I work in the city of London and Rakehell was recommended to me by a colleague after I complimented him on the suit he was wearing.
Initially I spoke to them on the phone, and asked (a lot) of questions, which were answered in a knowledgable way and I was immediately impressed by the lack of hard sell (unlike some other companys in the industry).
Unfortunately they dont have a shop, as they are one of the so called 'travelling tailors'. Im the sort of bloke that likes to wander round a store in my own time having a look at whats on offer, so initially i was a bit put off by this. They explained to me that they come to a place convenient for the customer, which for me was my office but could have been at home if i prefered. They bring all of the fabric samples (1000s of them!) and after the measuring is out of the way you look at pictures and discuss the design of your suit. I thought that part would be a bit daunting as im not too clued up about fashion design, but it was actually a lot of fun.
Anyway, six weeks later I got my suit and I was very impressed with the fit and the look of it. I cant afford another suit for a while, but im thinking of getting a shirt made by them soon and would recommend that anyone buying a suit should give them a call.