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21 Reviews
  • hot chocs
  • coffee
  • Customer Service depends on what store you go to.
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    21 Reviews
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      19.11.2014 13:23
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      • " hot chocs"
      • " coffee"
      • "Luxury tea"

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      • "Customer Service depends on what store you go to."

      Put the kettle on and give them another try...

      I have been a customer of Whittard of Chelsea for over ten years now, after a year of not shopping there for various reasons I can happily say they seem to be back on track.
      This is a review of my most recent visits and purchases around stores in London.

      A company that has been going since 1886 and survived two recession's is a company with balls, guts and confidence in my books. Having been taken over twice once by Julian Graves and then by Past Times, somehow they have managed to cling on to the heart of their business even if it is by the skin of their teeth.

      WHO ARE THEY?
      A company who started out importing and exporting tea, and not just any tea, quality products form far and wide.
      The original company members started to define themselves as master blenders in which they were. Crafting and honing their skills and passing them on to apprentices.
      They work closely with their suppliers and this is reflected in their knowledge and passion for the products. They increasingly are taking steps to make sure they can be more ethical and environmentally friendly, although they do have a way to go.

      WHAT DO THEY SELL / THEN AND NOW?
      This brand originally focused on tea, but in order to survive the market and competition they rapidly expanded their focus to drinks including Coffee, Hot Chocolate, Ice Teas and Instant formulas [which didn't go down well with hard-core tea leaf and coffee beans enthusiasts within the company.]
      Their primary focus is still tea leaves and coffee beans.
      Today they are experts in
      COFFEE POT
      COFFEE MACHINES
      TEA PRODUCTS
      HOT CHOCOLATE
      CHOCOLATE
      BONE CHINA
      EARTHENWARE

      They sell chocolate covered coffee beans [Irish cream a fav!] Coffee syrups and general equipment and accessories alongside their main products.
      In recent years, they no longer stock coffee machines which is a crying shame and they no longer stock Lindt products, again a loss to them as they do not have any replacement.
      They consider themselves experts simply because they do hold a lot of training days for the staff in which they are to earn certificates and this training also goes towards earning an apron. [Bless]
      SEASONAL PROMOTIONS
      They are very good at promotions throughout the year. I really like their Christmas ranges always something for adults and kids. Their Easter ranges are great one year they had a promotion running alongside the childrens author Nick Butterworth, and they used to promote a free chocolate Easter egg with each mug sold and gift wrapped [a bonus] however recently I have not seen this. They stock Halloween products, Irish Cream products for St. Patricks day, Valentines day promotions and Mothers/ Father days gifts.

      CHARITY
      Alongside major tea and coffee shop's they invest into giving to Mac Millian and hold 'the world's biggest coffee morning.' The sad thing is apart from giving what is due to coffee farmers around the world growing for them, they don't invest much charity work into tea and coffee in general and the workers.
      They are getting much better at 'Fairtrade' tea and coffee.

      GIFTS
      Whittards are great at selecting gifts for their company and for the customers gifts for everyone I think especially tea, coffee and hot chocolate lovers. At Christmas, they hold 342 promotions on a wide range of gifts and then sometimes[depends on the store] gift wrap or provide gift bags, boxes and vouchers.
      Head to WHITTARDS.COM for a bigger range of products and e-voucher.
      They, online, do great hampers that can be priced from £15- onwards and they can help suggest products.

      ONLINE
      This is a great website. Filled with what they have in-store that also have more 'expert' or 'connoisseurs' products available.
      They have a tea and coffee club which offer you 10% off online purchases, updates, competitions and free tasting cards and notes[ I don't think you eat them but jot notes down and share your thoughts with them!] and two varieties of sample delivered to your door.- Please double check the website. It's all free to join.

      CUSTOMER SERVICE
      Is hit and miss, on my travels recently my friends and I received different and not consistent service.
      They offer free tasting in-store or you can help yourselves however some staff can make you feel awkward, not provide tasting cups or not offer anything.
      They didn't acknowledge us or help us when needed even though some were talking to each other about studies and one conversation was about the incorrect figures they recorded in banking[!]
      I feel the tourist shops are great at customer service, but the further you go out of central London the inconsistencies are more apparent.

      OVERALL
      After the rocky-road they have had over the years and a near miss with administration I think they have finally got a good handle on their branding now. They seemed more focused in the products they now stock, although once again this is not across all stores. If you see something you like I think it's best to buy it as it might not be available in another store.
      They seem to be marketing themselves higher end now as the latest revamps in Lower Regent Stree/ Portobello road/Oxford the marketing is particularly impressive but again only in London tourist regions not across the 55 stores in the UK.

      EVENTS NIGHT
      Head over to the facebook page to see the events they host in London stores. For example:
      GRAZIA
      JACK WILLS
      VOGUE
      FILM NIGHT

      I would say this is a place to shop in for treats and gifts, I think due to the higher prices it can be harder to be a regular customer unless you think the prices are okay and the quality far outweighs competitors.

      They also cater for customer overseas [check the website for details/ Whittards.co.uk

      They are on Facebooks/ Pinterest/ Twitter.

      For more information head to Whittard.co.uk









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      16.04.2011 02:14

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      When i first went there i bought an extra long tea spoon, i had never seen these before in a shop and it was multi coloured...what more can i ask for!!!! the latest time i have been there is to buy a hand painted cup and teapot set...it was for my mother in law and although i havent given it to her yet, i know she will looooooove it! its just said that the shop near to me has closed...come back whittard all is forgiven :(

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      31.08.2010 15:16
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      Pleased with the service I have recieved so far.

      Whittards has provided me with a high standard of service when I have been in store and when I have made a large order over the internet. I was particularly impressed with the speed of a recent delivery and how well the products were securely wrapped.

      The last order been fast and securely wrapped and this was particularly important to me as the products I purchased were for a birthday present and were fragile. I ordered six hand painted mugs, gingerbread syrup, chocolate coated coffeebeans and jelly beans. Even with the offer 3 for 2 on the mugs my purchase allowed me to qualify for free standard delivery. I was hoping the delivery wouldn't take longer than the estimated 3-5 working days to arrive. To my suprise I recieved the items within a couple of working days.

      A couple of weeks previous to this online purchase I visited the store and left with a better understanding of how to use some of the products sold. I have been into coffee shops and had coffees with the syrup flavourings in and asked the member of staff on how to make these coffees. The lady took me to these products and explained how to use them in the coffees. Before we left the lady who served us activated us an online discount code and entered us into a competition being ran by the shopping centre. I left the store feeling more confident to ask about other products Whittards have and how to use them.

      When looking for different teas to try it makes it helpful when the stores have different testers available to try. This has prompted me in the past to try some of their tea's such as dream time and hot chocolates.

      The only disadvantage could be that some of the products may be expensive to buy on a regular basis.

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        25.03.2010 19:47
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        Since I moved down south away from Lancaster I was unable to go to my favourite independent coffee shop as the 250 mile trip back up north did make things a bit restrictive. Since then I have bought my coffee from Whittards either in store or online. This is really more than just a place to buy you tea and coffee but also they have an array of china, mugs etc and all things to make your perfect coffee whether this is a simple hand driven grinder (I have one of these somewhere - good for getting rid of those bingo wings) or a high tech espresso machine.


        The shop and online

        The shops are always well lit, well laid out if rather cramped at times with a number of gift ideas always available. The people who work there are friendly and helpful and are willing to advise on things like the type of grind of coffee you need and gift ideas for certain people you may be buying for. The coffee machines they sell such as espresso makers are clearly on display and there is a display model so you can get a good look at what you are buying. Some shops also have a sample of one or two of their flavoured 'instant' teas. This may appeal to some but the thought of it being kept hot for hours on end just does not do it for me.

        The reward card they have is also good and well worth having. Here every time you buy fresh ground (not the pre-packed) coffee or leaf tea you earn points which you can redeem for free tea or coffee later on. Whilst I think this could be expanded to included being able to redeem the points on the gift ideas I have managed to get quite a few packs of coffee for free over the years.

        The website is also fairly easy to use and as with the shops you can buy a range of coffee and tea as well as china and other gift ideas. Navigating the website is not too difficult and the coffees and teas are ordered according to their strength and type. Gift ideas are easy to find and at times you can get 3 for 2 especially nearer Christmas and Easter. Delivery in the UK mainland is normally £4.50 although if you spend more than £20 this delivery is free. However, outside the UK mainland it my still be charged. Deliveries from the website normally arrive within the week and they are well packaged and I have had no cause to return anything. Whilst I have had no reason to call their customer service line if the service in store is anything to go by I would think this would be very good.


