British Airways Reviews

I use British Airways on a regular basis to fly from Glasgow to London for work. I generally book online and find their online service simple to use and I like the fact that you receive email confirmation and e-ticket almost instantly. The site is easy to navigate and they offer flights in and out of Heathrow at a variety of times throughout the ...  Read the complete review

I went with them Heathrow - JFK last month. The flight was good. It was on-time, the food was reasonable and enough for a 7hour flight. Staff are very polite. The in flight entertainment was okay for economy class, you get on demand movies and audio albums to listen to. But it's nothing to shout about - the choice is not brilliant so you may be ...  Read the complete review

I was due to fly with BA to Sofia on 2nd Feb 2009 which was the day it snowed heavily in London. My flight was at 08.30 from Heathrow so at 6am I checked the BA website and found the flight cancelled. I could not get through on the suggested phone number so went to the airport to sort things out. At the airport BA staff invited me to join a ...  Read the complete review

I love being able to check in online, 24 hours prior to the flight and not having to join a mad scramble for seats as you have to do with EasyJet. We flew back from Geneva yesterday evening on BA 0737 and although the flight was very full, boarding went well. We were slightly late on take-off but this was not due to people lingering in the lounge, ...  Read the complete review

Having worked in the customer relations side department for just over a year, I gained a great insight into what the company can do wrong and how they can get it right. Dealing with predominantly post travel issues, I found that the majority of problems for passengers were around luggage, in flight services such as entertainment or catering and ...  Read the complete review

I have flown BA many times. I have flown with them on business throughout Europe and on holidays on scheduled flights. They have portrayed themselves as the world's favourite airline but whenever BA are discussed no-one seems to have a good word for them. If this paradox is not perplexing BA then it should do. How do people judge a good airline? ...  Read the complete review

This lot need John Wayne, Clint Eastwood or Alan Ladd on their Board. They are a cowboy outfit. My attempt to fly from Newcastle to Berlin on 27th March was an unmitigated disaster. The flight to Heathrow was delayed and I had to re-book my onward flight. On the way to the ticket desk I overheard staff talking about major problems at Heathrow, ...  Read the complete review

Similar experience with BA. Cancelled flight (Salburg - LHA), lmited communications, minimal overnight subsistence and an absolute refusal to reimburse rescheduled taxi costs.

The ofer of vouchers to possibly repeat an abysmal service is an insult to to the profession of all employed in 'customer services'

We've tried to be loyal to BA and enjoy the flights. However this year has been a great disappointment. We booked flights with Airmiles and tried to change a date almost immediately, and found there is no way to make any amendment. Airmiles blames BA and BA says it cannot talk except through Airmiles - which makes anyone angry as BA owns ...  Read the complete review

About to travel BA Club World for the first time, from Heathrow to JFK. Despite logging on with our booking reference number and the BA.com website saying: "check in on line is open for this flight", we have been completely unable to do so. Just keep getting system error messages saying things like "This facility is not available ...  Read the complete review

My flight was from London Heathrow (Terminal 4) to Chicago O'Hare on BA's Club World. The entire trip was fantastic! The great services and advantages began when I arrived with my wife and 12 year old son at the airport. Check-in was at a medium pace... but better than the mile-long line for Economy Class passengers! After ...  Read the complete review

British Airways is an lnternational airline with extensive global route network. The website for this is ba.com where you can have a full range of product for a successful holiday worldwide. With their franchise and codeshare partners fly to more than 300 destinations worldwide. They are a member of the oneworld alliance - in co-operation ...  Read the complete review

This is a letter to inform British Airways’ current and prospective customers of British Airways’ poor customer service following its last-minute cancellation of one of its flights. On July 6th, 2006, we were to travel with British Airways from Moscow (Domodedovo Airport) to Montreal, with an overnight connection in London. After ...  Read the complete review

I flew with British Airways Manchester to Tampa via Gatwick on 14th May 2005, return 28th, all timings very good. Return was 20 minutes early. The breakfast on the Manchester/Gatwick shuttle was O.K. but my wife and a few others have an issue with scrambled eggs...not very nice, and parts of bacon very undercooked. Food on the ...  Read the complete review

I had a BA flight from London to Helsinki yesterday. I'd booked the ticket on the Net and made a mistake by typing in 27th Aug instead of Jul (made a mistake selecting the month box). When I called them, they were not interested because it was a non refundable ticket- call centre. I hunted around London for a place to talk to them, but all the ...  Read the complete review

I have flown with British Airways on a number of occasions to European destinations, always in economy, and to be honest it never has been an issue - the flights were short and in flight cabin service good. In Feb 04, l had the joy and pleasure of being treated to a Club World (the BA term for business) flight to New York. I'm not going ...  Read the complete review

Graet airline - Advantages: very effecient, good service, many destinations - Disadvantages: can be expensive, long check in at times

Scared of flying, well you should be with BA, I have just called BA to see if they can change the name of a person on a ticket booked 3 months in advance, it was accidentally booked online under the wrong name, I was told they have already processed it and once processed the ticket details can not under any circumstances be changed, nor can they ...  Read the complete review