British Airways (British Airways)

Member Name: JamillaI

Product:	British Airways
Date:	08/09/08 (118 review reads)
Rating:

Advantages: World wide airline

Disadvantages: Ground handling outposts

Having worked in the customer relations side department for just over a year, I gained a great insight into what the company can do wrong and how they can get it right. Dealing with predominantly post travel issues, I found that the majority of problems for passengers were around luggage, in flight services such as entertainment or catering and customer service. There are many other issues such as rude staff, cancelled flights etc. British Airways does make mistakes, only because there are so many things that could go wrong. Think of a chain, if one link breaks the chain crashes. For a British Airways experience to be faultless all the chains have to work together, from the ground staff, baggage handlers and flight crew. British Airways does have an extremely capable team who deal with complaints and therefore can (not always) restore customers' faith in the company and its products. I know customers would rather things didnt go wrong but knowing that there is a team who can take ownership of a problem and resolve that problem is a good thing.

Summary: Not a bad airline