        The coffee:

        Now I'm a coffee drinker, I have never taken to tea, and they do have an excellent range of different coffees at different roast strengths. Now the taste of coffee does vary depending on where it was grown, the types of soil it was grown in and the strength is how long it has been roasted. The coffee I want at any one time changes as often as most fanatical members of the gourmet society have had hot dinners so I tend to have a selection of beans in stock at any one time. Whittards will grind the coffee for you to suit your needs or, as I do, you can buy them as beans and grinding them yourself. Among my favourites are:

        'Monsoon Malabar' - a rich slightly spicy coffee a very different coffee but probably not one that everyone will like

        'Pico Duarte' - a good balance of strength and taste, slightly chocolately with a distinctive nuttiness.

        'Costa Rica' - a milder coffee for those lazy Sunday mornings. Mild but full flavoured

        They also have a 'coffee of the month' which is worth trying just for something different once in a while. Whilst there is no mention of all the coffee being fair trade on the website there have at times been at least one on offer that is.

        At the moment there is a 25% discount on 500g of any loose coffee and leaf tea

        Coffee is at its best when fresh (like most things) I tend to store mine in air tight containers in the fridge and then grind the amount I want as I go. As beans coffee will be at its best for around 4 weeks, after grinding this tends to drop to 1 week. Opinion seems to be divided of storing your coffee in the freezer. I personally agree with those who say you shouldn't. This is because the oils in the coffee which give it its taste and aroma tend to leach out of the beans when it is frozen. Just as you should never use boiling water to make coffee as this can destroy the oils as well.


        On the whole Whittards is an excellent place to buy your tea and coffee from and I would be hard pressed to find somewhere better in the London area to buy it without paying through the nose for it.

        Update:

        My local Whittards shop was closed after the company went into administration hence since then I reverted back to the independent shop in Lancaster to buy my coffee as they now have a website ordering system of their own.

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          12.01.2010 15:54

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          The ultimate gifty shop for tea drinkers

          I love Whittards. It's the ultimate shop to buy a tea - or coffee and hot chocolate fan for that matter - a lovely Christmas or birthday gift. They have such a beautifully packaged and interesting array of gifts that I am in tea heaven (if such a place exists) every time I go in there. I don't think I have ever bought anything in there for myself though, sadly :-( I love the selection of colourful teapots and mugs. There is something to satisfy every type of tea drinker amongst this range. They also do some gorgeous looking chocolates. Price wise, everything is quite reasonable and they do have some good sales in January so it's well worth a look then. My only criticism would be that my local Whittards in Cheltenham is not easily accessible for wheelchair users or for buggies and prams and many a time I have avoided going in there for fear of my toddler falling out of her buggy and for fear of us behaving like a bull in a china shop once in there (the shopping space is very pokey).

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          26.10.2009 22:19
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          Great value hot and cold drink selections - Gorgeous unusual unique teas, coffees and hot chocolates

          Whittard of Chelsea is a Tea, Coffee and Hot Chocolate vendor who has a long and interesting history dating back to 1886 when Walter Whittard started up the company. Their heritage can be found in detail on their website, along with their mission, information about their Tea and Coffee Guru 'Giles Hilton' who is the company's product director and purchases all of their tea and coffee products, and an outline of their responsibilities, including their Fair to Farmers policy.

          I knew nothing about this company and I was shopping in Manchester at the weekend. I stumbled across Whittards because I am always going on to my partner about the fact I want a special cup so she took me in to buy me a hand painted mug we saw in the sale in the window, reduced from £6 to £2.50 (lovely mug by the way!)

          Anyway they had some tea samples to try in little polystyrene cups from a dispenser, so I filled one up of Cranberry and Raspberry. The first thing I noticed it was freezing cold! It tasted simply like juice, like strong fruit juice, delicious. I passed the taster to my partner who is usually really reluctant to try new things, and she also thought it was absolutely delightful. So we decided to buy some. Now they have an offer on at the moment where you can buy 3 teas or hot chocolates for the price of 2. So this works out at either £10 or £12 depending on how much the most expensive products you buy are. We bought Cranberry and Raspberry Tea, Pink Lemonade Tea and Mint Hot Chocolate with Chocolate Chips the 3 tubs cost £10. They are 400gm tubs and each one (depending on how strong / weak you like your tea) contains about 20-25 servings. So it works out about 13p per serving. So I think for a luxury drink it is very competitively priced.

          As well as Mint Hot Chocolate they also did 70% Cocoa Powder, Aztec Chilli, Caramel, Coconut, Dreamtime, Fair Trade, Ginger, Skinny, Luxury and White Hot Chocolates. They sell Instant Tea (which is what we bought - can be served hot or cold) in a variety of fruity flavours, Green Tea, regular tea, Caffeine free tea, various coffees plus tea and coffee equipment like tea sets, coffee grinders, milk frothers, etc.

          As well as high street stores across the UK, they are also stocked in House of Fraser and Debenhams, and their products are served in B & Q Cafes. On their website they stock the full range and they also have gift sets, perfect for Christmas. Delivery is £4.50 and takes 5-7 days. Having looked them up to produce this review, I have found they also have a service which lets you blend your own tea, plus you can name it after yourself, quite a uniqe gift for a tea lover.

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            24.09.2009 18:41
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            Worth checking out for all you tea & coffee lovers

            Whittard is a chain of stores which sell a range of products from all sorts of different varieties of teas, coffees & hot chocolates to complimenting gifts such as mugs & various other accessories.

            I quite like going in there & buying different types of tea varieties to test out, a much greater selection is available than you would find in the supermarket. Also I'm a big lover of my hot chocolates & there is a wide varieity of these available too. The items are priced quite reasonably too based on the qualiy you get. You can normally pick up sachets of tea for a couple of quid & a I recently bought a large box featuring three large portions of different varieties of hot chocolates for £10.

            This place is also great if you're looking for a gift for someone. They have a variety of gift packs featuring mugs and variety of different drinks. I also find the staff really helpful, so if you go in there not completely sure of what you require, they are quite knowledgable and can provide a helping hand.

            So if you love your teas & coffees, be sure to pop into Whittards to try their mix of different than usual varieties.

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            16.09.2009 14:19
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            I quite fancy a nice warm Whittard's hot choc in my Whittard's mug now =] Yum!

            I'm not a coffee drinker, although I wish I was because it always smells so tempting, but I love a good cuppa tea. I'm a bit of an old woman when it comes to my home comforts really, and I'm also a bit of a cup/mug collector, hence I have a cupboard full of different ones that have accumulated from impulse purchases. I quite like having a browse around Whittard's and think it's a good place to go for something drink related that is that little bit more special that a supermarket brand, but it's not somewhere I shop frequently.

            ... Who ...

            Whittard's is a tea shop first established way back in 1886 by Walter Whittard. As far as tea shops go, it's a reasonably popular and trendy name, with over 80 stores in the country.

            ... The Stores ...

            Most cities will have a Whittard's somewhere, though the stores are usually relatively small. I find the stores to have a welcoming feel to them, and aren't usually too busy so you can browse around in peace.

            If you can't get to a store but want to see what they have to offer, they also have a website which is easy to peruse. Buying from their online store can be pricey as p&p is £4.50 which is why I've never used it for making a purchase, but if you have a larger order over £20 the delivery is free.

            ... The Products ...

            Although most commonly regarded as a tea shop, Whittard's has a range of lovely products for presents and hot drink lovers. Their own range of drink-related products are very tasty and I find them to be of very good quality, and so I would definitely recommend treating yourself to something for when you want a good cuppa to indulge in. Their product range includes:

            Gifts - A variety of gift sets and some more novel trinkets which all look very presentable and make good presents.
            Tea - Whatever tea you're looking for, they're more than likely to have it here.
            Coffee - I'm not a coffee fan, but there are different types of coffee to suit whatever you're after
            Hot Chocolate - Very luxurious-looking hot chocolate
            Equipment : Utensils & China - Some beautiful teapots, tableware, plates, cups & mugs (my favourite section), spoons, saucers, bowls, milk frothers, cafeterias, storage tins etc
            Confectionary - Some yummy chocolate treats, including Lindor (often sold in single Lindor balls too so you can pick and choose exactly how much you want), sweets & biscuits

            ... Prices ...

