Newest Review: ... much less! My main criticisms of this company are: PRICE: Generally speaking, Tesco is often more expensive than the other main supermark... more
Terrible customer service, terrible ethics
Member Name: Linnyg
Disadvantages: Appalling customer serivce
We no longer darken the doors of Tesco after many poor experiences of their 'customer service'. These included having to argue extensively with the shop assistant for a refund on an own brand ink refil kit with a '100% satisfaction or your money back guarantee' that failed to work 'because we had used it' amongst other excuses. We were also charged too much for products that scanned in at the wrong prices several times and when we tried to get this sorted out the staff were unhelpful and rude. After (very polietly) trying to explain my problem to a staff member she stormed off muttering 'I've had enough of this'. They also refused to honour their promise (advertised on posters) to give you the full cost back if you were overcharged.
We wrote to head office detailing all these problems to give them a chance to put things right, but received back a standard letter, that gave no evidence of having read or addressed our concerns, that promised they, 'had taken up the issue with the staff member concerned' even though we didn't give them any names, and they even got the store we had visited wrong!
Tesco have an extremely poor ethical record as well, according to Ethical Consumer magazine, not to mention their questionable practises when trying to build new stores with regards to planning etc. All in all we are very pleased to no longer be giving them any of our money.
Summary: Don't care about customers or ethics
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