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I ordered 2 items and had been informed that one was out of stock. I asked them to be sure to adjust the shipping cost as there's an over £20 difference between shipping one and two items.
Since then I get no reply from them. And shortly after I get their standard "items have been shipped" template email. But no reply to my repeated mails.
When I received my parcel there was one item, and just as I was afraid of, they had charged me the old shipping fees which means I had paid double for shipping just one item.
I emailed to several tedbaker.com addresses - no reply.
I posted on their Facebook and Instagram accounts and got only patronizing responses that either asked me to email them (that's a slap in the face), or told me they'll get back to me shortly which they did not do until I had to make another public post on their FB page.
It's been almost a week since the fiasco started. Their FB people said they were notified by their customer service "team" that a refund is in process. Yet to date NO ONE has bothered to reply to any of my emails (there have been lots by now!). And I still have no official confirmation regarding the refund.
How disrespectful of their customers! It seems they only patronize us with a response when they have no choice when we take it to a public forum like FB/Instagram. But when it comes to really serving customers they totally mistreat us by not even honoring us with a decent email reply or acknowledgment. And to top it off the contact form on their website does not work - I wasn't able to select a subject as there were no options, and hence the webform would not send my message through.
I'd been a regular ted baker customer and I'm so gutted and disgusted by their customer service that I will never buy any ted baker ever again after this.
I've been wearing Ted Baker for years and all the only things I have to say about Ted Baker are positive! Over the years I have bought clothing, bags, accessories and swimsuits, all of Brilliant quality.
In store you get a feel of good quality and class, its a really nice atmosphere and the shop assistants are obviously well trained and happy to help, although I did encounter one rather rude shop assistant in the Ted Baker concession in Selfridges. The shop never feels over packed with clothes and all items are spread out nicely. I think that is a good thing, as I hate it when I walk into a shop and don't know where to start or where to look. I cannot go into 'Forever 21' because there is simply too much clothing and it is presented horribly.
My most recent purchase was a 3/4 sleeve shift dress with a peter pan collar and floral print. I absolutely love this dress and it's one of my favourite pieces of clothing. It is rather smart and I prefer not to wear it too much as I can be quite clumsy and I'm afraid to ruin it, but it is so lovely and I've received so many compliments when wearing it. I was a little disappointed when I found out that it was actually made of polyester and not viscose or silk like I had thought, but I realise they use a screen printing process to make the garments, and the polyester does not take away from the look of the dress.
I like how the clothing does not have the brand name completely plastered all over it, like Jack Wills, Gap and Hollister, and it doesn't need it. If you know the brand and shop there often you recognise the products and I'm always excited when a new range comes out. There is a good range for both men and women, and the children's clothing is just adorable.
All of the garments and accessories I have bought from Ted Baker have been brilliant quality, nothing has ever had to be taken back, and I've always had a pleasant experience shopping there. A brilliant British brand!
I totally agree with everybody else's negative reviews on returns, you shouldn't have to wait for a month before you get a refund, how would they like it if they had to wait a month before we paid them for goods? If you're thinking of buying online with this company.....DON'T, not unless you can guarantee the clothes will fit and they're not faulty.
Website overcharged me on taxes, called customer service several times and they refused acknowledge or fix their mistake. Customer service sent me several emails with improper grammar and demonstrated clear incompetence when it comes to looking up orders and tax information. Apparently they believe that their computers are free from errors and are above state law.
DO NOT BUY FROM TED BAKER!! THEY DO NOT DO REFUNDS EVEN IF THE ITEM WAS BOUGHT AS A GIFT. CUSTOMER SERVICE IS SHOCKING AND THEY DO NOT INFORM YOU OF THEIR POLICY! I asked the cashier if i could return as it was a gift for someone, she replied yes as long as they have the receipt. No mention of only getting a credit note back.There was also no sign up as the till either stating of this policyIt was only until i got home did i realise as it was printed on the receipt!DISGUSTING!!
I'm writing this as a warning to others, Ted Baker do not offer refunds in their stores. To add to this, it is not practice for the cashiers to inform you of their refund policy (there isn't one). It's in fact your job as the customer to spot the tiny little notice that illustrates their refund policy, which is exchange or store credit. It's ironic that a label, which considers itself high end is in fact desperate to hold onto their customers money. I'd strongly advise against shopping at Ted Baker. Go to John Lewis or House of Fraser.
