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I bought a pair of Hawshead Active zip off trousers. I have several pairs of walking trousers and never wore this particular pair. Last week I travelled to Bowness on Solway to walk the Hadrian's Wall Path with three friends. As we were camping each night, and carrying our kit in rucksacks, weight was critical and I kept my clothing to a minimum. I took two pairs of trousers, one being the Hawshead Active. Based on their advertising, and a perceived reputation for rugged outdoor wear, I assumed they would be ideal for the trip. The first morning I wore them the zip tag on one of the cargo pockets broke locking the zip. Whilst annoying I considered it to be unfortunate. Within an hour the second cargo pocket zip tag broke when used. As you will appreciate when you are walking over rough terrain it is important to be able to securely store things in your pockets, such as cash, telephone etc. I could now no longer do this. That afternoon the zip tag broke on the trouser fly locking it in the up position. This rendered the trousers useless and they were consigned to my rucksack or the rest of the walk being replaced by my, reliable, Rohans. I reported this to Hawkshead customer service who said return them if you have the reciept otherwise there was nothing they could, or would do. I will never buy Hawkshead again the quality is poor.
I enjoy shopping at the large Hawkshead store right in the middle of Hawkshead in Cumbria. I guess the best way to describe their clothes are practical and good for the out door life. They have a very impressive range of walking and out door shoes and clothes so are a great supplier of walking boots, fleeces, jackets etc.
Their clothes are in my opinion mid range in price but are also good quality. The items you buy there are likley to be ones that you will use for several years and get good wear out of rather than short term, seasonal fashion clothes.
They don't really go for any very exciting pieces. A bit of a pattern on some fleeces is about as daring as it gets but they do go for nice practical items that won't date.
Quite often at the Hawkshead location they will do end of season sales where you can pick up items at very reduced prices.
Hawkshead are a small family company which sell clothes and oddments for the 'outdoor' person. They have expanded to several stores all over the country, from their original base in Hawkshead. I would have to say that 75% of the clothes I have ordered from Hawkshead have been excellent quality but the other 25% leave a lot to be desired. I have probably ordered from the catalogue 4 ot 5 times and every time there has been a problem. The first time I ordered several T-shirts (excellent quality, still going 5 years later) and a jumper (appalling quality). Very few of the colours of the clothes actually matched the colours in the catalogue - in fact 'ink', what appeared to be a lovely indigo colour, turned out to be a badly faded grey. I sent the 'ink' T-shirt and the jumper back. Three weeks later Hawkshead claimed not to have received them. Then demanded I send them the originals of the proof of postage! Perhaps so they could claim that this hadn't arrived either... Anyway, I didn't, and eventually it was sorted out, two months after the order date. Three more orders on, several more dodgy colours, quality and another 'lost' parcel, I ordered again at the end of November last year. I got my two jumpers (very nice, exellent quality), some thermal socks (very cosy!) and an appalling rugby shirt that appeared to have had the colouring roughly printed onto the outside. So I sent it back the next day and ordered a shirt. Three weeks later I phoned up to find my shirt - 'it'll be with you in the next day or two' they said. Another three weeks later I emailed - 'tell us again what you wanted?' they said. So I emailed again. 'Oh sorry that's out of stock. We're not getting any more'. They've offered me a credit note. I have asked for a full refund, seeing as they didn't actually have what I ordered.... I'm still waiting for the reply. So - incr
edibly poor service and a bit hit and miss on the goods! I'm having my name taken off their mailing list. So far the slip on shoes have been great, the T-shirts are good and I had two good cotton jumpers this winter. But it's just too much hassle!!
