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Francesco Group

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6 Reviews

Type: Hair Salon

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    6 Reviews
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      15.03.2012 11:50
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      I'll never go anywhere else

      For this review, I will focus on the Cannock Salon which is based on their prices, opening times facilities etc.


      I have been going to Francesco now for around 10 years. I'd always struggled to find hairdressers that actually gave me a cut I liked whether my hair was long or short they either seemed to cut too much off, it looked bad, and I had a few bad experiences with highlights from various salons. I tried Francesco Cannock on a whim. I had driven past it a few times and it looked a nice salon and was always busy which seemed a good sign so I booked my first appointment and that was that. Ten years on I am still very happy and never go anywhere else.

      The Salon

      The Francesco salons all seem to be based on black, grey and white colour scheme which extends from the actual salons to the staff work outfits. It makes is classy and understated with no garish colours jumping out at you. The Cannock salon has plush leather chairs in the reception area, music playing in the background and a nice relaxed atmosphere. The walls ceilings and floor are a plain white with black furnishings making the rooms feel huge and airy. It has huge windows running along most of the building which let in loads of light. Each stylist/colourist has their own work station (or two) which includes a leather chair for the client, large mirror and desk and hairdryers/GHD's etc. The salon has around 6 washing stations with have nice huge sinks, more comfortable chairs, arrays of shampoo and conditioners and rows of plush towels. The Salon is always clean, tidy, un-cluttered, organised and a nice relaxing space to go.

      The Staff

      At the Cannock Salon there are a good range of stylists, colourists, as well as a receptionist and trainee's. Everyone continues the colour scheme by wearing shades of grey, black and white, but still retaining their own styles. I prefer this than seeing them all in a uniform as it makes the staff seem more relaxed. All the staff are helpful, chatty and friendly. They will chat to you while doing you hair if you wish but will also allow you to relax. They offer you drinks and biscuits, discuss what you want from your cut/colour and help you on decisions. They never run more than 5 minutes late on appointments which is great and never leave you unattended.

      Services

      Cannock Salon offer a wide range of services along with the Stylists and Colourists which include:-

      Childrens Discounts
      Colour Experts - MCA
      Curl Specialists
      Hair Extensions
      Parking
      Refreshments
      Senior Citizen Discounts
      Student / NUS Discounts
      Wedding Services


      For a Cut and Finish prices current range from £27 to £38. Men's cuts begin at £20 and Colours start from £31. I pay £27 for my cut and they really do a very good job. I have never had a cut I didn't like or a colour that didn't look natural and professional. They may be a little expensive but you really pay for what you get! Every hair cut or style looks great and they will only do what you ask. If you have highlights or colour the selection is endless and it is done with care.

      From when you book the appointment to leaving the salon, the whole experience and service is second to none!

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      17.10.2011 21:59
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      A lovely but expensive salon.

      I was in dire need of a hair cut and my daughter had her hair cut here and recommended it to me. My nearest salon is in Wolverhampton. I had to go on the website to make an appointment. You can choose who you want to cut your hair, and the price varies here. For a general stylist it's about £25 but for the senior stylist I think it was around £45. I went with one in between and paid £35 for a wash, cut and blowdry.

      The salon wasn't difficult to find, it's only a five minute walk from the main shopping centre. From the outside, it looked quite nice, a little bit posh. I felt awful because it was a windy day so my hair was allover the place, I thought they'd take one look at me and tell me where to go!

      I went inside and told the lady at the desk my name and appointment time and was pleasently suprised by the warm welcome I recieved. They took my coat, offered me a seat and a coffee which I politely declined. When I had my hair washed, the lady spent ages rubbing my hair and asked me if she was being to hard on my head. I could have fallen asleep it felt lovely. The lady who cut my hair was also lovely, she didn't seem rushed, but took the time to talk about exactly how I wanted my hair, and gave me advice on what would suit me. We chatted away while she cut my hair and was gentle whilst combing and styling my hair unlike my usual hairdresser.

      When she was drying my hair, I couldn't take my eyes off the mirror, my hair looked amazing. I don't know what it is she did but it looked great and felt lovely and soft. The cut was perfect and I was really pleased. She showed me the back and sides with a mirror and asked if it was OK, did I need any more taking off. I felt happy to pay the £35 because I was really pleased with the service they'd provided, and my hair afterwards. The staff were polite and lovely when I left, complimenting my hair and wishing me well. I was gutted when I walked out and a big gust of wind blew my newly styled hair everywhere!

      Unfortunately, when I got home and washed it myself, it didn't look nearly as good as when she had did it for me. Everyone complimented me on my haircut and I've recommended the salon to lots of my friends now. The only thing was, I'm not willing to pay £35 every time my hair needs cutting or a little trim. I pop around to the local shop where they only charge £7 for a dry cut which does the trick for me.

