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Teso Write Apology for "Foreign Boy Found in Tesco Cheese Curls"
Author Name: Tanya
Advantages: Tesco Did Respond I suppose
Disadvantages: Tesco's response made no sense!
Tesco Reference: 11183687/AST
Letter dated 7th March.
After sending back a multipack of Cheese curles because they had (what looked like) soil in them, I received the follwing blase letter from Tesco Customer Services.
"I'm very sorry you found you found a foreign boy in your Tesco Cheese Curles. I appreicate how concerning this must have been for you.
The letter then goes on to explain it's likely to be burnt ingreditents.......
They did kindly send me a £5,00 money card, but this only just covered the cost of the returned product and the postage. What about reflecting the time it took to return their bad product, and a propoer apology?
The letter came from their Customer Services Manager, Adrienne Bertagnolli
Come on Tesco, if you're going to apologise for bad products, don't layer on top of it bad customer service by writing such rubbish. Attention to detail dear retailer...
Summary: Customer Services needs training on Customer Services