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45 Reviews

Retail Eyes' programs include: standard mystery shopping, competitor shopping, employee bonus programs, product placement auditing, merchandizing, online mystery shopping.

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      09.08.2013 14:50
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      I can trust this company

      As a student who doesn't have a job and living off a student loan i'm always trying to find ways in which to make a little bit of money on the internet. This never works because practically all the sites are gimmicks and don't pay you anything. I was reading an article about jobs online which mentioned signing up to be a mystery shopper i thought to myself that sounds interesting but i was thinking how does that actually work. I researched mystery shopping websites on google and i came across Market Force previously known as 'Retail Eyes'. I went onto their website which looked very professional and read into the company and section become a mystery shopper. I read what was involved and the requirements needed. This was a complete new field to me and i was still skeptical about signing up i read some reviews on the internet some good/ some bad but i thought i will put it to the test as i have nothing to loose.

      Signing up as a Mystery Shopper

      I remember that signing up as a mystery shopper took an incredibly long time and i am thankful that i should never have to do it again. The first steps include entering personal details but later on they test your English skills. They give examples of three reports written and you have to identify which out of the three is grammatically correct, this for me was very hard as it might just be an extra comma which wasn't needed or a tiny spelling mistake. If you get it wrong they give you a new example but you only have three attempts of getting it right in order to proceed as a qualified mystery shopper. Luckily after many attempts i did proceed.

      The first steps...

      The first steps is to define where you live in the UK and to detail how far you are willing to travel to complete assignments. You can use more than one location which is handy as like me i live in Hastings during the holidays and London during term time. If you are aged 18 or 19 you can apply to do age verification visits in order to complete this i had to simply send an attachment photograph of my provisional drivers licence so they can verify that i am 18 years old. After sending the photograph i was eligible to carry out these assignments.

      Searching for assignments

      When you sign in you can view available assignments on your profile page. You are given a variety of assignments and time restrictions in which you have to complete assignments. Next to each available assignment you are told how much you will be paid and reimbursed. Before accepting an assignment you have to read the assignments notes which gives you the brief for the assignment and a sample questionnaire which you complete after visiting the place.

      The points system

      On your profile page Market Force gives you points based on your performance as a mystery shopper. The more points you gain the more trusted you are and generally better assignments are given to you. On basic terms 10 points are rewarded for a complete and successful assignment. If you have to release an assignment 2 points are deducted the website makes it very clear on how points are rewarded.

      My first assignment as a mystery shopper:

      My first assignment as a mystery shopper was to go to the betting shop 'William Hill'. My task was very easy and included entering the shop, checking to see if i got asked for identification to verify my age, playing on a machine, placing a 2 pound bet on any event i wanted to and leaving the shop. In total the visit to the shop took 15 minutes. The next thing i had to do was to fill out an online questionnaire based on my experience. Some of the questions involved asking the name of the person who served me, how many customers were in the shop and making specific comments on my experience. I had to upload images of my betting slip receipt and entering the exact time that i entered the shop. The fee for the assignment was £9.75 and the total reimbursement was £4.

      Payment

      I was skeptical whether they would actually pay me but to my surprise they did by making a bank transfer to my account on the last working day of the month. I have completed 5 more betting shop assignments and i have been paid every time. I have also been offered different assignments which include going to restaurants but the fees are really low for these so they aren't really worth it unless you just want a free meal. Using Market force won't make you rich as they limit the amount of assignments you can do but it has helped me when i have needed a little bit more money.

      Requirements as a Mystery Shopper

      Good English writing skills
      Access to a computer and internet
      Camera to take photographs and upload in your reports
      Reliant and organised

      Things to consider

      Reports after a visit generally have to be submitted by midnight when you carry out the assignment
      Mistakes in assignments can result in no payment.
      Assignments generally offer low fees
      Quite time consuming for the money you get

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      08.02.2013 02:26

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      I've completed assignments for them for over 2 years now. I had a problem with a payment once during that time and it was resolved within 3 days.I would definitely recommend them, I'm quite surprised by some of the comments on here regarding none-payments.

