Trust is a precious thing (Toni & Guy)

Member Name: theicequeen

Product:	Toni & Guy
Date:	17/07/02 (1149 review reads)
Rating:

Advantages: A few good colour technicians, A few good stylists, Beautiful salons

Disadvantages: The price, Waiting lists, Differing abilities

Previously i had posted a glowing review of Toni and Guy. For two years i had been a regular visitor to their Bristol branch of Toni and Guy where i had appointments with one of their senior colour technicians in order to turn my red hair blonde. I would visit the salon every eight weeks to have full-head highlights at a price of £85 and would occcasionally have my long hair trimmed at a cost of £35. The service was brilliant, with attentive staff constantly ensuring that i had everything i needed in the way of magazines and beverages; the surroundings were beautiful with minimalist chrome and glass - but most importantly i was able to place total trust in my colour technician.

Imagine my horror when i learnt she had left (gone to another salon, the name of which they refused to give me). I booked an appointment with another technician and also a cut with one of their many stylists. The results are abissmal.

I asked the technician for a mixture of intergrated blonde and ginger highlights, the blonde shade being my regular shade of choice and the ginger shade being a light red colour a la Nicole Kidman. The highlights came out blocky, the two shades stubbornly refusing to blend together, the ginger shade gone horribly wrong - turning out in a muddy aubergine shade. The colour technician appeared somewhat oblivious to the intended shade and the reality before her - a brilliant actress!

Then the cut. Having entered the salon with long blonde hair, and having asked for a little of the bottom i ended up having had four inches off the bottom and choppy layers. I asked for a cut that would provide body, the layers simply make the hair look thin and flat - a problem which is highlighted by the dire colour.

In conclusion, i had for two years believed Toni and Guy to be a brilliant salon, my experience has however taught me that this was down to mere luck of the draw in relation to the technicians and stylists that one visits - with such
differing standards of ability within the salon you perhaps take more of a risk than ought to be the case with a salon with such an expensive pricing structure. My "new look" cost me £107...so far, i have another equally expensive appointment booked to rectify the situation.

Summary: