http://www.ccity-it.co.uk/A good recruitment agency for getting you an interview, after constant badgering. But quickly become unprofessional after that, mainly ignoring/forgetting you.
I spoke to one of the directors of this company today. I have never had a ruder interviewer, and he was also extremely unprofessional. He cross examined me on the phone about the business I started after redundancy (motivated self-starter, transferrable skills? highly irrelevant!!), and wouldn't ask me about extensive professional experience, the languages I speak, in fact not a single relevant question at all for the position. Think he was taking out some stress on me from an argument with fellow director/ wife or a business error.Will not let them know about the spelling mistake on their website! Think their style on this and in interview would reflect the service they'd give both candidates and businesses. Wheeler White did not create a good impression and I think that their efforts at recruiting would be disheartening for anyone.
Frazier Deakin recruitment specialists ....absolute rubbish, I have never come across a less professional outfit. The most surprising part, my vacancy was handled by one of the Directors. I went through four interviews and during this time it was never a problem reaching him on his mobile, ( he even answered using my name). However, after my final interview when he did not call to provide feedback as promised, I tried reaching him and he never answered, knowing full well it was me calling. I left two messages he never returned. On the Frazier Deakin website it promises candidates " Provide extensive feedback from each interview, allowing candidates to understand why they were or were not successful"Rant over....Stay away!!!!
Extra Personnel Birmingham- terrible. Absolutely disgusting. No respect for candidates, highly racist. Wasn't paid several times (worked there over a year, was receiving weekly wages, didin't pay @ 20 times), when asked for the money had to wait at least a month because it had to be processed etc + was called very rude (but I was only asking for monies I earned). Not returning phone calls, receptionist was very nasty on several occasions. Better be without work then deal with them, seriously.
SQ Computer Personnel (sqcpDOTcom)
One fine day a lady (no name to avoid any personal abuse) from SQCP called me and spoke about this position, I was a good fit for. Right in the call she told me that she liked my experience and that she will fwd my cv to the client and asked me to reply to her email asking exclusive confirmation for submission (all in the first call itself), which I promptly did. And assuming that my cv has been submitted to this client, I had to reject two other agencies from submitting the cv to this client.
On the next day, tried to get in touch with sqcp to find out if they had any feedback. No reply to emails or phone calls (msg's left), then after two days of my struggle to get in touch with this lady, finally got hold of her and by this time, I had a doubt about the cv submission itself. So the first thing I asked her was whether she submitted my cv and if she had any feedback.
She promptly replied that she did not submit the cv, apparently because she found a better cv to submit. I asked why she couldnt tell me the same thing 2 days ago when I could have actually sent the cv through another agency, she had no reply!
Just avoid SQCP!!
They hurry you to give them exclusivity confirmation
Do not tell you if they don't submit the cv (after excl. confirmation)
No response to emails or calls, even after promising cv submission to client
Absolutely no integrity and not professional
Very evasive when you need to talk to them
Everyone should be aware of the constant problems you have when working for a recruitment agency. The one common problem I had was with Man Power the problem was the amount of phone calls you get in a day! They tell you not to leave your phone switched on however they end up ringing you! They expect you to answer the calls but leave them switched on when your at work. Well how does it work when they ring you at bloody 9.55 in the morning for a check up! Recruitment companies love doing that and then give you stick for not answering your phone.
Always keep your phone on for silent is what I would recommend. The second point I would like to make is make sure you turn up on time and give them a call back to let them know how your day has gone at work. By doing this it helped me gain some communication with them and put me forward for other roles. By doing this you will help your communication with the recruitment agency develop quite well.
If you are not working yet and would like to go see them I would recommend the following tips. Always go in dressed well and put together your best points. Tell them what you are good and show them the hunger ness towards finding work with them.
One thing I did was keep ringing them up every day and eventually they put me first for a role. If you keep doing that they will think lets just give this guy a job! If you ring everyday just keep doing that about roles you like with agencies they will put you forward first for a role.
Recruitment companies are not the best to work for but at times they can find work fast. It all depends on how you handle them and how well you fit their criteria.
Principal People have prevented me applying for jobs with them because I applied to a job directly that they were in the process of putting me forward for. The thing is they don't tell you the name of the company so I didn't know until I'd arranged an interview. They are just a bunch of bully boys. Keep well away form them.
I'm writing a survey that will review the quality of recruitment agencies, but needing help on the questions, have so farDid I feel the consultant had my interests at heartFeedback skillsProfessionalismWould I use agency again Anyone wish to add any from their experience ?
I will let you decide on the following agency, Lifeline Personnel.I was rushed in to register with them, filled out a whole load of forms, i counted 11 including a CRB (which i would have to pay for) and sent on an informal chat (interview) to a prospective client for a month long assignment, When i turned up i was told it was just for a week, and only a week!, i asked the agency about this and received indistinct reasons for the apparent inconsistency, i was told however that they wanted me to start on Monday, i was reluctant and was then told it 'may' continue as part time for a month thereon, i requested confirmation of this by email three times! without success, i also did not receive any confirmation of this by phone either.A tale of caution.
