First off great piece of kit / machine - make yourself coffee house style coffee's pretty much from your first attempt - just rememeber to buy nice coffee arabica beans are my fav.
Had this for a few months now and although difficult to find I'd give it a 8.5 out of 10
As with most purchasers you are normally bombarded with an array of Gaggia products but I have found that the dualit range is cheaper and better.
Best advice I can give for longevity is to use filtered water or bottled water to prevent limescale build up as you'll want coffee's from this machine forever !
The machine is very solid and feels like it will last and it makes everything form cappuccino to americano coffee. Just get yoyrself a decent stainless steal jug for you latte's as it keep the milk extremely hot and it doesn't stick.
Short name: Dualit 84009