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I have experienced poor service from Michael Page on both sides of the world. In Australia, I went to meet people from both Michael Page and Page Personnel and the person I met from Page Personnel turned round and told me I had no skills or qualifications and that the best I could get would be a basic entry level job (not what I would expect as a qualified accountant with 8 years experience), all correspondence was one way from me to them including applying for jobs and all I received was the bog standard rejection, but a request for feedback or ideas on whether I was targeting the wrong types of jobs went unanswered. Finally I snapped an put in a complaint to the manager that I had been registered for 8 months but they had not once contacted me to suggest a potential position to put me forward for. I then got a call about a temporary position that was an immediate start, two weeks go by with nothing and again all requests for information about whether I had been successful or not went unanswered. I had reached the point when I could not afford to search for a job there so decided to go travelling and come back to the UK and the day before I was due to leave I got a phone call to say I started the next day in a junior level accounts clerk role on basic salary, I received abuse down the phone when I explained that I was leaving because I would not take the job, but by then I had packed up and ended my rental contract. I again complained about this treatment and was told when I arrived back in the UK that my details would be passed to a relocation manager, which seemed fine and I was prepared to give them another chance, I get an appointment with the office local to me go in etc and then nothing for weeks. I ask if I have been forgotten about and receive a phone call (where I could barely get another word in) telling me that I should go elsewhere because regional agencies would be better at finding me the work I need!!! The lady also referred to my experience in low level roles rather than the types of roles they deal with. So it seems that Michael Page only look at your very recent position, which in my case I had done a 1 month contract at a junior level when I first arrived in Australia to get some money and local experience (which may have been bad advice from another agency) and ignored the last job I did in the UK which was at a qualified accountant level or the last position in Australia which again was at a more senior position, or the temporary job I am doing at present which again is at a qualified level.... Bottom line is that I suspect I am now blacklisted by them because I dared to question the substandard level of service they provided
I was placed with Michael Page, but when I wanted to change what I was doing - therefore earning me and them potentially less they totally pigeon-holed me and basically paid me lip service.Every time I'd apply for something via their site - the recruitment agent who wanted to place me and get his commission called me about another opportunity. Not only that, but then when I said I felt unsupported and that they were putting me for things that I didn't want to do anymore - after about 18 months of this - they called me and were challenged me aggressively on the phone. Not a pleasant experience.Good company, but I wouldn't trust the people there as far as...:(0/10
I have used this recruitment agency and also ther sister company Page Personnel and i found them very professional and helpful, they called me constantly with updates and keeping me informed every step of the way. I was even informed straight away when things werent ging my way, i spoke to many members of the staff and in different offices and i can now see why they are a multi million pound, worldwide company with the lowest recruitment agency in house staff turnover. I had registered with man yagencies and i had no problem in telling them no as i wanted to be represented by MP or PP. I have been in my job now for nearly 2 years ad still i am in regular contact with. Not onmy that in the company i work they have a prefered supplier agreement and will also ONLY deal with Michael Page or Page Personnel in there recruitment, i find that if not just myself but the multi billion poound businesses i work for find them the best then they truely are. Well WORLDWIDE and MULTI MILLION says it all really.
In a job like mine recruitment agencies are often a necessary evil. In order to get the best skill sets and save time many companies dispense with job advertising completely in favour of using agencies to find candidates. The more experienced and more qualified you become, the more difficult it is to find suitable employment without the help of an agency. With this in mind, it is essential that you find and agency that is singing from the same song-sheet as you are. An agency that has your career goals and objectives in mind when they put you forward for interviews, not just filling as many posts as possible to get their commission. I've dealt with a few agencies (six in all I think) with varying levels of impression in each case. Some were awful, putting me forward for the kind of job I had specifically asked them not to or putting me forward for positions that were actually set step backwards career wise. It's stressful enough trying to find a new job without having to deal with someone who's only aim is to squeeze some money out of you. Michel Page Finance found my current job for me. Before I go into the nitty gritty a little about the company. Michael Page *********** Michael Page is an international recruitment company established in the seventies. It has offices throughout the UK and worldwide in countries like Australia, The US, Brazil and Japan. The company deals with three main specialities. Finance: They claim to be the leading UK recruitment agency for part qualified and qualified accountants. They offer positions from the lowly assistant accountant (me) to board places. The company boasts a number of very large clients. City: The banking and financial market subsidiary. Specialises in recruitment for various roles within financial institutions. Marketing: Specialises in recruitment for various levels of marketing positions. The division has 7 offices aro und the UK; I am