Great product-Excellent service! (Handspring Visor Deluxe)

Member Name: Rallllle

Product:	Handspring Visor Deluxe
Date:	22/08/02 (52 review reads)
Rating:

Advantages: Great product, Price , Service

Disadvantages: The screens can be broken

I have been a diehard Handspring user since they were 1st available. Terrible but true, it is my portable brain and I am lost without it. Imagine my horror when, 3 days before a big meeting, the Visor fell off the desk, onto the floor and the LCD cracked. (Fair disclosure, it wasn't in its case, I had just synched it and sat it on top of some paperwork).
I called Handspring and was told to hot synch it again and for $80 I could have the screen replaced. Ouch, lots to pay for a moment of carelessness, but what else to do? I later found out that if a screen is cracked on a Palm its toast, so I was very happy that the screen could be replaced.
I called to get the return authorization # on Sunday. Imagine my surprise when Fed Ex shows up on Tues with a box which I assumed contained the RAN and packing and it contains a *NEW* Visor Deluxe. I just have to send the old one back. Incredibly fast, efficient and wonderful service. Not only does Handspring have a great product, their service has ensured I stay a loyal customer.

Summary: