Last year sometime my girlfriend and myself decided to buy what was known as a "Funky Sofa" from DFS. Now this wasn't the cheapest of sofas as we bought a 2 seater and 3 seater. It came to around £1100 which for the money we were earning was quite a lot. We decided to go for a 6 months intrest free credit and then start paying after that. DFS took all our payment details, we filled out the relevant forms and went home eagerly anticipating the arrival of out sofas. Our sofa's came within around 2 weeks as they had to be specially made and were absolutly superb. 6 months past by and we realised it was time for the payment to begin coming out of our account. Nothing happened. 2 months later (we had forgotton all about it) we had a letter from First Tricity Finance (who we had the direct debit with) saying we hadn't payed any money yet. I called First Tricity up on the phone and I tried to explain that we had set up a direct debit through DFS and they should have passed our details on. Obviously something had gone wrong down the line somewhere. I was asked to pay 2 months pay for the sofa and another £24 for their inconveniance.... What ! I thought it was our inconveniance. Anyway I did this and they sent me another form to fill in to set up my direct debit again. This was done promptly and sent back. 2 months later....Guess what ? yes the direct debit had still not been set up and yet again I was charged double on the sofa there and then. This time I managed to wangle my way out of paying the fine again as I explained what had happened. The customer service department really didnt seem to have a clue either what they were doing...umming and arrring and saying " ooo i dont know i'll check with someone else" I must have payed around £10 in phone calls alone. Finally the direct debit was set up... 5 months after it should have started. <
br> I really would never want to set up anything with this company again as 2 of my work collegues (who bought sofas from other stores) had First Tricity as there direct debit company too and more or less the same thing happened to them. Are they really incompetant or is it a way to make more money from the unsuspecting purchaser. Just be aware when buying Sofas and other furnature and check to see who the finance company are.