This was the worst purchase I have ever made. Same complaint as the other customer, it was running about 100 times slower than it should have. I sent it back to Freecom and they returned it in the exact same condition!!! I then politely emailed them to ask why they didn't fix it and they didn't even have the courtesy to respond. Without a doubt the worst customer care I have ever seen. I strongly advise anyone contemplating buying any Freecom products to avoid these hucksters like the plague. The Iomega Iomega MiniMax Desktop Hard Drive I replaced it with is fantastic, wish I went with them from the beginning... I'm so aggrieved that I have launched a case with Trading Standards.