Good product let down by poor HP service response (HP iPaq 214)

Member Name: Jon

Product:	HP iPaq 214
Date:	16/04/09 (33 review reads)
Rating:

Advantages: Ease of use

Disadvantages: Reliability

How disappointing. I had the same experience as another reviewer, Elizabeth. After a few weeks I could no longer connect to the charger unit through the 24 pin connector on the base of the IPAQ. HP "service" say I have made a mistake and want to charge me over £100 to repair the unit. They are not listening to customers who know there is a genuine issue with the equipment. A pity because in all other respects, the IPAQ fully satisfied my requirements, was easy to set up and use and promised to be a useful piece of equipment. I can still use it but only with the USB charging facility which is very slow and requires computer availability.
In summary then , the IPAQ in my opinion has been poor value for money and a very poor reflection on the support offered by HP to a very unhappy customer.

Summary: Poor purchasing decision

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