Ted Baker shirts - they last for ever. I bin them before they wear outTed Baker Jumpers - lovely wool - look good although bubble in first year.Suits - rubbish and avoid. I bought two suits in last 18 months. The first - only lightly worn has developed white lines along front creases that cannot be cleaned out. The second - managed to return to good old John lewis due to a fault that developed within second month of wear.Suits look good when new. crease awfully and really do not wear well. Not worth the money - sorry Ted.
Not a comment on their shoe's I'll leave that to my wife, rather a comment on buying online from Ted Baker and their customer services. Up to the point of making payment all was well, entered the card details and clicked the button; everything stopped... after a few minutes an error message popped up asking me to call customer services with error code 5001 or click 'retry'. As it was out of customer services hours I clicked 'retry'... absolutely nothing happened apart from 'waiting for tedbaker.com', started to click a few buttons .. their web site had died; eternally waiting for something, anything, to happen. I had no idea whether the order had been placed my card charged (multiple times) or whether Ted Baker had just died. I went to bed.
In the morning, at 9am, I called customer services and was told that all operators were busy and to call back .. disconnected. Is there anything else more annoying than to go through a menu system just to be disconnected because they don't employ enough staff to take your call and have no queueing system. After 20 minutes of calling I gave up and sent them a message from their web site. To their credit they did call me back within 2 hours and advised me that the order had been placed, the payment was ok and that they had upgraded the delivery as requested.
After all of this I really do hope the shoes arrive tomorrow morning and that they are ok and worth the, rather expensive, price tag.
I came across Ted Baker a couple of months ago in Portsmouth whilst looking at the uni, and since there was a sale on in the shop, I had nothing to lose by having a look, and I was really plesantly surprised by the quality of the material, and as an art student, I was impressed by the use of colour in some of the designs.
It is an expensive shop, and the dresses and such were out of my budget, even in sale time, but I did treat myself to a couple of t-shirts that I have worn constantly and they still look like new. Sometimes t-shirts can get thin really quickly but these are holding their own which makes me think you do get what you pay for in these shops.
Customer service is very important to me when I go shopping, and I must say that the staff there were all pretty attentive. One girl ran backwards and forwards getting different sizes as I figured out what size I would be in their shop (ted sizes are 1/2/3/4/5). Which I appreciated because a lot of busy high street shops just can't do that. But this felt more like a boutique and the staff had time for you.
I would seriously consider buying from this shop if I got invited to a wedding or formal event and needed a stunning dress. I did try on one even though I couldn't afford it and it fitted so well. Dresses were probably £100 - 150, so not bad if the material is good quality and lasts. Also when I'm earning and potentially have more spare cash, this shop would be first on my list. I'm only slightly hesitant for now because for a non earner, £100 is a lot of money.
Well said Susan Web!!! The rest of these posts are either auto generated by Ted baker or written by those who have been paid by Ted Baker. What a load of rubbish. I have just tried to get a refund in Ted Baker for a Christmas present which is unsuitable. I never shop in there as nothing fits and yet when I try and get a refund (because I will never find anything to exchange the item for) I am turned away point blank. Do Ted Baker generate such little revenue that they have to cling on to their customers hard earned cash? They could learn a lot from proper shops like M&S and John Lewis when it comes to customer satisfaction. I shall NEVER be parting with any cash with Ted Baker again!!!
Hi, I have just had a nightmare on the ted baker.com site and wanted to warn others of the hassle I have experienced, as you really don't want to go through it believe me. I ordered a bag that was decribed as patent leather and when it arrived it was a tacky plasic bag - very cheap looking. I had a nightmare trying to contact ted baker to register my complaint, you have to leave a message, however they never get back to you. Finally I got through to someone (after calling several times) and they want me to send it back (which will cost me more money) so that I can get a refund. Unbelieveable. The customer service team have been very unhelpful and not willing to assist me with the situation at all, no good will gestures either. So beware shoppers.
In ted baker, you will get a brilliant range of quality clothing, with greating fitting. From womens dresses, skirts to mens socks and shirts, Ted Baker supplies nearly every type of clothing and accessory, and I definately 'Trust in Ted'.
