I use British Airways on a regular basis to fly from Glasgow to London for work. I generally book online and find their online service simple to use and I like the fact that you receive email confirmation and e-ticket almost instantly. The site is easy to navigate and they offer flights in and out of Heathrow at a variety of times throughout the day. Their flights are usually reliable, and I've found the online check in excellent. Generally in terms of delays I wish they were better at advising customers when they check in online, and usually I am only aware of these by the time I turn up at the airport! The staff generally are helpful and the ...  Read the complete review

I went with them Heathrow - JFK last month. The flight was good. It was on-time, the food was reasonable and enough for a 7hour flight. Staff are very polite. The in flight entertainment was okay for economy class, you get on demand movies and audio albums to listen to. But it's nothing to shout about - the choice is not brilliant so you may be bored if there's nothing you like. Terminal 5 now seems to be working fine! The flights were late arriving both ways. I don't know why this was. When landing at JFK they said the airport was busy, and when leaving JFK it was foggy. I'm not sure if we left on-time departing LHR because I wasn't wearing a watch. But it was only ...  Read the complete review

I was due to fly with BA to Sofia on 2nd Feb 2009 which was the day it snowed heavily in London. My flight was at 08.30 from Heathrow so at 6am I checked the BA website and found the flight cancelled. I could not get through on the suggested phone number so went to the airport to sort things out. At the airport BA staff invited me to join a lengthy queue and advised me I could go online to alter my booking. I had my computer so logged on only to find that the website would not allow me to change as it assumed I was now in the air (this being about 08.45). So they gave me the phone number instead - of course this was still engaged constantly. Eventually I got another ...  Read the complete review

I love being able to check in online, 24 hours prior to the flight and not having to join a mad scramble for seats as you have to do with EasyJet. We flew back from Geneva yesterday evening on BA 0737 and although the flight was very full, boarding went well. We were slightly late on take-off but this was not due to people lingering in the lounge, as EasyJet believe happens if seats are allocated. We were given a small sandwich snack on the plane and arrived at Heathrow 15 minutes early. And as soon as we got to the baggage reclaim area, our bags were there! The only tiny downside for me during the flight was a friendly stewardess (perhaps over-friendly) spending ages ...  Read the complete review

Having worked in the customer relations side department for just over a year, I gained a great insight into what the company can do wrong and how they can get it right. Dealing with predominantly post travel issues, I found that the majority of problems for passengers were around luggage, in flight services such as entertainment or catering and customer service. There are many other issues such as rude staff, cancelled flights etc. British Airways does make mistakes, only because there are so many things that could go wrong. Think of a chain, if one link breaks the chain crashes. For a British Airways experience to be faultless all the chains have to work together, from .  Read the complete review