Toni & Guy Reviews

TONI&GUY Stafford I have had my faith in customer service given back to me after a visit to TONI&GUY Stafford. I had an appointment on Thursday for a colour and cut. The welcome into the salon was very warm and friendly and within seconds the polite girl had taken my coat, sat me down and got me a coffee. I was impressed and the ...  Read the complete review

Having read lots of bad reviews of Toni & Guy I thought I should add how I felt there when visiting today. I was so nervous as so many people have written awful things about lack of customer service and how appauling they get treated so I was not looking forward to going! However this occasion I felt glad that I did go. Originally ...  Read the complete review

This place is too expensive for what they give you. They are always running behind schedule. It took them four hours just to dye my hair one color. I also went in for a hair cut and I had to see 3 different people to get my hair finished. It was awful. I have been there 3 times and I'm not going back. If you have all the money and time than this place is for you. They really need to lower what they charge. They pretty much charge you for waiting!

I've been to both the academy and the salon, my most recent experience at the academy. I went for a full weave root touch up and it ended up not even looking like it was done! I then had to have my roots "colored" because she didn't put in heavy enough weave. Now for the cut, I asked for light layers and she took 6 inches off my hair! ...  Read the complete review

By the sounds of these review and my own experiences, it seems safe to say that you can't trust the 'label' of a salon as each stylist is different. They can train everyone the same but in the end everyone has different skills and ideas of how hair will turn out. I have had some very different experiences and am not sure I would go to Toni and Guy ...  Read the complete review

Toni and Guy can be quite hit and miss. It is a very large chain of hair salons which pitch themselves to the modern young women who want up to date well cut hair. This can depend on where you go - I have found soho, portsmouth and clapham toni and guys excellent - they gave me exactly what i wanted, cut in well fringes from long hair and gave me ...  Read the complete review

Worst hair cut ever! The words "knife", "fork" and "4 year old nephew" come to mind! I have very straight hair which may take some precision to cut...surely that is why Toni & Guy hairdressers are trained for so long though?! Maybe they should specify customers with curly hair only are welcome?! The minute this ...  Read the complete review

Paid a lot of money for a senior stylist in Brighton. Specified that I needed a managable haircut that wouldn't need styling in the morning. Well... since the Haircut it's been worse. Needs more care than it did before I went there and the cut itself is not good at all. It has no real shape or movement and any shape it did have was temporary as a ...  Read the complete review

Apologies from me but I did not want to let my best secret out!!
It was way back last year this story started...

I had my hair cut here a complete restyle but it was terrible...so I complained...something i do not normally do...

I was after a few days contacted and an appointment was arranged to go back and have it redone (It was done so badly before) I accepted tentatively mind you...

I have never looked back...they treated me like royalty....Thank you Christophe - you are now my hero!!!
I swear I will go nowhere else now, where they normally say cut after 6 weeks with me it is more like 12 but it is superbly done....and is worth the fortune it costs.....

do try them but a good stylist.......

You get what you pay for!!

EXCELLENT>>>>>

Kendal Cumbria. Wanted a special cut and colour so decided to pay a bit more but was very disappointed. The colour was nothing special, I explained I wanted a natural look but still came away with tiger stripes. The girl who cut and blow dried my hair was obviously in a rush for her next client hacked away putting layers in which I had been trying for ages to grow out. Now when I wash my hair it sticks out at all angles. Very disappointed and will not return again. PS The salon itself could do with a good makeover, it felt dirty and the paint was peeling off.

I went to the academy a few years ago after a girl stopped me in Top Shop. She just got lucky as I was planning to book in for a hair cut anyway and when she said it was free, I said yes. So the waiting was ridiculous. I sat in a consolation room on my own for 20 mins while she fetched her teacher and then came back and explained that she was ...  Read the complete review

I'd never been to a Toni & Guy before as personally I think spending upwards of £50 just for a trim is a bit of a rip off, and I've always been happy with the cuts and colouring I've had at more reasonably priced salons. However last time I walked past the Oxford branch they were advertising for models for cutting and colouring, so as it's ...  Read the complete review

Terrible. i visited the toni and guy salon in horsham west sussex to have a full head of highlights. i talked the colour through with one of the "senior stylists" and showed her pictures of what i wanted blah blah blah. I explained that i wanted a natural looking soft blonde colour. When i had it dried by a TRAINEE :O, i saw she had put ...  Read the complete review

Went there on 26th Jan 09. What an awful experience.... I'm currently 36 weeks pregnant. Back in June I decided, on the advice of a new hairdresser (not Toni & Guy), to have a semi permanent colour. Well, the light brown colour I selected came out almost black! I wasn't aware my hair would become so porous in pregnancy, and was ...  Read the complete review

I have been to the Canary Wharf branch a lot. This is my experience. The first few hair cuts were great. A Viet girl called My cut my hair with real flair and style. She really took her time and it looked great. Unfortunately she moved to another branch (Richmond I think) too far for me to travel to. Since then I have seen every ...  Read the complete review

I have never ever had any problems with Toni & Guy the staff have always been extremley friendly and actually listen to what you want and do there best to get everything perfect they might be a bit pricy but the result at the end is well worth it ive had so many problems with hair dressers in the past doing something i didnt ask them ...  Read the complete review

toni and guy birmingham review the customer servivce is second to none. as a reguler customer i would recamend this salon if you want honest and professional advice on styling. the best parts when they wash your hair there shampoos smell so nice and the head medsurge is so relaxing as well as your feet going up on the chair it vevbrates

A* TONI & GUY STAFFORD Am I worth it? The staff at TONI&GUY Stafford certainly let me know I was, every penny!! My wife got me in (admittedly with a gun to my head) to get me "trendied up". The latest fashion bible she was reading informed her women were wanting the Marlborough Man back! Not the stinky chaps wearing, ...  Read the complete review

I have used Toni & Guy salons on and off now for over 20 years. I have lived all over the U.K. and the U.S.A. and when in doubt and I have needed follicular help in a strange city I have always relied on Toni & Guy. I began having my hair permed when I was 16 back in the 80's when you wanted a Carol Decker or Kate Bush look. This style I ...  Read the complete review

had cut and colour at windsor branch on saturday - v v expensive (£147) and v disappointing result