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Dixons Group
Newest Review: ... is even more terrible. Example 1) TV - Tv breaks after 1 year what will they do. "We would replace it or refund you but first it has to be tested to find the cause of the fault. Send it off to blah blah blah with this form" Yeah Right. Like I'm gonna pay £20 postage for no good reason. Solution - Arguing with manager for 45 minutes. Result - Replacement TV. Example 2) PC error - It took £23 worth of phone calls to various numbers and 5 trips to Currys and 3 disks sent AND 2 weeks of waiting until the realised i needed a new hard drive. They "phone" Compaq - nothing. I phone Compaq - New hard drive up and run... more |
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by - written on 02.12.00
Rating:
if you want reliable products and good customer service: The Dixons Group (Dixons, PC World, The Link and Currys etc) have poor customer service. That is all I can say. As others of you have mentioned, they will hlp you find the right product instore but online no-chance. They take ages to reply (if they ever do). Follow up customer service is even more terrible. Example 1) TV - Tv breaks after 1 year what will they do. "We would replace it or refund you but first it has to be tested to find the cause of the fault. Send it off to blah blah blah with this form" Yeah Right. Like I'm gonna pay £20 postage for no good reason. ...
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