signed up was that there was an admin charge. So I've just rang up to find out what its all about and to possibly opt out of the scheme. For once the person I spoke to was helpful and willing to talk (god bless you Kimberley). She explained that I wasn't actually losing any money even though it looked like I was. I took another look at it and she's right but I really don't understand their maths. I'm no Carol Vorderman but I'm not a dunce. She offered to explain it to me properly if I wanted to call in at any time. Finally someone who gives a damn!
All in all, not a great experience. Hopefully things will improve with the new girl (Kim) and I'll actually get assistance and honesty out of them. The website makes out that they treat the temps with as much respect as the clients but in my experience that's a load of rubbish.
in my experience, 3 yrs +, everything has been better than good. the staff in the middlesboro` branch are really helpful. the only gripe i would have is holidays. the fact that you hav to give 1 weeks notice for a lieu day, there are ways round this though, also once its booked in u cant cancel it, excuse is its on the system, in other words today is 7/5/08, hol booked for 12/7/08 that u no longer need, tough, again ways round this with my employer, also you cant take half days, cos the system dont recognise it, other than that- fine.
I would not under any circumstance, recommend Adecco to anyone looking for employment. I hate to say this, but unemployment would be a better option to you.
Upon accepting my job. I was given no details as to what kind of work I would be doing. I accepted it because I needed the money. There have been two temps after me, and three before who left because they were not given enough information about the vacancy to know if it was right for them. The description given was "Data entry" which is very different to the actual work involved, which is more akin to Web Design.
Some time ago, you would report directly (including sending your timesheet) to your local office, or the one which you were hired through (for some reason they placed me in an office miles away from my place of work, and refuse to move me to a local office), and asked to contact an individual there who would deal with your case. This made things a little more friendly and problems were easier to deal with (such as their fax machines failing to recieve faxes)
My Adecco representative left shortly after I began work, without contacting her clients. Resulting in a failure to pay me for a weeks work because nothing was forwarded on. This issue was finally resolved when my employer became involved. I was finally paid for that week, a month later.
Not long ago things changed, not once but twice, including changes in Fax numbers and names of those to contact, within the space of as many weeks. Now ALL timesheets must be sent to a SINGLE fax number at an office in Keele. Bare in mind, the number of possible temps all attempting to fax their timesheets at once can result in yours never getting through. This was especially bad during the festive season when they insisted all faxes must arrive before 9:30am Friday. Send it early and hope it isn't lost by the end of day.
On every occassion, they lost my timesheet, or failed to recieve it. I have sent Faxes from every machine at my company and been given the same reply upon calling. "We haven't recieved it, can you send it again?"
Trying to contact anyone there to discuss problems with my wage not being paid correctly has been to date, next to impossible, the few times I have managed to reach someone there. I was quickly palmed off to some other number, which was either unavailable (disconnected from service), hung up on, or always set to voice mail. Note, my telephone voice to date regarding their inability to run the company correctly has been far more plesant than my tone presented here.
They insisted and refused to believe that they're information about the company I am working for was incorrect. Claiming an Adecco representative worked in the building opposite the one I was in. This was a garage for another company and not related to my at all. After much convincing. They finally accepted that not only was I not in the building they thought. But I wasn't even in the same town.
They insist that Fax machines are not instant, and that they must wait 30 minutes for the Fax to arrive. This is news to me.
Out of the blue, they began paying my wage into a completely different account under someone elses name. Then insisted it was mine, and gave no apology or clue as to why it suddenly changed. After two hours of chasing various numbers I found that the details of an account which should never have been on their system, had replaced mine, with no explanation or warning. As of writing this, I am still unable to recieve my wage into my account. It is only by pure luck that the owner of said account has gladly written me cheques to deposit the money owed to me. Otherwise I would not have recieved anything as Adecco claim they are "not in error".
I have not been paid in two weeks, as they claim they have not recieved my timesheet, having sent it more than 15 times. The representative, who said, once she recieved a copy of it, would fax it to them herself. Has been unavailable since last Friday to find out if it ever got through.
They say they will call you back, then never do.
Those in Keele are unresponsive and rude when asked about problems with timesheets.
Upon calling and catching a human being at Keele. I was given two Fax numbers to try. When I called back to ensure my Timesheet had arrived. I was told that they only have ONE fax machine, and do not even recognise the second number given to me by one of their own employee's
To add insult to injury, they have recently been sending out letters telling people that the level of quality regarding the timesheets returned is unacceptable. I find this hypocritical considering they have failed on so many occassions to do their jobs correctly.
My time at this company (which in contrast has made me feel like an old member of the family and have treated me with the respect I never thought temps would get) will shortly come to an end. While I will miss my work collegues. I am looking forward to no longer relying on Adecco to pay my wage, it has been a fiasco from the beginning and I have spent more time on the phone to them, than I have actually doing my job.
I urge you to very carefully consider your options before choosing to work through Adecco. You may not be so lucky.
While Adecco strives to provide the services they offer- they do so rather poorly in my opinion. I signed up with Adecco a little over a year ago after being laid off from a long standing position. I never used their services. A little over a month ago I found myself again in need of employment and decided to give Adecco a try rather than wait to hear from standard HR representatives (Christmas was coming)
After a brief bout of tests I was offered placement at a local warehouse and I felt I was being treated well and I was in good hands.
Shortly after starting my new position things started to go awry. The employees of Adecco gave me a small sheet, filled with the hours I was supposed to work- but due to the lack of communication with the client I was told to "go home" take "VTO" and that I had been given the wrong schedule. There is a SEVERE lack of communication between the client and Adecco. It got to the point during my tenure that I did not even know who I was supposed to report to and I was being told to do several different jobs, including janitorial labor. The mix up finally reached a breaking point and I tried to contact the young lady from Adecco that initially gave me the offer. I left a message with said individual and tried calling for several days. After about five messages I told the office I was not going to wait for this person to return- (she claimed she had been on vacation and had not received my messages upon return to the office.
I will never again use Adecco's services- and I wold strongly rec omened you feel the same way. over a month later I am STILL trying to get them to remit payment for the hours I was told to work.
ADDECCO is the ABSOLUTE WORST when it comes to BONUSES, and BENEFITS. The salary is Non-Competitive. they under-charge the Employer and misrepresent the job to the Temp always stating that it is an easier less demanding job than it is so they can justify the lower pay. Do not trust them. When they describe the Company and Benefits when you go to sign up they put it in such a way that they hide the facts that both the Vacation Bonus and ant Paid Holidays are almost impossible to get.
To get a WEEKS PAY worh of BONUS for ADDRECKO you must work 1800 Hours in a Calender Year. (January-January) Doing the math that means that you have to work 34.6 Hours every week for 52 Straight Weeks which is almost impossible since many companies close for at least 11 Holidays, Holiday early closings, and closing for inclement weather. You just ca't do it. Its the same wityh their HYPE of Paid Holidays. You need to work 850 Hours Consecutively before getting a paid holiday. It can't be done because of days Companies Close. This place is just a mess. Stay away from ADDECCO for any LONG TERM ASSINGMENTS unless you want to be treated like an employee without ANY BENEFITS