Newest Review: ... I live. She never even explained or told me a single thing about how temp jobs work or how Hays works. Seems her and Hays have no idea wha... more
Author Name: GettingBy
Advantages: Quite a good supply of work
Disadvantages: Not being paid on time, trying to get through to payroll dept, wrong payment details
I've recently started work for Hays Education doing day to day supply teaching, so covering teachers that have called in sick for example. I don't believe in writing reviews just to have a moan and hope this is a helpful review.
The main concern I have with this agency is their payroll department; I have worked for agencies on and off for 7 years and thought it standard that you are paid the Friday after the week you have worked. Hays operates a payonline system that, in theory, should be great, but I still can't grasp what benefit it has. To be fair, of the teaching agencies I am with, my consultant at Hays has kept me updated and with enough work to get by, but I have to wait a week before the details are uploaded onto the system before I can submit a timesheet.
Once I'm finally able to submit the timesheet, it goes to the school administrator to authorise which is usually done straight away.
Money may or may not then appear in my bank any day of the week. Since my first payslip (issues with which I will also explain) I realised I was on an emergency tax code. As I have been working for other agencies, I called the tax office and was finally told a correct code and that Hays would use this when they next process payment.
The online system showed a payment I was due, for which I have not received a payslip so I clicked the button to 'request a copy to be emailed,' I have since done this 3 times but received no payslip (have also checked my email address on the system is correct). My most recent payslip which was emailed to me still shows the wrong tax code.
I called the payroll department; everytime I have called I have been waiting to get through for no less than 5 minutes, today I waited 9 minutes to be cut off, called again and had to hold another 5 minutes. Partly my own fault for not realising but I got through to the call centre to be told they don't have my National Insurance number; this is about the 5th time I have called to sort this out only now to be told they don't have this and so any code the tax office has sent would not have correlated with anything.
I also queried payment for my first day of work which I have never received (due 4 weeks ago) they admitted this was put on the wrong contract and should've been processed.
I realise I have moaned at this point but have never had such issues before now and wanted people to be aware of the payment system. I have read another couple of reviews where people have experienced the same problems, hopefully the system will be more efficient soon.
Summary: Not one of the best agencies I've worked for but the work's there, beware of payment issues
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