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Working for Sainsburys
Author Name: Hagrid
Advantages: People you work with, Some friendly customers
Disadvantages: Hours, breaks, customer complaints
I started working part-time for Sainsbury's whilst I was at college doing A Levels. I was given a part-time contract (12 hours per week) which suited me fine as the shifts didn't collide with college and still let me study and write essays most nights of the week. The training I recieved was brilliant. When you first start you have a two day induction which is usually 9-5 for two days. This is the most boring thing I have ever sat through and most of it was simple common sense. But I was getting payed for it so I sat in my chair and attempted to look interested.
I was put onto the fresh food department (fresh meat and fish/deli counters) and as such I recieved a lot of Health And Safety training, along with training that was specific to the department. After one close down shift with another employee I was chucked into the deep end. However I soon picked everything up and I am now fully trained and confident in all aspects in my department.
So the job was good, even if I was working nights on the weekend. The pay is competitive for the area. (£5.70 an hour for the first 6 months then £5.85 after) and most benefits such as holiday etc are very good.
The staff I work with are some of the best people I have met in years. I go out with most of them on a regular basis and enjoy working with all of them. However departments are very seperated. You stick with your own basically, so you can't really meet people from other departments unless you are on the shopfloor all the time.
There are only a few things I have to say that are bad about working for Sainsburys. The first is their extreme dedication to customer service. Now don't get me wrong, I am polite and friendly to all customers but this isn't good enough for Sainsburys. You are given a script to work from (this isn't a lie) and it goes like this.
Customer: Hello can you tell me where the pasta is?
Me: Hello sir/madam. The pasta is in aisle....34. Would you like me to show you?
Customer: Yes please
Me: If you would like to follow me please
Now you take them to the item.
Me: There you are sir/madam. Would you like help with anything else?
Customer: No thank you
Me: Ok, thank you very much. Have a nice day.
Now this doesn't sound hard does it. But it is when you have people observing you all the time. They do colleague observations at my store and people who do not follow this script are sent to the managers office. I even heard someone got a disciplinary for not saying exactly what they were told to say. It is just stupid. Sainsburys spend so much time on customer service that everytime you are asked something you spend about 4 mins talking to the customer when you should be doing something else.
The next thing is breaks. On a four hour shift you recieve no break what so ever which is a pain if your a smoker. On 5/6 hour shifts you get 15 minutes. On 7/8 hour shifts you get half an hour and on 9 hour shifts you get two 15 minute breaks and an hour unpaid lunch break.
The next thing is how repetitive the work is. As said before after a while you do chuck yourself into auto pilot. After long days 9-6 you just find yourself being so drained you cannot be bothered to do anything.
But overall the job is ok. I am now working basically full time hours and am finding it ok. The moneys ok, so are the people you work with. But with all corporations you do get abuse because your the first person people see. Normally its about the price of things. I understand that, most people who work at Sainsburys shop at Tesco's because we can't afford to shop at work even with 10% discount.
So basically if your thinking of working for them do it. It's not that bad a job but there are better ones to be had
Summary: An ok job if you need the money