I have worked in the Recruitment Industry for 20 years and take my profession very seriously. It's disappointing to read about so many bad experiences.
The problem lies with a staff high turnover in the industry and consultants being forced to meet sales targets. What I call the 'pile them high sell them cheap approach'. That is why I have always worked for smaller independents.
I've worked for my current company for the last ten years and I have helped many people get onto the career ladder and they always come back when they are ready to move on. I am only as good as my last placement and it serves no interest to put the wrong person in the wrong job because neither the client or candidate will be repeat customers.
If you are unhappy with the way you have been treated check if the agency is a member of the REC (Recruitment and Employment Confederation) and you can always make a complaint.
On a final note. If you want to get ahead in the current climate you have to do your homework. For as many people as I see I probably only offer to take 30% on our register.
Why? Well there are many reasons but are just a few:
* Unrealistic salary expectations for the level of experience
* Being economical with the truth and hoping I won't spot gaps on a CV
* Not doing enough preparation and believing someone has a devine right to a job without very little effort
* Applying for roles for which their CV has no relevance
Having said that I have met some wonderful people and I love my job. I promise you that we are not all bad.
I registered with Luis Ben Associates back in February 2009. I found the staff to very kind and polite, offering drinks and buscuits etc. The interview was very indept and wrote plenty of notes on my cv which I missed. They told me they would be in touch by the end of the week and they were. I was asked to attent an interview the following week which was very successful. They contacted me on two occassions before my interview to check my availability and to see if I was ok. This recruitment agency do care about the situations you are in especially in this current climate and they do what they say they do. I found Luis Ben Associates Ltd to be the best agency to help you find employment and I would recommend the company to anyone seeking work. Well done guys, very impressed with what you did.
Don't use Lawrence Harvey, terrible company. Most recruiters are usually really helpful, after all, they are doing you a service you don't pay for. However, you just need to be careful as at the end of the day they are working for their own interests.
Unfortunately, those at Lawrence Harvey not only work in their own interest but manipulate the whole process. I found out that they had called up the other company I had an offer with (not through them) and told them I had lied on my CV. As a result, the offer was pulled and I was left with one option- their company.
Not only that but I went in to meet them and it was a shambles. I waited forty-five minutes to speak with someone and when they did come all they did was try and get information out of me so they could find other roles.
I have a lot of praise for some agencies, Lawrence Harvey is most definately not one of them.
I worked for an independent recruitment agency for 14 months as an assistant recruiter. This meant I wasn't doing sales calls to companies, but I was doing everything else. This gave me a unique insight into recruitment agencies, agents and procedures. Some which were general practise, some which were unfair, and some downright rude.
I had been to about seven million agencies in my adult life and was disappointed by most. I found independent agencies the best at keeping in touch and sorting out your needs, but maybe not having the most jobs.
This is from my own experience and does not reflect the whole of the recruitment Recruitment agents have to bring in a required amount each month, for mid level consultants in the City this was about £10k, with a threshold of £5k (this is what you reach before the consultant takes commission). Each 'placement' would be between 15-25% of the annual salary of the 'placement' so a fee for someone earning £20k was usually £4k. From the monthly target the consultant will take home about 20% of the money they have earned over their threshold. An average consultant will take home £1000 + their basic salary.
The initial sales calls seemed to be quite hard work, but this is where they are trying to get a client, once you please the client, you will generally get repeat business from them - no more selling!
Candidates usually come from websites, like jobsite, secsinthecity etc and come in the form of an e-mail. Each consultant may be advertising up to 10 jobs, each job may get 100 applications a day. You have no time to be picky. Eventually you learn the art of speed reading and spotting mistakes. If there are a lot of mistakes, or the CV is messy, or the last few jobs were at short intervals, you delete. From that experience, I have made sure my CV is clean, tidy no mistakes and set out to what the job requires.
From these candidates CV's you will decide which ones could be ok for the job and you should, though in my experience it's not done often enough, telescreen. This means to see if the person is really right for the job, make sure their tech knowledge is good if that is needed, also check they can get to the location where the job is - salary they are looking for, as sometimes people will just apply for anything and not realise that the job is 50 miles away and anything else on the job spec you think is necessary - for example the client may have told you that the role is seated somewhere on your own and you won't see another soul all day. I would check with the applicant if that is something they really want to do.
Invite the candidate in
I would invite people to come in and see me, as when the client signs a contract, it will usually say that the recruiter will meet and test all applicants. I also test (word excel and typing if for an admin/secretarial role). Then we chat for 20 mins - 40 mins. This would be going through their history, try to find out what they are looking for in a job, and find out more about them to make sure if there are a quite a loud character, you don't put them forward for a role on their own in the basement. Also when you get to know someone you can talk confidently about them and their strengths rather than solely depending on a piece of paper.
