“ Protx provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. the largest independent Payment Service Provider in the UK. „
Absolute rubbish as Sage are not capable of either writing reliable software, of building a roll back system or of testing their code before go live! Sagepay is down usually at least once a month. Do NOT USE!
Protx was an excellent payment gateway, fast and reliable. Alas, since Sagepay took over and made 'improvements' the entire system is unreliable - some days it works and some days, it doesn't.
Rarely does a day go by when a system failure notice is not in place. My customers are less than happy with the service they are receiving from my online shop. So what do I do?
Sagepay will realise that most of their customers will be reluctant to move to another payment gateway because of the web site developers costs, and they are relying on this to retain their customer base.
I advise you that if you are looking for a reliable payment gateway, then avoid Sagepay at all costs as reliable they are not. Sagepay take hours, sometimes days to fix the system failures and no one at Sagepay seems to care.
A case where progress was certainly NOT an improvement.
When having an e-commerce site built, all options have to be considered including one of the main solutions, your payment gateway. Are you going to process payment in-house using a credit card machine or alternatively are you going to let a third party process all your payment to make sure that you receive the funds prior to orders coming through to yourselves.
Protx is a division of Sage and more than likely if you have ever worked in an office environment then more than likely you have come across Sage as the accountancy package that many organisations use these days.
Being formed in 2001, the hardest part Protx had to undergo was the approval from all banks to act as a third party payment processor, however over the years they have become one of the leading third party payment gateways and have approval from all of the high street banks to process payments.
Within my organisation I set up Protx when I first started as the way my company were operating, they were receiving orders and were putting manual payments through a credit card machine which basically took up man hours and was not a productive way to things.
There are many solutions that Protx have to offer depending on how your sites are built, where they are hosted and what kind of reports you want it to produce. The main pacage has got to be whats called VSP Form, which is normally used when websites are hosted on a third party server and is the most popular solution that Protx has to offer. With the VSP form, it is very easily integrated to all different types of shopping carts and the best feature has got to be security. It is very secure, unlike a lot of solutions that are available these days. The good thing about Protx is it only costs you a reletively small monthly fee and there are no fees for each transaction that goes through.
When an order is placed, Protx sent you notification that they have received a payment and whether it has been successful or not. It gives details of the client, details of what they have ordered and how much the transaction was worth and also whether the CV2 value (last three security digits), house number and postcode match with the card and cardholder.
One bad thing about Protx is they seem to let anything go through and although they have an admin system where you are able to look at whether the transactions is a high or low risk, this information doesn't not show up straight away and befoe you know it you may have released an order than has been put through fraudulenty. You have to be careful if the data doesn't match and make an executive decision as to whether you think the transaction is okay or whether it may be fraudulent.
When fraudulent orders do come through and they do, people target various industrys, if you contact Protx, they don't want to know. If you process an order that is not legitimate it will result in you loosing stock as the money is always clawed back.
You have the oppotunity the refund people on line, its all password protected and only one person has a password and is able to refund transactions depending on what level of administraion you have depends on what features you are able to use.
Overall, its a good solution to process your payments, however just be careful that you don't let any bad ones through.