Ted Baker is a relative high class range of clothing, with matching high prices with mens shirts, for example, ranging from £40-£100, and womens skirts at about £80, but this is more than compensated for (in my opinion) by the quality and life of the products. The Ted Baker sale is definately worth waiting for, with the biggest knock downs coming in the summer and christmas sales, but such is its appeal that the most popular sizes disappearing very quickly.
Ted Baker has a very original range, from quite funky and outrageous to sophisticated and chic designs, which will look good on most people.
One thing to note is that they have a slightly different sizing system (well the first time I have come across it!), whereby they number the clothes 1-6, with 6 being the largest mens size and 1 being the smallest womens.
The service provided whilst in a Ted Baker store is also of the highest standard, with the staff always very courteous and polite.
If you do find yourself in desperate need of treating yourself, then Ted Baker is worth looking out for!
I absolutely adore Ted Baker clothing. There are very few men's clothing brands that actually make nice shirts for every occasion. If you are going for a night out and want a shirt then Ted Baker is your best bit.
The clothes are quite expensive but they are top quality and really do last well.
There are many places where you can find Ted Baker, the brand has many shops all over England but Ted Baker clothes are sold in most Debenhams, House of Fraser's and in Selfridges.
Not only do Ted Baker sell some of the nicest men's shirts on the market, their jeans are also top quality and their shorts which can be identified by the little orange lobster on them, are first class.
If you want to look stylish or want to get a girl in a club then I recommend Ted Baker clothes, what you wear really does matter. I have been complimented on my clothes many times before.
The website tedbaker.co.uk sell some of the clothes but they do not have a big selection. If you are searching for Ted Baker online then try somewhere like Asos.com (where I got my Ted Baker Shorts from).
If you are looking for cheap Ted Baker then there are lots of people on Ebay who sell Ted Baker shirts that they have only worn once or twice and come 'like new' for a quarter of the retail price.
If you like Ted Baker you'll also like Original Penguin (also known as Penguin Munsingwear), Fred Perry and Guide London.
Ted Baker's clothes line was launched in 1988 and has just reached its 20th birthday, making it a good few years younger than me! Very much a high street brand, it tends to be more expensive than stores like Topshop or Oasis, pricing itself more alongside places like Coast, French Connection, or Karen Millen. A few years ago, a Ted Baker store was a rare thing, but more and more I am seeing them pop up all over the place. However, they also have concessions in department stores like House of Fraser if you're not lucky enough to have a store near you.
I love the feel when you walk into a Ted Baker store - it's nice and modern with polished wooden floors and everything is always laid out thoughtfully with nothing feeling cluttered or messy. In every store I've been into, the men's section is downstairs and the women's is situated upstairs - a technique most stores seem to operate, presumably the thinking is that men are such lazy shoppers they won't make the effort to head up a flight of stairs! The clothes tend to be organised by style and each rack will tend to have a selection of items which would go together well - maybe a patterned top with a well matched pair of trousers or skirt.
The clothes are very well designed and well made, using classic styles that don't tend to age as the seasons pass. It's for this reason that I shop in Ted Baker - although the clothes are expensive, every item of clothing I have bought I am still wearing years later (some are over 5 years old) and the quality means that the clothes really last. While anything I buy from Topshop or Oasis will inevitably acquire loose threads after about a year and damage to the shape or the fabric quality from being washed, I've not found this with any Ted Baker item - the worst that's happened is a button come off which is easily rectified! They don't tend to follow catwalk trends too religiously, maybe incorporating a few frills, but nothing too outrageous that will make the clothes date. They use a nice range of colours, but tend to use mainly neutral tones which will work with each other, although I do own a couple of fabulous turquoise tops. I have some great casual clothes from Ted Baker, such as a grey and white striped hoody which is my weekend uniform, but where I think they really excel is their workwear. They do fantastic shirts and blouses and skirts that can be dressed up or down and are suitable for the office or for smarter wear at the weekend. For a sleeveless shirt you can expect to pay around £60, with tailored shirts coming in at upwards of £70. They also do a great selection of summer dresses which would be suitable for weddings or special occasions, and for a dress you are looking at around £110. I also love their shoes, and in fact just recently bought a fantastic pair of red patent shoes for £75, which I absolutely love and are such a classic style.