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      26.08.2012 19:15

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      I have completed an assignment about 25 days ago, the assignment has been successful and they have accepted the report as well. But no confirmation about the payment. I mailed them, they couldn't bother to answer my mail. When I called them today, they said I will have to send the receipt to their office to get the money, which they have never said before.It's so cheap to do something like this just for £5 or £10. I just can't believe it how someone can cheat just for few quid. Market force is 100% scam, there's no point to work for them with my money. I will pay £10 first without having any assurance that even I will get my money back... Not the fee... Market force is another name of robber.

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      04.12.2011 20:55
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      Great site for mystery shopping

      *Update: I should make you aware that Retail Eyes now operates under the name Market Force. If you search for Retail Eyes in a search engine, you will be directed to their American site. To avoid this, enter http://uk.marketforce.com/ into your browser instead.*

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      I have been a member of Retail Eyes since being at university. Martin Lewis's moneysavingexpert.com recommended it as a way to make a few extra pennies, and who was I to refuse being paid to eat out, staying at hotels and getting a bit of shopping done for free... All I had to do was to become one of those sneaky Mystery Shoppers and report back. Sounds easy, right?

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      What is Mystery Shopping?!
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      For those of you who may not be aware, retail businesses like to bring in Mystery Shoppers in order to assess how well their staff are performing and what can be improved to make a customer's experience better. Retail Eyes is a company that advertises Mystery Shopper jobs from various companies through its website, and members can apply for jobs as they appear on the site. Aspects assessed during the shopping trip vary from job to job, but generally you are required to report on staff rapport and service, cleanliness of the business, and quality of product purchased.

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      Criteria
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      To become a Mystery Shopper on Retail Eyes, it is mandatory that you are at least 18 years of age. You must also have a good level of written and grammatical English. As the reports you submit are used for training purposes, Retail Eyes do test you before you are allowed to sign up to ensure that you have a good level of standard English. The test, however, is not particularly difficult, and most people will pass this criteria.

      In order to complete assignments, you must have access to a computer, internet access, and a scanner or camera that can upload pictures to the website. Reports must be completed within 24 hours of the job, and often they should be submitted by 12 the next day. Also, the company may want you to upload a picture of the front of the store and the receipt, and so without the means to do so, you may face not being reimbursed/paid.

      Lastly, you must be confident that you can carry out the assignments in secret. This means that at no point must you disclose the fact that you are a Mystery Shopper, or behave in a way that will arouse suspicion. As assignments will sometimes ask you to be a bit of an awkward customer (by asking questions you might not ordinarily bother with), you have to be comfortable with interacting with staff, and be prepared to essentially 'act' your way through a scenario that will not necessarily interest you.

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      Jobs
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      Jobs are listed when you log on to your account, and by clicking on the individual Assignment Notes and Report Questionnaire to fill out after job completion, you can check whether the job is suitable for you. Retail Eyes can be very hit and miss with the jobs offered to you. I've found that the more jobs you do within a small amount of time, the more that become available to you, probably due to your increased experience.

      The first job I ever did was at a shop in Cardiff International Airport. Unfortunately for new people, very often it is only these airport jobs that are offered to you when you initially sign up, and many are shops located beyond the check-in part of the airport. This can be limiting for those who do not live by an airport/who are not going on holiday. New or not, you'll need to constantly check the website for new jobs, as they tend to go pretty fast, and exceptionally so if there's something like a hotel stay on offer.

      Retail Eyes encourage you to fill out questionnaires about your hobbies and shopping habits, apparently so they can suit you to the most appropriate jobs/jobs that are looking for people with certain criteria. It is probably better for you to answer these honestly, rather than what you think they'd like to hear, as you will therefore be offered with the jobs that interest you most. From experience, I once did a job for a betting shop, and having never set foot into one before, felt very uncomfortable carrying it out. I have since altered my questionnaire on 'Gaming' and receive less jobs for it.

