Newest Review: ... much less! My main criticisms of this company are: PRICE: Generally speaking, Tesco is often more expensive than the other main supermark... more
What Customer Service?
Author Name: J Shroff
Advantages: Close by
Disadvantages: You have to wait for ages to be served
I live in Hamilton Leicester and we have a Large Tesco Store just up the road from us, I hate using it due to the complete lack of customer care. Tesco's slogan every little helps is a complete farce, the only people Tesco want to help is their shareholders and not their Customers (the little people who pay eveyones wages). No matter what time you go into the store you will have to queue at the checkouts for ages, the queues even hold up shoppers by blocking their route at the end of the isles near the checkouts, is't disgraceful. Members of staff walk past the long queues and totaly ignore them (most of these staff seem to be some sort of management) they should lead from the front and get more tills open if nessesary serve on it themselves. The Customer is the most important person in any business, (without them there is no business). Employ secret customers to check on the level of service offered, if you do this already i would recomend you change to someone else who will give you a true pictue. I an writting this to you as i am a customer, but I also teach customer services so I know what the level should be.
Summary: Tesco staff require correct customer service training