During this time, I would make people feel comfortable and listen to all they had to say, if some were shy or had bad experiences with agencies (haven't we all) I would explain to them that I like to bring people in that are suitable for a job I have. And make sure they know that I did the whole agency thing too and it was awful, this gains understanding from applicants and builds a relationship.
After this interview I would briefly pop to my desk and print out all the job specs I had that they might be suitable for, then I would talk to them about the job and the companies and see which if any they liked the sound of. The applicants could take the spec away with them to mull over. If in any event they were not keen, it was always my policy to convince them to go and interview. As you cannot tell what a company is like from a piece of paper.
In an occasion where I didn't think the applicant was right for any of the jobs I had, I would still talk to them about the job and give them a spec. The agency I worked for didn't want anyone leaving without anything in their hands. This seems cruel, but from my experience, at some of the agencies if I'd been given a job spec I wouldn't have felt the time I had spent there was pointless as I have done most of the time.
Submitting the candidates to the clients is fairly pain free, if you have a good relationship with the client, and knowing what the client wants will come second nature, you will see people and think - ooh that is a 'Barclays' person - for example. Someone that will fit in with the culture and the team, which is often as important as the skills themselves. In the event you have a perfect personality, but not the right skills, the sales ability comes into play. Then the back and forward with interview times is just the best fun - an obvious joke !!
~Getting the Job~
I would give pre interview advice face to face or over the phone for all my candidates. That would mean going through competency based questions, which seem to be all the rage these days and how to act, dress, where the location is etc. Often this would be outside work hours and I would call from my mobile while I was eating my dinner at home. Just to make sure all the candidates were prepared for what they might face. I wasn't given the interview questions - obviously, but from the job spec you can work out what they might be, and I would try to help the nervous, people who had not interviewed for a long time, people who had been made redundant, older people, younger people. It was pretty much everyone who was nervous on interviews. I would also make sure they had questions to ask and knew about the company.
When one of my candidates gets a job (even though I wasn't on nearly the same pay structure as the consultants) I would leap with joy. I would be so happy, I think it is one thing I miss about the job, seeing someone so happy and you making their day, the four other rejection calls I had to make were the downside!
We would then have to track the candidates through to their start date, checking if they had had any other offers, making sure the client had sent the paperwork and making sure your candidate had handed their notice in. This could be a long drawn out process at times.
A lot of the time the good bits made up for the bad. But from my experience, my boss would call out I&O, which means in and out. This would be relevant just on what someone looked like. One of our clients like pretty young blondes, an overweight brunette with glasses and braces walked in and she was politely shown the door after having a super quick interview. A lot of pressurising was put onto the candidates if they did receive a job offer. Some consultants would make them hand their notice in so they could get that fee in the present month's figures rather than the next month. Or just pressurising to take the job. As I was not on commission and by trade am a customer services person, I hated being told to tell someone to take a job. Hence why I left. Some consultants would not call their candidates back which I hated as that happened to me so many times.
With so many people applying for jobs, it is impossible to service all candidates how you would want to. Each 12 hour day for me was jam packed and I had no time to breathe, let alone have a lunch break, so some people did get left by the wayside. If applying to agencies through the internet, for the best response from them, I would make sure I looked my best when going to the agency, make sure my CV looked the part and was relevant to the job I am applying for. To be honest the last 5 months I have avoided agencies as they make my blood boil when they don't call or drop me an e0mail from time to time. I am also fully aware they are having to work much harder to get jobs from their clients as the clients would rather take a chance and advertise in the paper and spend £3k less than use an agency. So while they can be useful, sometimes if you don't look the part, you don't get anywhere with them. If you have had quite a few knock backs from them, try going in your best suit slapping some make up on making sure you smell clean and fresh, have a haircut etc, Or just go directly to the companies. That's what I have done !
If anyone needs any help with how to deal with any issues - I would be glad to help !
Thanks for reading - I know it was a long one !!
I've never heard such a load of old tripe in all my life. Recruitment agents are essentially telesales people. They will do ANYTHING to con people into accepting a job, even if it is clearly unsuitable for the candidate.They are totally self serving and any argument to the contrary is just self gratification on the part of the recruitment agent.The reason most people think they are cowboys, is because they are. 90% of people aren't going to be wrong!
Having worked as a Recruitment Consultant for a couple of years I thought I would share my wisdom with all you job hunters.
Never think for one second that Recrruitment Agencies are doing you a favour by helping you find work. It works the other way, you are helping them. Why else would they be so willing to help you without charging a fee.
Basically it works like this:
A company rings in with a temoporary/permanent position that they have. They then agree an hourly rate that the company will pay to the agency for the right person.
The agency then finds somebody to do the job and agrees an hourly rate with him/her and makes anything from £1 - £5 per hour in profit.
Don't get me wrong, recruitment consultants work their arses off but just remember Consultants are the best liers in the world and you should never believe a word they say