As I sit here reading the Hawkshead summer 2002 catalogue I have been taken back. Back to a time pre internet and shopping channels on digital TV, a time of honest innocence, a time when shopping from home meant "the catalogue". Nostalgia is fantastic, I guess all of us who have reached a certain age say things like that, I was taken back to a time when the catalogue ruled. You leafed through several photos and selected a garment. You phoned up the next day during office hours and you ordered. You experienced the thrill of a parcel arriving with the post the next day. You experienced the pain of having to take the item back to the post office because it was the wrong size and finally the sense of achievement when the right sized goods arrived and you could wear it with pride. This was, of course a time when the Post Office was called the Post Office and they delivered first class goods the next day, and a time when credit card fraud was a thing of the future. Hawkshead is a clothing firm. They still rely on catalogue orders and supply a range of outdoor clothing that is middle of the range price and quality wise. The range of items is comprehensive yet conservative. The stock is all their own design but has heavy reliance on the style of "name" brand outdoor goods although the fashion is perhaps two or three years behind the trendy high street store. Their service is fantastic. There is never a quibble about returns and the turn around time for all their items is about a week at the most, Consignia may extend that time and you of course run the risk of your item never arriving but that is another opinion. It is the catalogue approach to their sales that I have enjoyed recently. How wonderful it has been to lie in the bath and make my selection. Try doing that with your desk top. It has been refreshing just looking at clothes without having to wade through links, Email forms, reset buttons, adverts for totally unrelated
things such as Amazon, and disclaimers. It has been a revelation that shopping browsing at home does not rely on downloading page wait times and the other vagaries that is the World Wide Web. It is total freedom to be able to make your purchase selection whilst sitting on the loo. I have realised today how life has become more, and not less, complicated with today's technology. After I have finished my selection I have a free gift too, a wonderful fire starter or bottom wiper. The old catalogue can be used in a few time honoured recycling ways. Hawkshead summer 2002 catalogue is one of a high quality. Good looking models photographed in the English outdoors are a taster for my summer to come. The catalogue has whet my appetite for a grey English summer and I cannot wait. The clothing is suitable for the man about the English outdoors who does not want to standout out too much. Discreet colours and labels are a feature. Low tech garments that are made well are Hawkshead's trade mark. This is not a bad thing. Costs are kept low by the low overheads the company has, for example timberland style boots for walking in are £27 a pair and Alpine fleeces, in the style of Quicksilver or Ocean Pacific, are a bargain at £20 each. As with all catalogue clothing companies, I get a little distressed when I come across jeans with elasticised waists even if they have side pockets on the trouser leg but £20 is cheap enough for them so I will not complain too much. Hawkshead offer a choice of payment options, including a Hawkshead account card which allows you to claim a further £10 off your next purchase, and , sadly, they have a web site that you can order from. (www.hawkshead.com will see you right.) Delivery charge is £2.95. they also do have a few stores on the high street and the list of these stores is available on the catalogue. Let me tell you what I have ordered last week. A pair of waterfall webbing sandals in black for the summe
r, at a reasonable £22 and they fit well. It has been too cold to wear them, but there you go, so much for the spring. For those of you who have had there appetite whetted for this simple pleasure you can order a catalogue your self from the web site or by dialling 0870 5993344. Trust me, if you are in the market for nondescript clothing and a selection that can be perused in your most personal times, get a Hawkshead catalogue. It makes a great fire starter if nothing else.
Hawkshead are a mail order catalogue who have just recently started taking internet orders too. Hawkshead sells clothes of an outdoor nature, trainers right the way through to smart working shoes, and they also have nightwear. The Internet site is very easy to use, I have used the company and had to return a coat due to a faulty zip, they sent a return slip to cover the postage and credited my Credit card very quickly. The mail order catalogue is set out in a very casual and visually pleasing way, with lots of special offers for multi buys. You normally get a catalogue sent to you every season, with their latest designs, including old favourites. Hawkshead belongs to the Zoom Group, so you can earn Zoom points on purchases, if you are a member of Zoom. You can also spend your Sainsbury’s Reward Vouchers at Hawkshead. Website: www.hawkshead.com Address: Hawkshead, Main Street, Hawkshead Village, The Lake District. LA22 0SW Telephone: 0870 543 4000
I bought a pair of Hawkshead walking boots while on holiday, from their store in, wait for it, Hawkshead! I loved them; they were comfortable right from the start…no nasty blisters for me. I loved them so much that I wore them almost continually for the two weeks we were away. Most of this time was spent rambling in the countryside, and the boots were excellent! When I returned home, I didn’t wear the boots for a while…but when my husband suggested a walk one Sunday I eagerly grabbed my ‘walking boots’, glad of an excuse to wear them again. We parked the car, got out and headed for the start of our walk…a strange squelching noise accompanying us! I couldn’t quite work out what this noise was, but it seemed to be associated with my right boot! An inspection of the boot could not find the cause, and once we were ‘off-road’ all was quiet again! I didn’t think much more about the noise my boots made, until the other day when I was walking along my local high street…and yes, there was that sound…squelch, squelch…I looked down in surprise, and yes, I was right, I wasn’t wearing my boots…but a girl walking in front of me was wearing an identical pair! I’m not sure if both the anonymous girl and I were just unlucky with our boots, perhaps they came from a ‘dodgy’ batch (although I live over 200 miles from Hawkshead). My husband bought a pair at the same time as me and his are extremely quiet. Despite the noise I still love my boots…they’re the most comfortable I have ever had…but maybe one of Hawkshead’s free gifts could be a free pair of earplugs or even a can of WD-40 with every pair of boots!