      For each job completed, you receive a points score. Presumably, this is so Retail Eyes can assess your experience of Mystery Shopping, and offer you jobs based on your skill level. For each job completed successfully, you receive 10 points, along with an additional 2 if you get your report in on time. Points are deducted for releasing a job (-2) after you initially agreed to do it, or for any proofing queries raised (-1 for each query).

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      Payment and reimbursement
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      The one thing I soon realised from using this site was that it will definitely not get you rich. I was under the assumption that I would get lots of jobs and that they would pay well enough to replace working a part-time job. This was a huge misconception on my part. Most jobs I've done only pay an actual fee of up to £5, if that. Some will not pay you a fee at all, but may give a generous reimbursement limit (I have been paid up to £10 reimbursement from a gaming shop before now and more for having done a hotel visit). Therefore, I would definitely recommend it as a way to dine for free/get some free shopping done rather than as a site to make a profit from. As a student, this is ideal for me as I will definitely not pass up a free meal, given the choice.

      The only negative is that payments and reimbursements are made twice monthly. Therefore, you do have to make sure you have the money to spend in the first place before actually doing a job. While you will essentially get a meal/product for free from doing the job, you may find yourself temporarily out of pocket while waiting to be reimbursed. However, money is paid directly into my current account, so when 'payday' does come around, I suddenly feel cash rich again.

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      My experience of Retail Eyes
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      On the whole, I have had a positive experience using this company. The site is designed so that you enter your location and the radius you are willing to travel. Unfortunately, it does not take into account water, and being located in the Vale of Glamorgan for half the year, it is not very useful to me when the site comes up with a pub in Weston-super-Mare. However, it allows me to choose more than one defined area at a time, which is useful as I'm in Devon for the other half of the year, and so I can check between multiple areas to see which jobs are available.

      Reports are generally easy to fill out, providing you've made detailed memos to yourself throughout the shopping trip. Although you can take the assignment notes with you on your trip, you have to be careful not to make it obvious that you have them with you. I prefer to make notes on my phone about the most important aspects that I have to remember to observe (e.g. name and description of the staff member) and note things such as times of arriving and leaving on my phone as well, as it looks like I'm just texting rather than making notes.

      Also, you have to be really particular and accurate when filling out reports if you want to ensure that a query is not raised. This means ensuring that you don't just make general statements like 'I was dissatisfied with my service, as I did not feel it was up to a decent standard'. You must state explicitly what it was about the service that you were dissatisfied with, and remember things exactly as they were said.

      As I said, you will not get rich from using this site, but you will get some free meals from well known restaurants and free products from shops once you start building up your experience and successfully completing assignments. I would definitely recommend it to anyone who fancies getting some freebies.

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        29.09.2011 21:53
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        Awful.

        I joined Retail Eyes in July this year and stacked up around £68 worth of successful assignments for them. I have now stopped shopping for them as they have failed to pay me 4 times!! I am a patient person and understood at first that there may be a genuine mistake and gave them the benefit of the doubt. So after contacting them and talking to a rather stroppy young girl in accounts, she told me they would email me with the details of the problem. I received this email later in the day telling me to re-enter my payment details as there is a problem with my sort code!! I knew I HAD entered my bank details correct, but despite this I did it anyway (making sure I had 2 witnesses this time!!!) and waited for the next payment date.
        When I was failed to be paid again, I contacted them again asking what had happened and AGAIN they accused me of failing to enter my payment details correctly!!!! They kept telling me to re-enter my payment details and wait a whole 2 weeks yet again, but this time I knew something was going on so I demanded an alternative payment method or I will take legal action.
        They finally sent me a cheque of part of the balance I was owed but informed me that for the rest of my balance I enter my details correct as this cheque was a one off!!! What a cheek!!!!! I have risked entering a total different bank account information in for this next phantom payment date but obviously have not been paid for this either!!!!! Still awaiting my final balance!!!
        But rest assured i will NEVER do any more work for them again!!!!!!

