Nabigon 8110: a nice device but without proper support . . (Navigon 8110)

Member Name: henk0987

Product:	Navigon 8110
Date:	20/03/09 (172 review reads)
Rating:

Advantages: good design

Disadvantages: very bad and frustrating support

It seems like a nice device with very useful options like TMC, Bluetooth en a FM transmitter. And I suppose that there's nothing wrong with its design. As long as it's functioning. . .
About a month ago I purchased the Navigon 8110. From the start it wasn't doing what it was supposed to do: navigating. No gps reception, no gps receiver icon on the screen. So, after two days of failed trials and resets, I tried to contact the support desk. After an overall waiting time of 50 minutes, I tried another option: the sales dept. Within 3 seconds the phone was picked up!
The employee promised me to mail me the details for having the device picked up for repair. I wanted a new device because in this one I had no faith anymore.
Next day: no mail received. Once again I called the support dept, this time it took me 3 times; and this time I was more lucky. The device was picked up the same day.
After 2 weeks I received the same device. Now I had a gps icon on the screen! But . . no gps reception, not after leaving the device for more than 20 minutes in the open air.
Next day: no battery power, and after recharging it, no more gps reception and no gps icon.
I have reset it over and over again without any luck. So I called the support dept. again and demanded a new device. Because after 3 weeks I had received a mail from the company, saying "As long as your NAVIGON PRODUCT is more than two weeks old, all we can do, is repair and send back to you." I sent the device back within 3 days!!!

Now I just sent back the device for the second time (even this was quite frustrating). And received an e-mail that - again - I cannot expect a new device. The reason this time: the device must be sent back AT LEAST 3 times before they CONSIDER to send me a new device! (Even then I cannot claim a new one!)

The device itself seems OK, with the options I just need. But so far the support has been very bad and I haven't had the pleasure of using the navigation. After waiting for almost one month I have had it. The way they react is very opportunistic and cannot exactly be called professional. There's always a way to dissatisfy a customer . . .

Summary: do not buy a Navigon unless you're absolutely sure it's working properly! And even then . .