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We use the CS60 in work as standard and While I have never experienced using headsets before find that this headset is brilliant. It frees your hands to type while speaking to clients as well as lacking wires, the latter is the real advantage for me - being able to move about the office while speaking to clients is a huge advantage but also not having to get tangled up with wires when trying to pick the phone.
Mine came with a phone lifter included in the box which as it suggests lifts the phone and puts it down again when the button on the side of the headset is pressed. There is also a volume control on the side of the headset which means that you don't need to be near your phone when making calls. The microphone is very good at filtering out the background noise so the client only hears your voice and not the background noise around you.
While I did not find that the over ear loop was sufficient to keep the headset on my ear the optional headband is comfortable and at times you forget that you have the headset on.
This review is written on the basis that this headset is for use within a contact centre.
This is not a great headset, and gets a very mixed reaction from the agents. On a plus it is Bluetooth, and not having a wire to get in the way:
A. Makes it more comfortable, as this isn't pulling on one side and putting stress on one ear.
B. Improves productivity if agents are multitasking and need to step away from their desk regularly to do this.
The signal is strong, and can easily go 20 meters, or through a couple of walls, or even the floor. The battery life is good, and will last for about 10 hours, with most of that time spent on calls. This means that only if the agent is working a very long day will the battery run out, and even then it makes an occasional beep for about 10 minutes before it dies, so it does give notice. A quick charge during an agents lunch break will of course solve this issue, but if there is the occasional phone operator wanting some time off the phones they can "forget" to charge it mid day.
Now there are a few reasons why this is not a good headset. Two of which revolve around the actual quality of the sound. To put it simply the sound has a lot of echo. This point alone means many agents tend to favour the outdated wired headsets. For the duration of any call there is a very light background static (not like radio static), regardless of how close the agent is to the Bluetooth receiver.
Once a call has terminated this static does not disappear immediately but persists for several seconds, giving the impression that the phone has not disconnected properly.
Lastly if the over the head fitting is used, rather than over the ear, this is susceptible to breaks. There are two points which seem to cause problems, with small bits of plastic snapping and making it either useless, or needing of repair.
Because of these problems I couldn't recommend it to a dedicated phone agent. If however, it was for someone whose secondary role was on the phone, or only did phone work for a small part of their role, then this lighter use would probably mean the sound quality and strength of the headset are secondary to the fact it is Bluetooth, and quite comfortable.
As I use the phone a lot at work I was given this bluetooth headset to make my job a lot easier and more comfortable. It is so much better than using a handset or a wired headset, it really is freeing. I feel weird using a handset to talk now!
In the box you get the main headset, charger, 2 headband-style headset adaptors and 3 over ear adaptors (as shown in the picture). This is brilliant as you can choose the exact item that suits you best. I use a medium size over ear adaptor. They clip on and off and you can use it on either ear.
The headset slots onto the charger and will be ready to use in about 30 minutes but it takes 3 hours to charge fully from dead. The only issue I've had with it is that you need to really pull the headset down onto the charger until the light comes on. I've had issues with people cleaning around and knocking it off charge which is annoying! The headset has about 9 hours talktime so perfect for the working day.
It is very easy to use, you can either use the handset lifter which is also included in the box, with which you literally lift the handset to answer the phone and rest it on the lifter or you can set your phone up so that you answer with the push of a button which is what I do. The range is really good, I think it's about 15m. I work on a ground floor and can go upstairs and still talk without problem. When you do go out of range the headset beeps but the call isn't lost, once you go back in range the call comes back.
The headset has variable volume and an option to mute. When the headset has been set to mute there is a slight beep to indicate that the person on the other end can't hear you.
I've been using this for over 2 years now and it is still working really well, it's brilliant for anyone who answers phones all day and although pretty expensive at £150 I believe that it was money truly well spent!
Been using this with the handset lifter now for 1 year. Fortunately the lifter is now normally included in the deal but best to check. The handset lifter does exactly what it says, physically lifts up the phone handset. Perfect for when you're on the other end of the office and need to answer the call by pressing the button on the head set.
Range is good, stray to far and you will hear a tone and the break up of voice. Yes, you can get the traditional wired Plantronics and the price is good but this gives you the flexibility to move around unhindered. Would suggest wired versions for call-centre type environments where people basically use it at their desks and don't tend to wonder around the office.
I use it as an office accessory so after I finish I put it back in the docker. It charges as a result so I am never short of battery. However, the batter is changeable and needs no tools.
The only thing I would mention is the mute feature. Small button on the top of the headset, when you press it it makes a tone to mute and another to unmute. Sometimes I get forget which is which.
Never had anyone moan about clarity or not being able to hear me. The ear piece accessories will also please your style, in-ear/alice band, etc.
Hope you found this review useful!
- This is a very good wireless headset. Reception is crisp and clear from 15m away in an open-plan office.
- The sound is of a good quality both in terms of what is being played through the ear and the microphone.
- The headset is set up with a speaker on only one side, leaving the other free to hear the office environment. Will work well for many unless in a noisy office.
- All the communication equipment is housed on the microphone boom, but it does not feel unbalanced as it is light and the headset provides a firm grip.
- The earpiece is very comfortable, with a soft foam ring under the cover.
- The volume control is small and at the rear of the boom. It's a bit fiddly to use when wearing it but probably you will set it once then leave it alone. Similarly the on/off button is on the side of boom and much larger.
- The base unit is solid and has a very easy to use cradle for the headset. The two-tone plastic construction