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          04.08.2011 22:29
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          An unproffesional company with no customer service

          A nightmare, from the word go. They tempt you by offering to pay you a fee to visit various places to perform a mystery shop. This includes pharmacies, pubs and airports abroad (nothing else really). The mystery is why these places use them! My 1st visit, did as they instructed, filled the report in (they ask it be done in 24 hours) and they said they would pay me £6.00 to visit and up to £5.00 reimbursement. The only item stocked were £6.00, so straight away out of pocket. I filled the report in, submitted it and was told I would receive payment at start of July. A month later and I am still waiting. My next one, did exactly as they asked. Now they are refusing to pay me because I asked for a drink which apparently didn't give the staff member chance to upsell me! I couldn't have been any more vague without looking like a prat or making it plainly obvious what I was up to! So this time £20 out of pocket. They pick holes in your reports so they can get out of paying you and don't reply to emails. Wish I had researched prior to joining because what I am saying appears to be the norm.

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            19.05.2011 05:14

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            Don't take it too seriously as a way of making money

            The good thing about Retail Eyes mystery shopping is that you can get some free stuff (if you're going to buy them anyway), or free meals. However as others have said, the payment is very poor, for some food assignments, you only get paid for the food/drink you actually buy, nothing else (used to be £5 fee on top of the food/drink), so it's not worth travelling far for these as you'll be out of pocket for the travel expenses.

            I also agree with other reviewers that they ask you to do lots of things for very little or no money, and sometimes could make you really embarrased. Just to tell you some of my past experiences:

            1. Once I was asked to do a nightclub visit, the job notes required me to get a credit card/debit card receipt from the nightclub, from either the entrance or the bar counter. When I actually went in, the entrance did not have a card machine so I had to pay by cash (remember the ticket would be taken by the door man so I wouldn't have any receipt for that, and it's so unnatural to request a receipt for nightclub entrance fee in the first place). Then the bar counters did not have card machines either, so I wasn't able to get any credit card/debit card receipt for this assignment. I also felt embarrased asking for receipts at such nightclub location because virtually no other customer would do this. The result is that they don't pay you for this assignment because you didn't get a credit/debit card receipt, very annoying! That's why I never accept any other nightclub assignments after that.

            2. One of the jobs required me to take a photo of the shop front. This shop was located in a retail park, I was spotted by site security when I was taking the photo (as it's close to their office), and got questioned why I was taking it. I then had to tell them I was doing an assignment, the security was very rude and told me it's not allowed to take photos in their retail park and threatened to call the police and prosecute me etc etc. He also thought I was getting paid for taking this photo (treating me like a spy). I told him I wasn't get paid for taking this photo, but for doing an assignment and I had to complete a report as well, but he didn't listen. OK I know the police's unlikely to be interested in this (they're unlikely to call the police anyway), and the rudeness of this security guy is nothing to do with Retail Eyes, but this kind of hassel really puts me off accepting further assignments in similar locations where taking photo might be an issue. Plus, when I expressed this to Retail Eyes by email, I didn't get any reply, feeling kind of get ignored.

            3. One of the jobs required me to submit the report by midnight, saying otherwise the assignment would be removed from my account automatically. I experienced problems with their website at the time so wasn't able to enter the results by mignight, so the assignment got released from my account and I didn't get paid, meaning being out of pocket + waste of time spent.

            4. They only like positive answers about their clients. Once I said something bad about the establishment, they would call me many times to check & try to ask me to alter my rating/answers. That really put me off so I didn't say negative things in my report afterwards. It's silly really, what's the point of carrying out visits when you only want to hear positive answers?

            To summarize, my advice would be not to accept assignments that are too "risky" (such as the ones mentioned above), or assignments you have to pay a lot of money upfront (such as gym membership or hotel stays, unless you want to use them anyway), otherwise if things go wrong you would be left deeply out of pocket. Personally, nowadays I only accept assignments for the things I would buy anyway, otherwise it's not worth it.

