Terrible service (Barclays Stockbrokers)

Member Name: JonRose

Product:	Barclays Stockbrokers
Date:	25/08/00 (166 review reads)
Rating:

Advantages: not many

Disadvantages: terrible service, expensive

This was my first introduction to share dealing in the UK and I must say that this service was appaling.

I ohoned up to join the sharedeal account and they eventually took my deails (incorrectly I might add) after a long wait on the phone and then I was able to deal immediately.

The phone lines are always jammed and have had massive queues on them. So to try and get though is always really frustrating.

I tried to upgrade my account to a sharedeal plus and they sent me an applicaiton form with my deails already filled in (still incorrect) and I amended the form and enclosed a bill and a bank statement. They sent a letter a few days later asking for a bill and a bank statement. They had managed to lose my bill and bank statement and I understandably was annoyed so I phoned up and complained and apparently spoke to the person who had opened my envelope and he apparently distinctly remembered my lack of bill etc.

I don't like being lied to and I do not like being treated this way. If they made a mistake and manged to lose my information, then I can get over that so long as they admit it. Instead they were so childish as to lie about it and have now lost my business. Avoid this company at all costs as far as I am concerned, and they never once managed to spell my name correctly.

Summary: