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Hate working there.
Member Name: uk1417
Advantages: 10% Discount after 12weeks, most people who work there are friendly
Disadvantages: not being able to be yourself, having to ask to go to the toilet,
I started working at Asda on checkouts in October 2011, it was ok to start with, although you get treated like a child, on my department at least. You have to ask permission to go to the toilet and if its a busy period they will tell you to wait, and you don't get a say in when you want to take your break and sometimes end up taking it really early, there's been countless times where i've been there an hour and already i'm being asked to go for my break, if you say you want to wait a little longer they will usually tell you no. My manager often changes my shifts without telling me, resulting in me not turning up on occasion because I wasn't aware I was due in. Technically they aren't allowed to do this and have to give adequate notice and actually tell you about any changes. This made planning things outside of work difficult. I put it down to it being the Christmas period but this carried on afterwards and was/is happening to other colleagues.
There's favouritism, some colleagues get to work the same shifts every week whilst people like me have shifts which change every week even though I have a contract which states the days and hours i'm supposed to work, makes things like booking dr/dental appointments difficult and then i get moaned at when I have an appointment during work hours despite it being booked a month in advance and me telling them about it before the rota for that day has even been written up. Some, despite them saying everyone has to work one weekend day a week, never have to work weekends, whilst others end up working Saturday and Sunday, very unfair. Not to mention being put down to work 6 days a week which is against company policy. It seems the store I work at likes to make their own rules and follow certain policies whilst ignoring others.
Then there's the Happy To Help policy, which surprise surprise they follow to a tee, because if a store as a whole doesn't do well at it then it looks bad compared to other stores and the managers will lose out on their bonus (was told this from the horses mouth), you basically have a script to follow and get observed and mystery shopped which is fine but even if you fail one of the criteria you fail the whole thing and get penalised for it. It leaves no room for you to be yourself, and you have to follow it for every-single-customer. You are expected to have a 'friendly chat' with all the customers, even when they clearly have no interest in chatting or they don't speak English for example. If you're a shy person like myself, then this job probably isn't for you as i've realised it's not for me either. As long as you're polite and give them your full attention then most customers don't care about anything else. I've never worked in a place where you can get diciplined for such a small thing, they take happy to help really seriously. Funnily enough I've never had someone complain about me because I didn't talk to them about the weather whilst processing their transaction. I bet if they did a bit of market research they would find out that their happy to help policy is slightly over the top and that the basis for good customer service is to smile and be polite, in my experience if a customer wants to chat they will start a conversation themselves.
If you have a day off sick you have to have a 'return to work' meeting with your manager, where you get interrogated as to why you were off, whether you have a drs note etc, even if it's just for one day and you're made to feel like you're being punished for being ill. If you have too many sick days in a certain amount of time you get diciplined for it. I can see why they have this in place to stop people pulling sicky's but it's a very extreme way to go about it. I've avoided calling in sick when i am actually ill and barely able to function in the past just to avoid the drama that follows upon your return, which is what they want as they couldn't give two hoots about your health.
Before you start work for them they make out like it's the best place on earth to work, that you get all these benefits (most of which aren't even relevant to myself and I will never use), it's not until you've been there a little while when you start to realise that it's not as great as they make out. They tell you that everyone gets treated as an individual when the reality is it's the complete opposite and everyone is expected to react the same way in every situation regardless of your personality, you're never allowed to stand up for yourself even when a customer is shouting and being abusive towards you, we just have to stand there and take it. I'm all for equal treatment but i'm also for taking into account individual differences and not being treated like some sort of robot.
Most of the staff are friendly and some even share the same views as I do which makes me feel less alone. There are a couple of cliques and interfering do gooders but i think most work places have them. To be honest I wouldn't recommend them as a place to work long term, but I guess you have to be a certain type of person to work there and i'm not that type of person. In my experience they tend to ask a lot of you but if you dare ask anthing in return they kick up the biggest fuss and will most likely refuse your request with little consideration.
Summary: Wouldn't recommend working there myself.
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