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            26.04.2011 10:36

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            Poor pay makes this an ineffective way of supplementing income.

            I have worked for them so I speak from experience.

            Firstly: Retail Eyes are a reputable organisation and providing you follow the rules they will pay you what they owe you for what you do.

            More importantly: The time you have to spend on each assignment divided by the amount they will pay you at the end makes this a VERY poor way of making any money. In fact I am surprised they have not been taken to task by the Government for failing to pay Minimum Wage.

            Some people might find the "Pub Grub" jobs attractive; Retail Eyes reimburse you for the items you are told to buy, so effectively you get a free meal. But now they pay you just £3 on top of that (used to be £5) for what amounts to *at least* two hours of site visits and paperwork. And they do not pay travelling expenses so your area of operation is limited to where you can walk to, or you lose out if you have to pay your own fares or fuel costs.

            In my opinion most Retail Eyes jobs are not worth bothering with until they pay at least Minimum Wage.

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            05.03.2011 21:52
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            a good way to earn some extra money but will never be a way to get rich

            I first signed up with a mystery shopping company when I was at university as a way to earn a bit of extra cash. I'm sure I don't need to tell you how broke a student can be and so I was grateful for any spare change that I could get my hands on. Recently though, I found the companies I was with then have had little to no assignments for me and so have been looking for more companies for me to work for; Retail eyes was one of the companies I chose.


            What Is Mystery Shopping?
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            Mystery shopping basically entails going to a shop, pub, restaurant or just about anywhere as if you were a usual customer. You are usually required to purchase something and depending on the company you either keep the item and they reimburse you for it or you return the item to the company for reimbursement.

            After the shop you might be asked for photos of the shop/receipt or other details to ensure you completed it and you are also required to fill in a questionnaire about your experience; in particular questions relating to any areas you were asked to focus on.


            Sign Up
            ~~~~~

            Signing up with Retail eyes is relatively simple. It involves entering some basic details such as name, address, bank details (so they can pay you), and letting them know what you like doing - for example how many pets do you have, do you go abroad often etc. Answering these questions allows them to tailor the shops they offer you to those you're most likely to be interested in. There is also a short test to check your spelling and grammar, you do need to pass this test to be accepted but it isn't too taxing!

            They do also state that all shoppers need to be over 18, presumably this is due to the shops they offer such as those involving alcohol purchase and gambling.


            How Many Shops Do They Offer You
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            Unfortunately how many shops you'll be offered depends a lot on how much you're on the computer. Unlike some other companies the shops they offer are first come first serve and so you're more likely to be able to get them if you're online and check the site regularly. However they do post several assignments a month and I've found they include fast food outlets, general high street stores,bookmakers, night clubs and pubs so there is likely to be something to interest you. Each shop has to be completed within certain dates and times but you are told of these dates before you accept the shop.

            I'm online a lot and I've found I'm easily picking up three to four shops a month and even turning some down and so there are plenty available if you want them.

            Having said that you are only allowed to register for one shop the first time you do one - after this has been successfully completed you can register to complete more then one at a time.


            How Much Do They Pay
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            Well, how much they pay really depends on which shops you choose. I would say that on average, you get paid around £5 per shop plus remission for anything you have spent. However there are shops that pay nothing; usually these are pubs where they pay for your meal and drinks, and I have seen one shop that paid £15 plus remission so pay does vary quite widely.

            They have two pay days per month - the 15th and the last day of the month. The shops completed between the 1st and the 14th are paid on the last day of the month and the shops completed on or after the 15th are paid on the 15th of the following month.

            They pay directly into your bank account and I have received pay from them twice now, both times it went through without a problem.


            Other Information
            ~~~~~~~~~~~~~

            I have had to contact them twice regarding pay and questions about the assignment. Both times my email was answered promptly and my question answered in full.

