The WORST hairdresser experience I ever had!!!! (Toni & Guy)

Member Name: tn12363

Product:	Toni & Guy
Date:	26/11/03 (2384 review reads)
Rating:

Advantages: close to work

Disadvantages: burned my hair, by far the worst service I've ever received

I want to share the awful experience I had with Toni & Guy near Canada Square (Canary Wharf) in London and warn others against going to that terrible place!!!
I only went there because it was almost next door to my work. I asked for a standard hair colour and cut, and guess what - the stylist (some teenager) did such a crappy job that my hair turned out in two distinctlively different colors, one near the roots and a different one at the ends!! It was a really trashy look - like some cheap 80's junkie prostitute or something. I'm almost 30 and a corporate type, came in from work wearing a suit and everything, but the stylist proceeded to try and convince me that this is what I actually wanted it and it looked really good on me. I demanded that they do something about it, and they applied some terrible chemical which was supposed to lift the color but instead only burned my hair. Then they did it again, as it did not work the first time. It was around 9 p.m. at that stage, and the stylist just left without even an apology!!! leaving me in the hands of another teenager who looked around 14 years old.
After another hour I was desperate to get out, and asked them to just leave it and blow dry my hair. To which they said "there is nobody around any more to blow dry your hair, it's too late". So, after 3 hours I am standing there with 2-coloured WET hair and asked to pay 120 pounds for COLOR and BLOWDRY. I said I am not going to pay for the blowdry because obviously the service was not provided. At which stage appears the most awful bitch from hell I've ever seen, some Nordic woman who runs the place, and CALLS THE POLICE!!! No, this is not a mistake, they left my hair burned and wet, AND CALLED THE POLICE ON ME WHEN I ASKED FOR A DISCOUNT!!! At that stage I was getting really upset and scared of the whole police thing, so I had to just pay up and leave. I was going to write a formal complaint to the headquarters, but guess what, the co
mpany is so secretive that they do not even have a corporate website with address or contact details for the customer service. I guess otherwise they would be getting to many complaints. Well, what goes around comes around, I hope those people get treated like they treated me that day.

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