            I find Whittard's to be quite pricey so I wouldn't recommend them as a regular store from which to buy your tea bags and such. That said, anything you buy from here seems to be of good quality, well presented and feels like extra bit special. So, for special occasions, treats and presents, it's a good place to look if tea / hot choc / coffee float your boat.

            ... Overall ...

            I've always found Whittard's to be a lovely shop to visit with a pleasant atmosphere, friendly staff, and lovely products. It's not the best-priced place, however, so although I'd recommend it for browsing, special treats and gifts, I wouldn't necessarily recommend it for regular purchases.

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            10.09.2009 18:35
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            I have an addiction . If I don't get my fix every day, I start to become irritable, snapping at anyone who comes near me . I start to shake, my eyes start to roll back in my head, and my head spins on my shoulders like that girl from the exorcist .

            Well, maybe I am exaggerating , but I do have a bit of a tea addiction - I even have penpals with whom I swap teabags . It should therefore probably come as no surprise then that I'm a frequent visitor to my local branch of Whittards, located on Bridlesmith Gate, near to the Broadmarsh shopping centre .

            Lets have a look in the window first shall we - here we see a colourful display of instant fruit teas, the artistic containers stylishly stacked, with several cups and mugs set around them. Its all very colourful and attractive, especially when you also see the sign in lovely big letters informing you you can get 3 for the price of 2.

            But I don't have time to linger in the window, for the scent of rich strong coffee is beckoning me from within, along with another scent of subtly spiced fruit . It's making me pretty thirsty, which makes it pretty handy that they have some free sample going . One of a rich strong coffee called 'Monsoon Malabar' fron Southern India . I quickly culp down a little polystyrene cup full, and wince as it starts beating up my tastebuds . Its nice, but a little too intense for me . It's also very hot ... so I head with relief to the other free sample station, serving iced Cucumber and Mint instant tea .

            Here, I pause with some hesitation . Cucumber and Mint ??!! In a drink ? Thats insane! Still, there's no denying that it's a steaming hot day, and my tongue is still throbbing from the heat of the coffee, so into the tiny polystyrene cup and down the hatch !

            Actually, despite my reservations, its surprisingly good - dancing a little tap dance across my tastebuds is the cool, refreshing cucumber, followed shortly after by the invigorating mint flavour . Slipping a tub of this into my basket, I realise this is one of the products on the 3 for 2 offer . So, I spend a few minutes looking at all the other flavours, stacked in a colourful artistic arrangement - all of them begging me to put them into my little basket too . 'I'm rich and warming!' screams the Mulled Wine flavour, while Pina Colada promises to sweep me away to windswept tropical shores. All the flavours can be made hot or cold, and I spend a few minutes trying to get my head round the idea of a hot pina colada .

            I eventually settle on adding an old friend, Dreamtime to my basket , along with English Fruits .

            Happy that I now have three well chosen drinking companions, I saunter over the coffee section for a little browse . It's almost like being a library, shelves filled with little shiny bags of tempting dark brown beans of coffee, all of them launching an assault on my nostrils at once . While I like coffee, I don't drink it often , and sadly don't own a real coffee maker . Even though the beans look so tempting in their shiny little bags, I simply have no choice but to abandon them to a life on the shelves .

            I do however see a small selection of instant coffees - including Stronger, Richer & Fuller Smooth Vanilla . Sounds a bit like the upgrade I'd like to make to my boyfriend, and vanilla is one of my favourites, so into the basket of beverage joy it goes!

            By now, I've spent £14 pounds, £10 on the tea (5 pounds per tub on a 3 for 2 offer) and £4 on the coffee. I'm starting to think I should maybe call it a day, when my eye is caught by something bright and spotty. Nope, it's not some teenage boy working his saturday job (after all, most of the ones I know aren't too bright!) but a bright and colourful display of tea cups, mugs, tea pots, and little shiny teapot shaped tea strainers . I'm very tempted to pick up one of the tiny tea strainers, but I already have about four fighting for my attention in the drawer at home .

            I decide to check out the non-instant tea section quickly before I pay, well aware that I have roughly 900 various teabags and about 6 boxes of differently flavoured green teas at home that my head tells me I probably should drink before buying any more . However, it's my heart that rules, and I pick up a pack of 40 House Assam Blend teabags for £2.50 - I love Assam tea - partly because of its strong full bodied flavour, and partly because the eight year old in me giggles at it having ass in the name .

            Okay, £16.50 - I think perhaps time to call it a day on the shopping . I head to the till where the friendly dealer -Whoops, I mean till lady- is very happy to take my money, bag up my purchases and wish me a nice day . I think she's just happy because she gets a good choice of drinks on her break, but either way, she was lovely , polite and friendly. She ends our transaction with 'Thank you, see you again ' and I nod to myself as I inwardly aknowledge the strength of my addiction and the fact that she will, indeed, see me again very soon .

            Overall, I love Whittards, and I enjoyed my visit today . But shopping is exhausting, and now I'm off to put my feet up with a lovely hot cup of tea.

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              08.07.2009 13:27
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              Shame their shops are shutting

              Our local Whittards has recently closed down, much to our annoyance as I am a regular visitor, mainly to buy their fruit flavoured teas. We now have quite a drive to the next nearest store so we have to stock up in bulk every time we go there.

              The fruit teas are not cheap at £5 each or 3 for £12 but they are a nice alternative to traditional tea, especially as we rarely have milk in the house. You can also use them cold as a cordial but they are a bit expensive for this- you may as well use squash as they don't taste that special cold. There are a large variety of flavours and we are fond of most of them, although the apple tea isn't quite as good after trying the real thing in Turkey!

              Whittards is a good place to visit for gift sets ie, tea, coffee, hot chocolate, but they are not cheap. They have a wide variety of coffee beans for grinding as well as speciality teas and hot chocolates. They quite often have a few items in a sale, especially seasonal items after the event has passed.

              There are generally two staff in the shop, who always seem to be standing at the till chatting to each other so I don't always feel very welcome or attended to, although they are polite enough when actually serving you.

              My main criticism would be that they don't stock any fairtrade products, which seems poor when they do such a wide range, so there should be at least one for those who want to buy fairtrade.

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                17.06.2009 12:56
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                If you haven't been yet, you're missing out. One for all tea/coffee/hot chocolate drinkers!

                I discovered Whittards of Chelsea when visiting a friend in Chelsea itself. She had a whole shelf absolutely jam packed full of Whittards teas. I tried the Pina Colada instant tea first and loved it. I have since become addicted and now own several Instant tea flavours - the best one is a current new one - Turkish Apple. It's very refreshing and as with all the teas can be served hot or cold. I also buy coffee from Whittards. I shop mostly in the Durham store and the one at the York Designer Outlet, as unfortunately not many stores are still operating. The store itself is beautifully laid out, with tables in the middle. The last time I went there was a summer display featured which was very eye-catching. I also like the fact there is always a couple of instant teas to sample, served cold but non-the less you can taste them and check out their flavours. The testing itself is free though they accept donations for cancer charities.

                As for the range, the shop has a wide range of hot drink making equipment. There are gorgeous tea and coffee sets which I will one day invest in. The instant tea itself is 3 large pots for 12 pounds which can seem slightly pricey but they are very long lasting and well worth the money. There is a selection of flavoured ground coffee as well and hot chocolate. The thing I like most about Whittards is the eye catching displays and the range of good on sale. I have also always found the service to be excellent.

                The only downside is that it's not available in many cities in the UK anymore :(

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                29.05.2009 14:12
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                great for the core goods of tea and coffee but forget the rest

                As a regular buyer of specific teas, Whittards is always a pleasure compared to shopping for tea in a supermarket. The array of china for sale has probably contributed to the company's recent shaky financial position. For those who have not visited Whittards before, I would say that this side of the shop is distracting and slips into twee National Trust shop territory. You can see that behind the scenes buyers have picked up on china that frankly strays from the core values of the company i.e. consuming quality tea and coffee with style. I don't know anyone who wants a teapot shaped like Big Ben!

                Regarding the teas, the Earl Grey has a generous addition of bergamot- unlike other brands that have a weaker taste such as Peyton & Byrne. They even have green tea with bergamot which is a sort of sharper Earl Grey. The Lapsang Souchong is intense yet subtle in its smokiness rather than tasting like the aftertaste of smoked kippers like the Sainsburys brand. I am not a big fruit tea driker but Whittards would convert anyone who was willing to try their free samples, as the array on offer is genuinely exciting. If you are concerned about cutting down on caffeine but don't want to pick up a fruit tea blindly in a supermarket, drop in to a Whittards and ask the helpful staff.

                Regarding the coffee, it is pleasureable to be able to ask for the bean you want either whole or ground in a quantity that suits you. The freshness of the bean is key with coffee and Whittards do know how to look after the coffee, the trust level is higher here regarding care of the bean and where it has come from than other retailers. The treat is to have a small bag of the highly expensive but exquisite Jamaican Blue Mountain coffee.

                In all, Whittards is a relaxed and engaging place to indulge yourself in all things connected to tea and coffee. If you are looking to drink something new or buy an unusual gift you can drink I would recommend them, as the goods are competitively priced and attractively packaged. I would not recommend Whittards for a special trip to buy china, it feels incidental to their main strength and not what they are best at. The endless offers on the china suggest they are trying to shift the stock- so you might get the odd spontaneous bargain as you buy your tea if you like their designs!

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                  21.05.2009 01:11
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                  tea, coffee, crockery and the like!

                  I like tea, I like coffee and I LOVE Whittards!!!

                  A few months ago this company surprisingly went into administration, only to be snapped up by someone only days later. The truth is, this store is unique, no where else comes close to this tea and coffee shop.

                  This store sells a huge variety of tea - from Earl Grey (my personal favourite) to Darjeeling, Assam, Ceylon to Russian Caravan tea!! (which is actually chinese tea!?) As for Coffee they have plenty of blends from numerous countries such as Colombia, Guatemala, Kenya, Italy and Brazil. I have tried many different blends of coffee and teas and all are unique and delicious.

                  It's a great place to go to sample new drinks and they actually provide a service on some days where they allow you to sample the powdered tea. It is through this tasting that I've fallen in love with 'dreamtime', 'turkish apple' and 'mulled wine'.

                  What I particularly like is the novelty teapots and crockery, all designed in a stylish manner and the variety packs of tea (i.e. teas from around the world selection). All are great ideas that make for great gifts! My girlfriend has spent a fortune there on me and their sales that are on from time to time are brilliant and very worthwhile.

                  If you have a bit more money they also have a good selection of Baristas for the deeply passionate coffee lovers out there!

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                    19.01.2009 20:29
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                    A nice little tea and coffee shop which is worth a visit!

                    Whittard's is a very nice, quite original shop but not all that cheap!

                    The main things the shop sells are tea, coffee, hot chocolate and chocolate. But they aren't just any old products. They have so many varieties of tea and coffee for example I bought a 'Dreamtime' tea a year ago - its apricot, honey and vanilla - and I still have it! And you can buy tea leaves and lots of varieties of coffee beans. They also sell things like crockery and coffee/espresso machines.

                    This shop is nice for a treat but I don't really rate some of their hot chocolate. Got a huge set last christmas and the luxury hot chocolate wasn't actually that nice, I personally prefer Galaxy!!

                    If you're into your tea, coffee or hot drinks in general then this is the place to go.

                    HOWEVER I did hear something about them going into administration, so I think some stores are closing down, but some may have been bought out. I know the one in Birmingham Bullring is closed but the one on Cheltenham promenade is still open! Such a shame but you might be able to get a bargain!

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                      09.01.2009 10:10
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                      One of, if not THE best specialist coffee shop on the high street

                      Whittards are a chain of small stores, specialising in selling Teas and Coffees. They also sell cups, glasses, teapots and coffee makers. A fantastic little store, which deserved to be saved from closure. There arent so many of this type of store around, which makes it very popular.

                      Whittards can be found on the high street of many towns and cities across the United Kingdom. They have a wide range of Teas Coffees and Hot Chocolates, with different flavours and also chocolate covered coffee beans in different flavours!

                      There are some products that are particularly popular, such as the Sweet dreams Tea, which aims with aiding a restful night. Their hot chocolates and coffees are also very popular too.

                      Whittards also offer a wide range of coffee makers and cups and potts. With varied designs, they can fit in with any kitchen. In the summer Whittards also do a limited addition plastic range of glasses and jugs, suitable for BBQs and garden parties.

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