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Halifax Stakeholder Pension - Poor Service
Member Name: silverhats
Date: 19/04/05, updated on 20/04/05 (736 review reads)
Advantages: Good Range of Funds
Disadvantages: Poor Service, Very Slow
I signed up a short time ago to the Halifax Life Stakeholder pension.
This is offered by both both Bank of Scotland and Halifax either through branches or on-line.
To date I have been extremely dissappointed with the service. It generally takes at least a week or two for any information to be received.
The actual service is quite poor.
I have had to make several requests to get online access to the pension. Eventually internet access is refused as I set the account up through a branch (when in fact I did this online).
The direct debit was set up for the wrong amount.
I defintely would not recommend Halifax Life as their service levels are just too poor.