The Hawkshead Company, based in the Lake District (unsurprisingly in the village of Hawkshead..) are suppliers of casual and outdoors clothing, which may be bought in their small chain of stores, online or via their mail order catalogue. Their company image is that of a small UK firm made good, and describe themselves on their site as being a "widely trusted" supplier of quality clothing at affordable prices. This image seemed to be confidently endorsed by the customers who gave me their personal recommendations, the reason why I first used them (this was before I discovered the joys of dooyoo, you understand). THE PRODUCTS Hawkshead sell a wide range of outdoors clothes, such as walking boots, waterproofs, gore-tex coats, jumpers and t-shirts for men, women and children, and from what I have seen of it, I think their claim of being good quality stands up. The "affordable" label is of course more difficult to assess, as it depends on how much money you have and what you are prepared to pay, but I think a fair description is that it falls into the middle ground on prices for most items, and you get what you pay for in the end. However, they quite often have some good sale prices (usually advertised online as well as in store)and special offers when you can pick up a good bargain, and these are certainly worth looking out for. THE STORES There are 40 Hawkshead stores nationwide, carrying a selection of products. You can find your nearest one (if you still want to after reading this of course!) by using the online store locator at: http://www.hawkshead.com/promostores/hawkshead/index.html?make_live=yes&promo= 0 MY EXPERIENCE When in college a couple of years ago, I came across a Hawkshead catalogue in a newspaper I was reading, and noticed a special offer they were running - a set of walking boots and boot socks for only £19. After hearing the above-mentioned good recommendations (and being a student,
I needed to be careful with money) I decided to send off for a pair, as it seemed excellent value for money. Oh dear. It turned out to be a really bad decision! The company cashed my cheque as soon as they received it, after which I just sat and waited, and watched the college parcel lists for my name to appear (I was living in halls of residence at the time, which doesn't make receiving parcels very easy). A couple of weeks passed, and nothing came. I waited a bit longer, but still nothing came. I sent a letter to the company's customer services people and asked what the problem was, but I never got a reply to it - ditto to the second letter sent about a fortnight later, and still no boots. If it is one thing that bugs me more than a company that fails to deliver, its one that cannot be bothered to answer customer queries - I enclosed my email and phone number as well as my address, so there was really no excuse for this. In my third letter to the company, I dropped the polite enquiring tone asking what had happened to my order, and sent a complaint asking to cancel my order and for a refund as I had had enough of waiting. It worked and I was eventually honoured enough to get a phone call from the company - not apologising, you understand, just stating that there had been a lot of people taking up the offer and supplies had run out. So, when they took my money they knew full well that they couldn't fulfil the order for at least 2 months! I pointed this out to the man on the phone and he promised me a full refund, which like everything else took ages to get sorted out. Unfortunately, it doesn't end there. The following term, Hawkshead sent a package to me at college with (you guessed it!!!!!) a set of walking boots. Without socks, in the wrong size and full price I might add. Don't get me wrong, they were good quality boots and for the offer price they would have been wonderful value, but I was sick of it a
ll by then, they didn't fit and I thought asking full price was a bit of cheek. I think you can probably imagine how I felt by now, especially when I had to pay a further £5 to send the damn things back again, enclosing a note pointing out that my order had been cancelled! THE MORAL OF THE STORY Firstly if you are going to buy Hawkshead products, I think the stores are probably a better bet, as I don't think I could ever recommend the mail order service after the mess I had with them. The web site has improved a lot since I last looked, and there are clearly marked customer service contacts (which I had a lot of trouble finding when my order went wrong) - definitely a good improvement there. The new section contains order tracking information, as well as sizing guides and help using the website. And finally... Hawkshead actually went and opened a shop within walking distance of my halls not long after I placed my order with them. How's that for adding insult to injury!