            There are specific details and things you need to remember in order to complete a shop successfully, sometimes these can be quite complex but all the details are available on a PDF and so you are able to read this several times before you actually complete the shop. However, if you don't stick to the notes provided they can (and probably will) refuse to pay you for the shop. I haven't had a problem with this but it is something to bear in mind.

            You also need a good quality digital camera or scanner as all assignments need you to upload a copy of a receipt and many assignments require a photo of the shop you visited.

            Mystery shopping isn't and could never be a way to get rich, or even a full time job, since the pay just isn't high enough. It is however a very good way to get some pocket money and occasionally even some free items. I have bought several items that I was going to buy anyway and so purchasing them this way allowed me to effectively get them for free.

            I would recommend mystery shopping through retail eyes but only as a way to earn a bit of extra money. I have had a lot more work through this company then the others I have joined but even with this it's not anything even close enough to enough for me to live off.

            This review also appears on Ciao under my name there angel530. It has been edited slightly before uploading to here.

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              10.02.2011 12:53
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              A good way to make some extra money if you have some spare time

              I started using the site around 6 weeks ago, so far i have participated in 3 mystery shops and have had no issues with the site. I just recieved my first payout and the whole process was problem free. I decided to join after a friend told me about it and thought it would be a good way to make some extra cash. When registering it is necessary to complete several online assessments which are designed to test your grammer and spelling. If you dont pass these tests within two or threee tries then unfortunately they wont let you register with them, which in the days of spellcheck does seem a little unfair. I waited about a week or so before being offered my first project. On agreeing to take the project, i was given a very detailed set of criteria to follow, which explained from beginning to end exactly what i needed to do. The criteria gave some helpful hints of what to do while in the stores and how to act. it also gave details on the type of products I needed to buy as well as any questions I needed to ask. I've found the reimbursement for the products i've bought more than fair, and for some projects you also get a fee for your time as well as the reimbursement. You also get the benefit of being able to keep whatever you have bought. So the process is very win-win. After conducting the visits you have to conduct a very in-depth questionairre which is sometimes a bit long, most of the questions are fine however for some of the questions it can be a struggle to think of things to write especially if you were happy with the overall experince. I know the company want to gather as much info as possible but for some of the questions a yes or no option would be more than sufficient. The variety of assignments i've done so far has also been pretty good, as i think doing a similar one over and over may soon get boring. You can also choose which ones you take and which ones you don't, which again can be a benefit if you are pushed for time or dont like the sound of one of the projects.
              Overall i'm more than happy with the experiences i have had and have no real issues with the company. I would gladly recommend them.

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                01.02.2011 07:23
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                NOT to be trusted

                Dishonest, right from the get-go. Apparently, Retail Eyes is new here in Canada, so thought I'd give it a try. Upon reading the new requirements, not previously mentioned in the information they entice you to accept, I refused the first assignment I accepted.

                It all sounds okay to begin with, but after accepting the shop, I found out there is all this extra work and further requirements not previously divulged, which I was not able to commit to. Being available for 14 days after the shop 'for questions', etc. was witheld. As was taking a picture ... hey, not normally a problem, but when it's minus 45 outside, I'm not risking damage to my camera for the pittance they promise pay!

                These witheld details simply amount to misleading and false information , which should be disclosed right from the start.

                The requirements should not be legally allowed to change, once the shop is accepted. The actual requirements are witheld and important particulars are not disclosed in order for the shpper to make an informed decision, until later.

                If the red flags go up, there's a reason...
                Don't bother. Trust is everything, and I felt duped to find out the shop was a lot more than I was initially led to believe by their original requirements.

                I have read other's who say they phone all the time, and find the slightest reason not to pay. They are not doing their clients any favours, as I will not shop at this establishment *ever*, knowing they used Retail Eyes in this so-called professional way.

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                  20.01.2011 22:10

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                  Really not worth the hassle.

