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Plantronics DECT Headset CS60
by roo88478
I have recently started using the CS60 Plantronic headsets at my new place of work. I currently work in customer services and therefore wear a headset everyday as part of my job. Until now I have used a range of headsets in various different places of work, however this is the first time I have ever used a wireless headset. Rather than ... headset wires coming from the back of my phone - the phone is connected to a dock, which remotely connects to my headset. In my place of work we have the option to use a headset or use the usual hand set on the phone, however I find a good headset is much better for my needs as I do a lot of typing and get neck ache having to hold the phone with my neck/shoulder whilst processing calls if I use a regular handset.
I found this headset really easy to install, - plugging the dock part into the port where my earphones usually go. All I needed do from here was plug the dock into the mains. You need to let the earpiece of the appliance charge up before using - I generally leave mine to charge overnight and it lasts me all day the next day, which is great because the last thing you want is the earpiece dying mid call (I must add I have had this happen before, when I have forgotten to charge it, and if it does run out of charge mid call you can just pick up the regular phone handset and continue the call)
The docking station is an attractive silver and pewter pod, which looks great on my desk, into which the device fits in vertically to charge. You do have to make sure it is plugged in properly to ensure it is charging ( as I didn't do on my first day using it - coming in to a flat headset on the second day) however there is a light on the side to show when the headset is plugged into your docking device. A green light also appears on the headset when it is plugged in correctly. On the back of the dock are the microphone volume and headset volume controls, which are adjustable with slider devices, and a button pad respectively, and are very simple to use.
The headset comes in two separate parts; the ear piece and microphone in one piece, with an attachment to put the earpiece / microphone to your head. Some of my colleague use the standard ear clip, which literally loops the headset over your ear, however I use a more conventional 'over the head' band, which I find more comfortable for daily wear. The attachments were really easy to change, they just unclip and clip on to the preferred head attachment (and stay on well , as I was expecting it to fall off!) The band is also fully adjustable, suiting a range of head sizes, with a handy gripper on the other end, to end, to ensure maximum grasp!
I find the audio quality on this headset is fine - I have had better, however only on a double earphone headset - I do have it on the highest setting I admit, however even in a very loud, busy office, I am able to hear the customers I speak to quite clearly. Im truly converted to wireless headsets - no wires getting in the way when I am typing, I can stand up, sit down, or even head to the fax machine and keep talking!
I would recommend this product to a colleague / workmate, especially those:
· Who stand up when taking a call (especially those salesy types!)
· Move around the office during calls or between calls
· Type a lot during calls.
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Plantronics .Audio 310
by MagdaDH
I bought this headset when I was exploring the possibilities of using voice recognition software to write instead of having to type everything up. I don't mind typing straight into the word processor as my speed of thinking is comparable to my speed of normal typing, but when copy-typing from notes or longhand pages, the fact that I ... can't touch type slows me down terribly.
Voice recognition software has advanced considerably in recent years and a package is included as a standard on in Windows 7/Vista. At less than £15, and with fairly positive reviews on Amazon, this headset seemed to be a good one to try voice recognition with.
It looks and feels reasonably sturdy, and so far it has not broken (but then it has not had much use) even though my family go through headphones and earphones faster than through pens and pencils. It sits comfortable on my head anyway, the ear element where it should be and without rubbing and the mike, which is adjustable, appears to be sensibly positioned too. It's easy to adjust as well, on a telescopic, flexible rod that can be moved to the right position in relation to the speaker's mouth.
It's also worth saying that this is a typical HEAD set, not one of those neck-brace type things that I just completely fail to see the point of.
The experiment with voice recognition ended with a degree of moderate success, and although I have so far given up on it, I have a feeling that the problems were mostly to do with the software and my accent rather than microphone (essentially, the Windows software was incapable of learning my way of pronouncing the little but essential word ''the''). The microphone picked up everything I said (I did have to speak fairly loudly, louder than even my normal voice level) and the fact that it was often 'mistyped has to be down to the software. I might buy a specialist package if I get serious about this at some point in time.
Since then I tested the mike for making normal voice recordings and even a VOIP call, and it works fine, although the sound could be a little louder. The microphone claims to have noise-cancelling design and in my experience it is fairly good at picking up the speech and NOT picking up other noise, but then I always used in a quiet environment with no noticeable distractions. I am not sure how it would work in an office for example.
The mono-headphone part is pretty good too. For the reasons mentioned above I never buy any ear or headphones beyond medium price as the risk of destruction is too high and anyway nobody here is a connoisseur of sound quality. With this caveat, the quality of the sound that emerged from the headphone element of this headset is perfectly satisfactory for any normal headphone use, i.e. calls, watching films or videos on the computer or background listening to music (though I am sure those who know about such things would baulk at the idea of losing the stereo effect). The ''monaural'' design means that you don't lose contact with the reality which has, obviously, both positive and negative sides. One bonus for me is that I can more easily hear how loud I am taking if VOIP calling anybody.
All in all, in my (admittedly completely non-expert) opinion, it's a decent headset for calls, using audio on the web and possibly even voice recognition typing by native speakers (with a decent software).
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Plantronics CS 60
by luckstrike13
We use the CS60 in work as standard and While I have never experienced using headsets before find that this headset is brilliant. It frees your hands to type while speaking to clients as well as lacking wires, the latter is the real advantage for me - being able to move about the office while speaking to clients is a huge advantage but ... also not having to get tangled up with wires when trying to pick the phone.
Mine came with a phone lifter included in the box which as it suggests lifts the phone and puts it down again when the button on the side of the headset is pressed. There is also a volume control on the side of the headset which means that you don't need to be near your phone when making calls. The microphone is very good at filtering out the background noise so the client only hears your voice and not the background noise around you.
While I did not find that the over ear loop was sufficient to keep the headset on my ear the optional headband is comfortable and at times you forget that you have the headset on.
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