      I absolutely loved my experience at this salon. My hair isn't in any paticular style at the minute so I'm thinking about going back to have it cut there again soon. It is pricey, but it really is enjoyable and you get the cut you want. It is by far my all time favourite salon that I have visited.

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      • More +
        08.03.2011 02:34

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        Terrible experience at the new Bodmin ave salon. Have been going there for years - every 5 to 6 weeks and paying almost £50 per visit cut and finish but the place is going downhill since the refit in Feb 2011. Appalling customer service..arrived in the middle of staff in-fighting, was seated and asked if I wanted a coffee, which I did but it never arrived. My stylist then washed and started to cut my hair but disapperaed for 20 mins to see to another customer. Would have walked out if my hair had n't been half cut. The place felt chaotic and unfriendly. When I left the receptionist was very off hand. I will not be going back. Any recommendations on more approachable salons ?

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        07.11.2010 15:00
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        Highly, highly recommended! I'll be back in a few weeks...

        **Note that this review refers to the branch in Lichfield, Staffordshire**

        It's always very difficult when you move house because you have to build up so many relationships again, particularly when you're moving to a different part of the country. Having built up a relationship with a hairdresser over the years who knows you and exactly what you like doing, it's daunting to say the least to start all over again!

        There are quite a few salons around here, so the perennial question of 'Where do you start?' rears its head again. I chose Francesco's for two reasons. Firstly it had a very good and comprehensive website, so I knew in advance what I was going into. Secondly, it had a prime city centre location which I could easily get to.

        You might be forgiven for not having seen the branch before, as it's tucked up a tiny pedestrian route between Market Street and the car park. The premises are quite small, and I can understand them trying to move to a larger shop on one of the main streets.

        I was very impressed with this branch, not least because of their real concern for the needs of the individual. When I arrived, the hairdresser sat down with me to discuss what I wanted doing. We talked about what I'd had done before and whether there was anything I wanted to change or improve on. She made hot drinks and offered biscuits, and I felt thoroughly spoilt and pampered.

        I'm not that into hair styling - I just like something which is easy to manage! She made some good suggestions about how my current hairstyle could just be tweaked slightly to make this easier. I felt confident to go with these, and the result has been fantastic. Whereas previously, I'd spent time every morning just trying to get it to not stick up all over the place, it now lies down perfectly, and it even looks like it has a style!

        The hairdresser was chatty while she was working, but in a nice way. Some can be very overpowering and you can feel like they're expecting you to tell them your life history!

        The price was good too. It would have been £24 for the men's cut and blow dry, which was £6 cheaper than I'd been paying before we moved. However, this time I had a voucher for £10 off, so I thought that at £14, it was a real bargain. I know I could get it done cheaper, but I'd rather pay for the good service and quality result! They also offer a discount for NUS card holders. They offer a loyalty scheme, and when you've collected so many points, you get £10 off (technical cut and finish 4 points, technical and finish 3 points, cut and finish 2 points, and finish 1 point). An excellent scheme!

        Overall, I was just really impressed with the way as I was treated as an individual. There was none of this "Lots of people are doing x, y and z at the moment" which so often seems to be the case.

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        24.06.2003 18:04

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        A cut of above the rest - Advantages: Pleasant staff, Quality - Disadvantages: Can be pricey

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        19.11.2002 15:39
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        Like many of the reviews here, certainly in this section anyway, this one should have small print that goes something along the lines of; "these comments are based on visits to only 1 salon and so do not necessarily reflect the organisation as a whole". NB. Perhaps the people who run this site need to thinkn about that for all reviews. Anyway, back to the review. This is based on visits to the Francesco salon in Wolverhampton. I have been to the salon many times between 1990 and 1996, although a house move then meant that I stopped going. Are the opinions still valid then? Well, yes I think they are as I have been past the salon a couple of times very recently and 90% of the staff are the same as when I used to go there. The salon looks very professional and had a major make-over quite recently so expect lots of chrome and neutral colours, quite a sort of minimalist feel it has now. It is certainly popular locally and for a Saturday appointment you would need to book well in advance - but that's the same wherever you go. The salon is part of a chain and there are several others dotted across the Midlands. So, I guess this is not much use to 90% of the population! Still, if you are ever in the region this is a high class salon. They have their own training academy and the stylists are mostly very good. I have been to several people over this period, usually changing because someone left rather than they because they weren't any good. Sometimes, for me anyway, the salon can feel a little cramped and you are sort of elbow-to-elbow with other clients. Service is good and you will normally be offered a drink of some sort. Options for your hair are discussed before anything is done and you do get the impression that they will only do what you want. The quality of the cut is excellent and they have their own product range so that you can maintain your style. One minor problem might be, especially for people outside o
        f the city, is getting to it. Wolverhampton is not the world's best city for motorists although the salon is only 10 minutes walk from the main civic car park.

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