                  I have completed assignments for RE over a prolonged period. It was fun, I think I provided some good and constructive feedback. I really carefully considered each report I submitted.

                  Until..... I completed an assignment, had a meal and 2 x drinks. However, when the bar staff appeared significantly 'put out' by my request for a written receipt I was so embarrassed I agreed to just have my credit card receipt.

                  RE now tell me they will not pay me for the 'assignment'. So thanks a lot. I did the job, as requested, completed the questionnaire. I even have a receipt, albeit not itemised, and now I'm out of pocket - the reimbursement wouldn't have even covered what I had to pay for the meals, let alone drinks.

                  I won't be bothering again. It's really not worth the hassle. I'd rather pay for my own meals in places where I'd like to eat.

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                  24.06.2010 12:50
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                  Give it a try - I'm glad I did!

                  I have been a mystery shopper with Retail Eyes for around a year now. I was initially attracted to it because it sounded intriguing and a little bit exciting, and of course I love to shop and couldn't believe I could get paid for it! I've found it really interesting and although I'll never get rich from it, it's nice to earn a little extra money from something which basically has become a hobby and which I now do on average once a week.

                  For those that don't know what Mystery Shopping is, the general idea is that you visit businesses such as shops and restaurants posing as a normal customer, often asking for advice or making a purchase, but paying special attention to the customer service you receive, and spend time writing up a report afterwards which you submit to the Mystery Shopping company. They then feed this back to the business and it helps them to see their service from an outsider's perspective and identify areas they can improve in future. The 'mystery' part is because you are essentially undercover and don't let them know that you are not a normal customer, thereby getting a more authentic experience rather than them making a special effort to impress an official inspector. And for each job you do (or 'assignments' as Retail Eyes rather excitingly call them) you receive a small fee for your time, as well as a reimbursement of any purchase you make. You therefore need to make sure you get a receipt and scan it to attach to your report, to prove that you actually visited the location and made the appropriate purchase. You often also need to take a photo of the outside of the location and upload a digital photo to your report.

                  There are many Mystery Shopping companies in the UK, all with a different client base, but I chose Retail Eyes as I had heard about them from a friend who also works for them, and she assured me that signing up as a shopper was simple and that they were easy to work with, reliable at paying and good at replying to any queries. Basically to sign up, all you do is visit their website and set up an account with your email address and contact details. You also need to tell them your location, as each time you log into the website it has a page of available jobs in your area. However if you work in a different city for example, you can set up up to 5 alternative locations - maybe places you visit often or where you have friends or family. You can also specify how far from that central postcode you are willing to travel (eg. 1 mile, 5 miles radius etc). You also need to submit your bank account details - this is so you can be paid! RE do a payment run every 2 weeks by BACS, so the money is usually in your bank account a few weeks after completing each assignment to allow time for them to process your report, checking and proofreading etc. I've never had any problems with payment arriving on time, and the payment section on the RE website is very easy to use and look up details of your pending payments, past payments etc.

                  To apply for an assignment you need to check the website regularly, as all available assignments are posted on there and it's a case of first-come, first-served to apply for whatever takes your fancy. RE do occasionally send direct emails letting you know about available assignments in your area but this doesn't happen very often: it seems to be when they have an assignment they're struggling to fill. Then you need to download all the details in a PDF format, read carefully and answer a few questions to check you are eligible (eg that you don't have any family members employed by the company being visited etc!). Then you choose your date from the days available.

                  When it comes to actually doing the assignment, my tips are:
                  * Read the instructions carefully, especially the location. I have messed up a couple of times by visiting an incorrect branch of a chain, when there are several very close together.
                  * Make sure you're wearing a watch so you can time your waiting length etc. accurately. RE are hot on this and your times need to be very accurate.
                  * Make some notes as soon as possible afterwards while it's still fresh in your mind, even if you don't complete the full report till later
                  * If you have any problems, contact RE as soon as possible. They are very helpful and will try and help if you have any queries or problems.

