Vodafone

I have had a contract with Vodafone for years and am a good customer with a high usage account so they generally do their best to give me what i want instore and over the phone. In general i find them very polite over the phone and instore it is always a welcoming atmosphere, always clean and tidy and the staff seem trained to a high standard and know what they are talking about. They have a range of phones on contract and pay as you go tariffs and the staff are helpful in finding a phone and tariff that suits you. Any customer service dealings i have had with Vodafone have been very good which is why i stay with them as in the past i ...

...Working for Vodafone... I've worked for Vodafone since 2005. I work in a retail store in a precinct as a Sales Advisor though I will be Senior Sales Advisor in a few weeks (if NVQs people get a move on). I originally started on 8 hours but am now on 30 hours plus overtime. Normally I do on average 38 hours per week. ...Getting the job... A lot of things have changed over the years including on how they recruit people. I saw the job advertised on the Customer Service board in the precinct. I handed in my CV to the manager, he phoned me to arrange an interview, went to the store to have the interview and then was phoned that I'd got ...

I've worked for Vodafone now for just over 7 years, 6 in the UK operating company and the last year or so for Vodafone Group. I've never really enjoyed working here, the pay is good as are the benefits, I'm a senior manager so get share options and a reasonable bonus. Once you've been here longer than 3 years you're pretty much share bound by options. Change is constant, some for good but lot's of it just for change sake. Employee relations have improved over the past few years and The Times Top 100 Employer award of 2 years ago was probably justified. There are too many 'civil service' types still in the organisation, old school management styles ...