I like their men's range too, and have picked out my boyfriend quite a few shirts, jumpers, and t-shirts in the past. However, I feel the men's range is quite pricey for what it is - I think the quality of the women's clothes is far superior to that you would find in somewhere like Oasis, but for the men's I tend to think that if you hunted around you could find similar items for a far cheaper price.
The best time to shop in Ted Baker is in the sale which I think makes the items very good value when you consider how long they last. My most recent sale item was a long grey cardigan which was £95 at full price, reduced to £55 and which has seen lots of use through the winter as its warm, smart and goes with nearly anything. Other sale items have included a fabulous navy silk-look skirt (originally £80, reduced to £45), which I wear to work at least once a week and has also become a key item in my outfits for auditions.
Sizing in Ted Baker follows the strange sizing system that Karen Millen also uses - 0 (equivalent to a UK 6), 1 (equivalent to a UK8), 2 (a UK 10), 3 (a UK 12), 4 (a UK 14), and 5 (UK 16). I find the sizing generally quite generous for tops - I fall somewhere between a 12 and a 14, and I find that their size 3 fits me perfectly and is pretty consistent. For trousers I am a definite 14 and find their size 4 a good fit. The only thing I'd complain about with trousers is that there is no option for the leg length and as someone who only reaches 5ft4, I find I need to have their trousers taken up.
The staff in Ted Baker are normally pretty helpful, although I find are sometimes a bit over keen with greeting you and offering you help. Maybe this is a pet hate of mine, but I like to just browse quietly without being interrupted and if I need help I'll ask! Whenever I've had a question though, the staff have been very helpful and friendly.
The changing rooms at Ted Baker are always lovely - I've never had to wait for a room to become available, and the rooms are lovely and spacious, with nice flattering mirrors.
The only problem I've had with Ted Baker is that with one top I bought the security tag was left on, but somehow didn't set off the alarm, so I ended up having to return it the next day to have it removed which was a bit inconvenient. The staff were quick to deal with it though and very apologetic - these things happen everywhere and it's a pretty minor complaint to me!
I love Ted Baker clothes - although they are undoubtedly expensive, it says a lot that even in a recession, they are one of the few companies who seem to be increasing their sales, which is a real statement of their classic styles and quality.
Thought I would give a review of Ted Baker from a man's perspective given that the existing reviews are probably more relevant to women given that they are written by women!
Ted Baker for men is seen as a high-end clothing label and this is often reflected in the price. Ted operates out of its own dedicated stores and is also available in larger stores such as House of Fraser, where there is often a surprisingly large choice of clothing. Clothes can also be bought on the internet. Ted produces a range of garments from t-shirts to shirts and from suits to shoes. Belts, underwear, jeans and jumpers are also widely available.
The quality of clothing is first class but really ought to be considering the prices charged. eg. £30ish for a t-shirt, £50 for a shirt. The brand itself produces an image of class and style without being too prententious. Ted's clothes have an air of sophistication about them and are viewed as pretty fashionable I would have thought. The clothes are mainly smart or leisure wear: Ted does not do sportswear.
Ted's t-shirts are either fairly plain in a block colour with the words Ted Baker (sometimes London afterwards) or pretty complex with a floral pattern or something similar giving a more interesting look. The jumpers are also either plain or striped and some can even be turned inside out and worn called Ted 'Reversibles' I believe. The shirts are also either plain or striped and can come in some pretty bright colours! Yet again though, they look very nice and are well worth the money.
My own experience of Ted Baker constitutes a few t-shirts and a couple of shirts which have all held up nicely and of good quality. I tend to get the t-shirts in the smallest size - 2 - but with the exception of one of my t-shirts, this still isn't quite small enough and rather than giving a 'like a glove' fit, are probably more akin to a 'small' medium.
A couple of my mates have Ted Baker suits and shoes and these I always think look very sharp, kind of 'city slicker' especially if they fit well. Overall, although not my favourite brand of clothing, Ted Baker is a home banker - you can always rely on it and I no of no-one who dislikes their gear.
The Ted Baker label was founded in 1987 and the first store opened in Glasgow the following year. Currently the label has stores throughout the UK as well as outlets opening in Hong Kong, Singapore, Jakarta, and Dubai to name a few. The label now include menswear, womenwear, childrenswear and accessories.