                  That's all I can think of! If you have any questions let me know, and good luck if you decide to delve into the world of Mystery Shopping!

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                    21.03.2010 11:45
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                    Lots of fun if you've got spare time.

                    I joined this company a few months ago as a way to make a little extra money after having my daughter. So far I've been very impressed.

                    It was very easy to register with them unlike other mystery shopping companies. All i had to do was provide the basic information about myself and agree to their terms and conditions and that was it. A point to note is that if you do sign up with these companies it is your responsibility to sort out your tax and national insurance payments.

                    As soon as you have registered and gone through the process of confirming your email address you are free to start searching for jobs. I find the website very easy to navigate. All you need to do is set up your preferences for how far you are willing to travel and what type of jobs you would like to do then every time you log on it will tell you how many jobs are available in your area. You can then click on the number of jobs and it will bring up a list of them in more detail.

                    There are lots of different types of jobs such as visiting pubs, shops and restaurants. All jobs usually involve making a small purchases which is reimbursed and many also give you a fee for going as well. When you first become a member you can only accept one job at a time and you are classed as being on a probationary status until they are happy that your work is of a good enough standard.

                    I have done a few jobs for this company and have no complaints so far. Before you carry out a job you have to read through the instructions carefully and you also get a questionnaire that needs filling in afterwards. It is all fairly simple as long as you follow the instructions carefully. Plus it can all be completed online inlcuding uploading your receipts so no need to write everything out by hand and post it off to them like I've had to do for other companies in the past.

                    They have some excellent jobs on there for some very well known companies and the work can be very enjoyable. They don't pay as well as other companies I am with but they do have quite high limits for reimbursement so if you like free food and drink then it is worth giving it a go.

                    It won't make you rich but it's fun and will get you a bit of spare change and a free night out occasionally if you're lucky.

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                      11.03.2010 17:51
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                      A place to find some mystery shopping jobs

                      I had always wondered what it would be like to be a mystery shopper and when working at a pub during my university days, I often wondered how good would it be t be a mystery shopper. During days when I wished i had more money, I would look at alternative ways to earn extra cash and my brother told me he was on Retaileyes as a mystery shopper. I had always wanted to be a mystery shopper.

                      What I didnt realise that I realise now is that being a mystery shopper is not a full time job and you do not go from place to place getting to eat food for free, buy things for free etc. It is a very casual job and you get a job only when there is one and you have to be quick to get it. Not only that but you basically dont really get paid and pretty much just mystery shop to get a free meal or a free product. Not as glamourous as I first expected.

                      Joining Retail Eyes was pretty easy, it asked for the basic details like name, address, email address that type of thing. Nothing too hard to answer. For the first few assignments you do, you are put on probabation, which is a good idea to ensure that they do not get unreliable mystery shoppers or ones that do not do a very good job. During this stage you are only permitted to have one active assignment at a time, which I totally agree with.

                      After this period you are able to take up more than one assignment, depend on the assignment in hand. I find that searching for possible assignments can be quite frustrating as either there do not seem to be any or it shows results that are a million miles away from your home, even if you do click on the search to be 5, 10 or even 15 miles away from home. This is what I find most frustrating about this company´s website. Not functioning properly is a major flaw.

                      The assignments that are usually available in my area anyway, tend to be pub jobs whereby you go and have a meal and a drink paid for and have to review it afterwards. When you accept an assignment, you are made to read the pre-assignment notes to ensure you understand the assignment and what fees will be paid for etc. This is also a good idea, as you will be unable to argue about what you did and did not understand.

                      Overall this is an OK site for mystery shopping, but there just arent enough variety of assignments or infact enough assignments on there. I always find the same ones popping up, which are usually to places, i wouldnt go to even if you paid me... ironic.

                      An ok way to make a tiny tiny bit of extra money and get some freebies.

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                  • Product Details

                    Retail Eyes' programs include: standard mystery shopping, competitor shopping, employee bonus programs, product placement auditing, merchandizing, online mystery shopping.