unaware of any international offices. Getting Started. ************* When you first contact Michael Page they will ask you all sorts of questions about your current position, the position your looking for and you will be allocated to a consultant. The consultant will ask you to send them a copy of your CV and they will probably want you to come in for a face to face meeting. This is because they will want to tailor your CV to each prospective company and it is often easier to gain information in a face to face meeting. The meeting isn't compulsory and they will arrange it for out of office hours if you necessary. During the meeting they will go through you CV in detail, picking up on anything that may have been overlooked. They will ask you about your experience, computer skills and your reasons for leaving you present job. The meeting is also intended to assess you as a candidate, your interview skills, how well you present yourself and communicate. They will take these first impressions into account when considering you for positions. Advice on salary is also given, which is especially useful if you're not sure what your worth. They will ask what you hope to gain from your next employment, your career goals and will make suggestions on things that you might consider. Once they know all about you and what you're aiming they can then get to work for you. The consultant ************ You will be given a personal consultant to deal with for the whole process of your job search. The person assigned to you will depend on the type of job you are looking for and the level you are at. I was assigned two different consultants as I was searching in two different specialised areas. Both of them were very confident about what they were doing and had a good solid knowledge of the industry and the jargon. It may sound silly but I have dealt with sp ecial ist finance agencies where the consultant I was working with didn't know the industry or any of the terms I was using, I do not expect to have to spoon feed the consultant information they should already know. Michael Page boasts that a number of their consultants are people who once worked in finance and are therefore best placed to find the right position for the candidate, I am inclined to agree. Michael page also boasts that their consultants are not paid on a commission basis, this in itself inspires confidence. My consultants kept in regular contact with me over the following weeks whether they had any positions for me or not. When they did ring to offer to put me forward for a position they were clear about the type of job, location and prospects involved so that I could make an informed decision before going through the rigmarole of interviews only to find the position wasn't suitable. The Positions *********** The people at Michael Page were excellent in that they only offered to put me forward for the kind of position I had specified. This is a breath of fresh air after dealing with agencies that, after specifically telling them 'No sale ledger or credit control work' only ever offered me that type of role because they saw a gap in my CV (there's a reason for the gap, I don't want to do it!). Initially they would ring me and ask if I was interested in being put forward for interview, if I was then subsequently offered an interview they would send me an information pack with details of the job, the location and a little company history for study. The consultant gave me guidance on the kind of candidate the company was looking for, the people I would be dealing with and, most important of all, what salary to ask for. After each interview they would ring me to ask how it went and then later on ring me to tell me how the company thought it had gone. When y ou are offered, and have accepted, a position Michael Page will co-ordinate all the necessary details (forms to fill in and such like). Just before you actually start you'll receive a phone call to check everything is on track and to give you the opportunity to ask any last minute questions. After Care service *************** After about two weeks in my new job I received a call from the consultant to see how I was getting on and if I had any problems. The company I was working for also received a similar call. Both my employer and me have receive similar calls, from the same consultant, at six monthly intervals ever since. From the business perspective ************************* My company paid a fee of 10% of my annual salary to Michael Page for placing me with them. The fee structure may have changed since then, but their policy is very clear from the outset. There is no fee if a suitable candidate is not found. When you let them know of a position they will send you a number of CV's from potential interviewees for you to sift through and shortlist. From then on you will deal with the agency and not the candidate. The agency will put any questions you may have overlooked during interview to the candidates on your behalf and will give feedback on how candidate felt about the interviews. My company has always experienced a high level of service and communication from Michael Page. As the company uses a number of agencies when looking for new staff that fact the majority of people employed end up coming from Michael page is telling. Temping ******* Michael Page also offers a number of temporary and contract positions. This isn't an area I have ever had need to use but speaking with colleagues and friend who have they come highly recommended. The agency appears to offer high quality temporary employment and not simply data entry positions, whi ch are the scourge of the finance temp market. I have been told that the rates are good and payment is efficient. Any complaints? ************** Well, a couple. There always are. Firstly they do call you at work unless you specifically ask them not to. However, when they do call they always ask if it's okay to talk. Also, sometimes it's hard to get hold of your consultant. They are always on the phone! To give them their due they always call you back within a reasonable time, but it can be frustrating when you have a pressing issue to discuss. The agency doesn't really cater for more junior members of staff. They do deal with graduates but if you are brand new to the profession and lack both qualifications and experience they may have difficulty finding positions for you. All in all ******* Michael Page are simply the best agency I have ever dealt with, they tailored everything to my specific needs and not the needs of their pay packet. I cannot fault them for service or professionalism. I did of course only deal with one branch of Michael Page, the Birmingham branch. A friend has similar good things to say about the Coventry branch but beyond that I can't vouch for other offices. For more information on Michael page, the services they offer and they kinds of positions they have on their books the website is rather good www.michaelpage.co.uk
