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5 Reviews
  • Reliability
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    5 Reviews
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      21.07.2009 11:40

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      I bought this printer 2 days ago. I connected it at home to an ADSL modem/ router with ethernet cable. I installed with the CD to both my 2 desktop computers (with the easy default automatic installation, not for advanced users, it took about 10 minutes). Both see the machine normally. I can print from both PCs double-sided pages, scan easily (using the VuePrint 8.0 cheap old program from www.hamrick.com, I use it from 2001) using the WIA interface (not HP's utility), I used it as a photocopier, I didn't tried the FAX. Everything seems OK. George, Athens, Greece.

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      13.07.2009 19:47

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      Don't buy this problem machine. It's all trouble and there isn't any help from HP. This is the second time I bought a HP all in one and the second time it is not working like in should. I never buy one again. Wireless??? have to reinstal the printer everytime I want to use it. Scanner?? None of my 8 computers can find the scanner.

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      15.05.2009 11:35

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      do not buy this

      This machine has been a real let down. I brought it for it facility to be able to scan to network folders. When I got the machine a tried to set it up I could not find anywhere to configure this so I asked for help on the hp forums only to be told that it does not have this feature and has been misdescribed. I then spent 3 weeks going backwards and forwardeds between hp and the shop that I brought it from with the retailer refusing to give me a refund unless I could get hp send me a specific form admitting fault for the product being misdescribed.
      I am now trying to claim my money back from the retailer however it seems that I will not suceed with this and I and going to have to sell the machine on ebay for loss of about £100 .

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      08.04.2009 15:19

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      I would advise against buying this machine.

      i would generally agree with the first reviewer - this J6410 is a very poor machine, largely because the drivers and software appear to be extremely unreliable. the machine almost never does the required action twice. the wifi function is particularly unreliable. i managed to get wifi scanning to work, but again, it was unreliable.
      over the last thirty years i have owned many hp machines. in the last twenty years almost all of them suffer from poor software - unreliability being the constant problem.
      i am about to phone the place i bought the j6410 from (pcw) and more than likely waste half a day taking it back and trying to find something else.

      hp was undoubtedly once a fine company with legendary company loyalty ('the hp way' was something that other companies envied), but i shall try very hard to buy no more hp products in future. it seems i am not alone in my poor view of hp, and whilst one can find support for almost any opinion on the web, i think that negative views of hp products (at least consumer devices) are to be taken seriously.

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      17.12.2008 19:10
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      Don't buy this!

      Do not buy this product.
      Why not? It does not function correctly with Windows Vista. It may be that you are thinking, "well that's probably a problem with Windows Vista". Yes and no. HP simply won't update the drivers to function correctly with Vista.
      Secondly, its advertised as wireless. It only prints wirelessly. If you want to scan and fax wirelessly, then you need a wireless print server costing over £200. This is not mentioned anywhere in the description and is very misleading.
      What else? The drivers are poor. HP are notorious for having bad drivers but this is a joke. They simply do not function correctly. For example, a scan of a page of text at the lowest resolution results in a PDF file of 20mb!! Not something you can send via email.
      There are much better printers with the same "advertised" functionality out there - such as Lexmark - that I would go for before even considering this printer. I have sent mine back to the retailer and am trying to get a refund.

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    • Product Details

      The HP Officejet J6410 all-in-one printer, fax, scanner, copier is designed for small business/home office users who want to fast, wireless two-sided printing, a low cost per page and a selection of professional fax, scan and copy tools.

      Add this highly versatile all-in-one to your wireless or Ethernet network and see how much more you can get done with your day. Save paper and money with automatic two-sided printing - easy to use with no settings to change. Copy, scan or fax multi page documents easily and reliably using the 35-page Automatic Document Feeder, leaving you free to do something more productive. Load up the 250-sheet paper tray and leave large print or copy jobs running without worrying about running out.