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Dell Axim X3 - Windows Mobile 2003 Premium - PXA263 300 MHz - RAM: 32 MB - ROM: 32 MB 3.5" TFT - IrDA

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      08.10.2004 12:30

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      The main purspose of this review is to warn others to be extremely careful when attaching a synch/charge cable to the connector at the base of the unit. The pin connector on the base of the unit is quite fragile and can easily be broken, if so Dell say they will not repair the unit but that you have to buy a new one - BUT read on. I inadvertantly broke my connector when connecting a charger cable to the unit and thereafter could not charge it. I emailed Dell but they said it was not covered by the warranty as I had caused the damage - I was of the opinion that this was a design flaw. I went online to www.aximsite.com and found a thread (*) there where others had done exactly the same, however several had managed to get Dell to replace the unit free of charge, this usually involved speaking to a supervisor (although they would not admit there was a design fault). I immediately phoned Dell and after a perfunctory attempt to point out it was my fault they agreed to replace the unit in exchange for my broken one, again they made it clear that there was no design fault and this was a one off goodwill gesture. Sure enough the courier arrived next day with new unit and took my unit away. TOP MARKS for customer service but still think design is iffy. There is also a company in California that will repair the connector even though Dell wont - http://www.pocketpctechs.com/ Moral of the tale is that if this happens to you phone them and don't give up till you get a replacement. In General I have found the AXIM (X3) to be a great PDA and much cheaper than many rivals but be careful. (*) http://www.aximsite.com/boards/showthread.php?t=39852&highlight=connector+pins

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  • Product Details

    The Dell Axim X3 features a sleek, comfortable, sophisticated design that packs in all the features needed for connectivity, productivity and entertainment.

    The Axim X3 is one of the thinnest and lightest PDAs available with integrated Wi-Fi capability, meaning it's painless to carry and easy to stay connected. Whether you're on campus or at a coffee shop, if you're near a Wi-Fi hotspot, then you can check your email, browse the web, or update your activities schedule with your Axim X3.

    Powered by Windows Mobile 2003 which includes Windows Media Player software, the Axim X3 easily becomes a multimedia device capable of delivering digital music and even digital video playback. The Windows Mobile 2003 Pictures application makes it simple to carry your favorite digital photos of friends and family with you wherever you go.