Hawshead, who originate in the Lake district, pride themselves on old fashioned values, good customer service, qulaity goods and the like. Bear this in mind as I unfold my sorry tale.... I've had several very good shirts from Hawkshead, which are wearing well and were a good buy. They are cotton, they wash and iron ok, they haven't gon einto holes. These things are good. I have also had sandlas, which is another story. I wanted a pair of sandals hardy enough to walk in, so I went to Hawkshead - who sell sandals suitable for wearing on long walks, rather than the usual fashion stuff. The sandals cost about twenty four pounds, which i thought was a great price. They uppers were leather, the bottom man made. On getting the pair home, I noticed that there was some stitching missing on one shoe - causing a hole that was inconveninet and not in keeping with the quality I had been led to expect. I took them back the following weekend and exchanged them for another pair. The bloke in the shop was helpful and appologetic. I felt the customer service was up to scratch. Pair of sandals number two lasted for several weeks before cracks appeared across the bottoms of the soles - cracks that went right through the soles in very little time and rendered the things unwearable. Quite irrate, I took the pair back. I didn't demand a refund at this point because I really needed a pair of sandals suitable for walking in - I walk a lot, and there was no where else selling anyting suitable. Pair of sandals number three lasted a season, and then cracks started appearing in the soles. They are now also cracked through to the elather and unwearable, but I have worn them enough that I can't take them back. The dye came out of the leather as well, which I didn't much like. I will leave you to draw your own conclusions about the quality of this footwear. Their sales people were very good, but I had to make sever
al trips to exchange goods and suffered significant inconvenience. I will not be buying from them again.
Hawkshead are a chain of stores originating from the Lake District that don't just cater for lovers of the great outdoors. Yes, true, their range includes waterproof garments, hiking boots and such-like, but they also sell a great range of casual separates that wear and wash extremely well. Their sizes I have found to be on the generous side and they do different lengths which is a godsend if you are taller than average and find it difficult to get a decent fitting pair of trousers! Their prices are competitive and they have regular sales at the end of each season. I have subscribed to their internet site mailing list and they send you a mail listing all the items that have been reduced. It is easy to order through their website and you can see what you are getting. Delivery is prompt and it is easy to return goods if you are unsatisfied.
So you’ve seen the Hawkshead catalogues, and you think ‘nothing special’ well that may be a misjudgement. The catalogues really don’t do the shop justice and for a true idea of the product you have to go to one of the shops, usually find with Burton’s menswear. It’s not as fashionable as Burton’s and Next but specialises in trendy outdoorwear, like walking boots and fleeces. Ordinarily the prices are quite expensive but as mentioned in a previous opinion there are usually deals that give you money off other things. There are plenty of bargains to be found. Also the shop that I have visited are nice and cool and well laid out making shopping nice and easy. Overall I’m impressed but I would have to say that Hawkshead is more for the middle-aged person, but there are plenty of outdoor bargains. I’ve never had any bad experiences so I give it a big thumbs up.
I have had several Hawkshead catalogues drop on my doormat but never really done much about it. However when I recently needed some walking boots I first tried to order online but I found that they would take 10 days this way. I'm an impulsive buyer - I want it and I want it now (to quote Angelica from the Rugrats)! So I decded to trek along to the Hawkshead store which I have in a neighbouring town. On selecting my boots I noticed a sign which said that it was buy any boots, shoes or sandals and get another pair 1/2 price. Great! The very helpful shop assistant asked me if I wanted anything else. I also wanted a fleece. 'Ah!' she said, spend over £25 and get any fleece for £10. Great! I selected a pair of trousers priced at £29 but when she rang them through on the till they came out on offer at £19. Great! As I had also bought items for my husband (and Father's day was approaching), I was entitled to 'Grandma's Remedy'(stuff to stop smelly feet) free (normally £5). Great! As all the items were put through the till, the assistant then offered me a choice of sunglasses. 'What are these for?', I asked. Spend over £30 and get a free pair of sunglasses. Great! I came out with a lot more than I bargained for but, for a change, it really was a bargain!