Having used a number of recruitment agenices in my time - some good, some bad - I feel compelled to warn people about a particularly dreadful experience I had with Michael Page. The reason I went to this company in the first place was their website, which, to be fair, is a great selling tool for them as they appear to have far more jobs than most. However, I later found out that most of the jobs on there were filled some time ago. I have fairly extensive experience in my field, and every other agency I contacted responded to me straight away. Yet it took Michael Page over two weeks to come back to me, and that was only after I phoned several times. The consultant I dealt with then interviewed me over the phone, and said there was no need for me to go in and meet with him. I found this most strange, as these guys are supposed to be fully screening candidates on behalf of their clients, and I don't see that they can truly do this without ever meeting face-to-face. During this telephone "interview", the consultant was simply trying to persuade me to work, like him, as a consultant for Michael Page! Obviously they are desperate, because not only had I stated that I had no interest in working in recruitment, but a friend of mine went through exactly the same thing! And the consultant seemed to know nothing about the marketing/communications industry, which was supposedly his speciality! I spoke with several consultants at Michael Page, as they all handled different jobs, and yet I found them all to be much the same, and STILL almost all of them kept trying to recruit me as a consultant, in spite of the fact my chosen career (internal communications) has absolutely nothing to do with recruitment. Perhaps the worst thing of all was the fact that they never listened to anything I said. I specifically requested the consultants should NEVER call me at my current workplace. Yet they repeatedly did so, no matter how many tim es I reminded them. Ironically, I did actually get a job through this company, although in some ways I was reluctant to take it, purely because I did not want Michael Page to receive the fee. Once I had received the job offer, I was hassled by the consultant immediately and continuously, as he was desperate to know if he was getting his slice of the pie. In the end, I cut him out of the equation, ignored his calls and dealt directly with the HR contact at my new employer. I was so disgusted with the unprofessional way in which they behaved that I complained both to them and to my employer, who has now decided never to use them again. Perhaps I was just extremely unlucky and had to deal with the most incompetent people in the firm. However, several of my friends and colleagues have had similarly bad experiences with these guys and I think they can only resolve their problems by being more discriminative in whom they employ, and actually taking time out to give a more personal approach, without being so obvioulsy concerned about making money. I was of course only dealing with the Marketing team in London, so I cannot speak for the rest of the company, but others I know have, on the whole, been less than impressed. I generally found that the "niche" recruiters, who focus on one particular career area, are far superior and really understand your needs. Needless to say, I would not use Michael Page again.
At the end of last year my career (as did so many others) fell victim to the dotcom slowdown. I, along with half of my company, was made redundant. I went into my normal busy day and by three in the afternoon we were all in the local pub drowning our sorrows. That's the background to this opinion. In the coming weeks I sorted out my CV and began to look for a new employer. The focus of this search quickly turned to using agencies who seemed to control all the good jobs anyway. I visited numerous agencies and consultants. I mean a lot of them. Some impressed me more than others. Some failed to impress me at all. But there was one that stuck out a mile from the rest of the pack. They instantly came across as a truely professional outfit. Their manner was unsurpased. The conversations we had (and thus the information they gathered) were in depth and intreging, really giving me the feeling that I could leave them with the knowledge they really knew my skills and knew what I wanted to be doing. I had numerous calls from numerous members of their team who all seemed to be working together for me. It eventually took me three months from the start of my search to find new employment. Of that about two months included this outstanding company; Michael Page. In that whole three months I really only had three jobs highlighted that were interesting to me. One was on the other side of the country and hence not really suitable. The other two were both found by Michael Page - two good jobs, with two good household name companies. Now, seven or so months on... I'm happily working away in one of those companies. And Michael Page have a lot to do with that. They have specific areas of expertise, all detailed on their website... but it includes areas such as sales, new media, marketing, technology, etc... so you can generally get pretty specific about what you require. And at first I was hesitant to call them, getting the impression that I would not be suitable having not previously worked for a "household name". That didn't matter at all - it was my ability that they were interested in. I'd say, if you're thinking about calling them, but are unsure... if you've been made redundant... or if you're just looking to use your skills in a more productive way... give them a ring. Thanks Michael Page!