We both took advantage of the 70% reduction for Brazilean blowdry. We had to pay up front at point of booking - £89 each. The process was long but the staff pleasant and friendly. 3 days later and over £100 worse off each. WE had to buy aftercare products! Our hair went back to being curly and frizzy. We complained and Jason asked if we wanted a re -treatment or products. We refused.
1. Because we were both off on holiday for 3 weeks and
2. We live over 30 miles away from SAX Birmingham and by now lost faith.
When we returned from holidays we asked for a full refund but were refused. The francaisee Michelle became quite 'email agressive' using caps font in the end once we informed her we would be pursuing a legal claim through small claims court. I suggest you do this too. For £25 to process SAX will be charged full costs and have to refund plus compensate, ... plus we intend to push bad reviews about them and their lack of customer care or even caring full stop! To be fair Jason remained polite whereas Michelle not only became agressive but kept repeating the same thing. Quite annoying. "Why didnt you return earlier so we could see your hair"? We keep tellingher because we went on holiday but did complain within a week of the treatment. By now she tells us" Your hair may well be out of date to make a complaint" .... hum yeah not a very bright response. Just dont be drawn in by their reductions - dont go there. Thats our advice.