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Changed banks then......
Royal Bank of Scotland
Member Name: olly374
Royal Bank of Scotland
Date: 18/12/04, updated on 17/01/05 (531 review reads)
Advantages: Friendly staff who use their commonsense, Child friendly branches, Internet and telephone banking
Disadvantages: Diffulties in changing account types, Lack of branches in London compared to other banks, Lack of branches means reliance on internet, telephone banking and phoning branch
I changed banks from Natwest to Royal Bank of Scotland whilst I was a student. This part is kinda of ironic because a few years ago Royal Bank of Scotland took over Natwest.
I changed on the recommendation of 2 people who were having the same difficulties I was Natwest and we changed banks within 2 weeks of each other.
The staff at the branch I changed to were extremely friendly and actually treated me like a person which was a shock to my system.
At one time I went in to one of their branches with my nephews who were aged 2 and 4 at the time, and I suddenly realised they had gone silent. I turned round and discovered they were happily sitting their playing with the activity table they put in the majority of branches for children.
I have not had a problem changing my address with them and normally ensure that my mail is sent to the new address within 2 weeks of receiving the change. Due to banking with my previous bank I learnt that I had to write a formal letter to them stating I had changed my address and it would take up to 8 weeks before they actually acted on the change.
I did have a problem one year where a new card had been put on order, I got pick pocketed for my old card, I cancelled my old card and the person in the bank cancelled both the old card and the new card on order which was still on their system as not being sent out and had not been sent out. The guy actually apologised when I got irate on the phone. This was around Christmas and had to buy all by Christmas presents on my credit card even though I had money in my bank account, and it made it difficult to go out as I had to make sure I always had cash on me.
However the majority of the staff seem to have some commonsense as problems like this have not occured since.
I also for years have had a bank card which has my picture on. This has lead to less questioning in shops particularly as some shop assistants seem to take offence when I buy products in their shops. Due to my picture on my card I have been able to turn around to say to them things like well if that picture doesn't look like me who else does it look like? I am currently one of the last set of customers who will be updated to a Chip and Pin card because of this.
I am aware that people have had problems with changing to certain types of bank accounts ie a royalites account to a normal current account but they have threatened them that they ensure that their family and friends who bank with them are aware of the problems they are having. As they are aware that lots of their reputation relies on word of mouth this quickly gets them to act better.
The only downside for me banking with Royal Bank of Scotland and living in London is that their are not as many branches around where I live as I use to have when I was a student. However I make use of their internet and telephone banking.
I have banked with 3 different banks in my life and this is the one I have banked the longest with so far. The only place who I think would offer me a better service would be my building society.