The other side of the coin (Tesco)

Member Name: yahtonie

Product:	Tesco
Date:	04/09/03 (233 review reads)
Rating:

Advantages: Actually i do laugh at the stupid demands made by some customers

Disadvantages: demoralising, unable to defend one's self

I wrote this originally for a comment to another review from someone who felt they had recieved bad service from tesco after a carton of orange juice had burst. this person was unhappy with the refund policy and was expecting a 5 pound gift voucher and a bottle of wine (for the 49p carton, even though refund policy is for money back) for the inconvience of having to clean up the juice and travel to the store for the refund. i want people to be able to find it and understand some things about the customer service in tesco and other supermarkets. I will apologise in advance for anyone who is offend by my ranting but having been on the recieving end of this kind of behaviour on a daily bases, this has final broke me. . .

There is no pleasing some people is there? Part of their refund policy is to give you your money back, i.e. how much you paid for the item. Not give you compensation for cleaning up a little orange juice, my god, get a grip on life. It really amazes me that people moan over a small problem or slight inconvenice. the point you made over the customer service staff really miffed me. How can you blame the staff. They're not authorised to do anything but what they have been train for and that includes not giving in to customer demands, which is a very small leash that they are on. People like you who make a huge fuss over the smallest thing think that by shouting the loudest that they can get anything they want from the staff and have the cheek to scream and shout when they refuse. Why should they lose their job when you complain about them just because you didn't get what you wanted? Have you ever worked in that position? Do you have to deal with customers demanding anything and everything and then verbally and sometimes phyiscally abusing you (many staff have been attacked by customers over the most trival things) because you accommodate their stupid demands? Im sorry if you or any other people dont like what im saying here but i have to
deal with customer like this every bloody day that im in work (if you haven't already noticed by now i work for tesco's). I dont work on customer service but on the fruit and veg dept. Every day i get people wingeing at me about product being out of stock. What can i do about it eh? I dont work on stock control. I dont order the stuff in. And when people moan about bruised fruit. Well if customer stopped playing with it and squishing it there wouldn't be a problem now would there? And, this is my favourite, people sliping on plastic bags and grapes. Did i put them on the floor? Did i pull off a hand full of grapes to eat while i walked round the store, dropping them as a go? No. Did i pull out hundreds of bags (no exaggeration) just because i didn't have a little common sense and patients to pull of one bag at a time. Oh yes, you can pull of one at a time. Excuse this rant but it is really infuriating that people have the cheek to moan at the staff for things that they cant control. I cant physically stay by the grape shelf watching every customer mistreat the bunches waiting to clean up after them. I cant go to the other side of the world to get the particular oranges that you want because the ones you like are out of season where we get them from.'oh hang on a minute sir while i'll go out back, dig some up for you' I cant control traffic and the delivery time of our lorries. i know i should really put this in a review but if i can just get across the difficult that people like neenze cause i can sleep a little easier tonight. Because yes, sometime when i come home from work absolutly knackered after spending 7 and a half hours on my feet (im there for 9 hrs in total but by hell it feels like longer) lifting weights of 20kilos and ive have some sod wine coz he cant get a larger bag of spuds i want to cry. For all those people out there who scoff and say its a piss easy job well i'ld like you to try it. Its a demoralising job. So the
next time your in any supermarket, just smile at a member of staff, or dont ask a really stupid question, dont bring your bad mood in and take it out on someone who cant fight back for risk of losing t
heir job (and another point, tesco dosen't always stick up for its staff, they sometimes take the easy route rather than deal with the screaming customer. This underminds the staff even though they are trying to do the job that they have been trained to do). Have a little perspective on life the next time you get a dented tin of beans.

Im rating this as worst as this goes for some customers behaviour.

Summary: