I have recently started using the CS60 Plantronic headsets at my new place of work. I currently work in customer services and therefore wear a headset everyday as part of my job. Until now I have used a range of headsets in various different places of work, however this is the first time I have ever used a wireless headset. Rather than headset wires coming from the back of my phone - the phone is connected to a dock, which remotely connects to my headset. In my place of work we have the option to use a headset or use the usual hand set on the phone, however I find a good headset is much better for my needs as I do a lot of typing and get neck ache having to hold the phone with my neck/shoulder whilst processing calls if I use a regular handset.
I found this headset really easy to install, - plugging the dock part into the port where my earphones usually go. All I needed do from here was plug the dock into the mains. You need to let the earpiece of the appliance charge up before using - I generally leave mine to charge overnight and it lasts me all day the next day, which is great because the last thing you want is the earpiece dying mid call (I must add I have had this happen before, when I have forgotten to charge it, and if it does run out of charge mid call you can just pick up the regular phone handset and continue the call)
The docking station is an attractive silver and pewter pod, which looks great on my desk, into which the device fits in vertically to charge. You do have to make sure it is plugged in properly to ensure it is charging ( as I didn't do on my first day using it - coming in to a flat headset on the second day) however there is a light on the side to show when the headset is plugged into your docking device. A green light also appears on the headset when it is plugged in correctly. On the back of the dock are the microphone volume and headset volume controls, which are adjustable with slider devices, and a button pad respectively, and are very simple to use.
The headset comes in two separate parts; the ear piece and microphone in one piece, with an attachment to put the earpiece / microphone to your head. Some of my colleague use the standard ear clip, which literally loops the headset over your ear, however I use a more conventional 'over the head' band, which I find more comfortable for daily wear. The attachments were really easy to change, they just unclip and clip on to the preferred head attachment (and stay on well , as I was expecting it to fall off!) The band is also fully adjustable, suiting a range of head sizes, with a handy gripper on the other end, to end, to ensure maximum grasp!
I find the audio quality on this headset is fine - I have had better, however only on a double earphone headset - I do have it on the highest setting I admit, however even in a very loud, busy office, I am able to hear the customers I speak to quite clearly. Im truly converted to wireless headsets - no wires getting in the way when I am typing, I can stand up, sit down, or even head to the fax machine and keep talking!
I would recommend this product to a colleague / workmate, especially those:
· Who stand up when taking a call (especially those salesy types!)
· Move around the office during calls or between calls
· Type a lot during calls.
We Sell many of plantronic headsets at work with been a Telecommications company and this is one of them. Many of our customers ring up saying how good these are. We also use these in our company.
The sound quality are brilliant, At the top of the wireless headset you will find a up and down circle that you can adjust the volume with and if you press the circle in you will hear a bleep in your ear and this tells you that the call has been muted.
With this you get a Handset Lifter which once you press the button, lifts the handset and answers the call. At the back of the Lifter you can find a Height ajuster too that lets you ajust how high the lifter lifts the headset during a call (Setting as low as possible is best as too high can cause strain on the arm & cause it to terminate the call)
You may find that this product picks alot of noise up in the background and this causes the headset to bleep as it would if your phone was to ringing.
I find also that if you have multiple headsets sometimes they tend to run on the same channel and when a colleauge hangs up the phone it hangs yours up too. They run on a Freq 99.5mhz uptoo 102mhz so sometimes if two headsets are in the same band, thats when this happens ;)
If anyone requires a guide on how to pair these up please message me and i will be more than happy to send this!
I've been using the Plantronics CS-60 wireless headset for almost two years now and thought it was about time I reviewed it for you. My boss travels a great deal and sometimes he can't get to the internet to see his emails. That means he calls me and I type up his replies while we talk. After finding out that holding the regular phone's handset and typing was causing me problems with my neck, and could have resulted in getting a pinched nerve, we went looking for a good headset for me to use. The first model we found by Dasan Electronics (now discontinued) proved to have really bad sound quality and then we bought this Plantronics model.
This particular model is made to be used with a corded phone, and connecting it is a true breeze. Just plug the handset of your corded phone into the bottom of this, then plug the machine into the place where the handset was previously, and finally plug this into the electricity and basically, you're ready to go. Of course you'll need to put the headpiece in the cradle first and let that charge up, but even when it isn't fully charged and I had it straight out of the box, this worked well. When I first got it, I let it charge overnight and by morning it was fully charged. There is some other fiddling you'll have to do with this to make sure it has the right channels for your phone, but a few quick experiments and following the very simple instruction book will have you receiving and sending calls after only a minute or two.
The most important thing about any headset is the sound quality. I'm very pleased to say that this is just perfect in that area. When I have it on, even if there's lots of background noise, I can still hear the people talking to me - even if they're calling from a noisy place or using a cell phone. What's more, since the headset is cordless, I can move around the office and still talk to whoever is on the phone with me. That's invaluable when my boss calls and says there's something inside his office he needs me to get or look at. Moreover, with very few exceptions, people have heard me beautifully on this and admittedly, those exceptions were only when my boss was in the USA using a Bluetooth hands-free set in a rented car, with me sitting here in Israel. Even so, I could hear most of what he was saying, and he could mostly hear me as well - it just wasn't as clear as a bell. But since that's communicating from half way around the world and with less than optimal conditions for hearing someone in the same city, so you've got to admit this is pretty good indeed. Comparing this with my old headset is like night and day. Plus, once I got the volume to the way I like it, I've never had to fiddle with those controls again. With my old headset I was constantly trying to find a better volume and nothing I did ever seemed to help things, and often made things worse.
Another problem I had with my old headset was that the headpiece was terribly uncomfortable. I have a very small head and no matter how I tried to adjust it this just hurt me, since it sat too low over my other ear. Moreover, I couldn't get the earpiece to fit on instead of the over-the-head piece, and so I couldn't ever get it to feel good. With the CS-60, I started out using just piece that goes over your ear, but found it to be a touch big for my little ears. Changing it to the over-the-head part was very easy - it just clipped off the ear part and onto the head part and that was that. While most people will find this over-the-head bit to go about three-quarters over their heads, with me, even at its shortest position, the end pad lands just above my other ear, but just enough above it to not hurt me. Also, this has a nice, soft pad with leather covering that goes against your ear, which is so nice I've found I can wear this for hours on end without any discomfort. What's more, the mouthpiece here looks very professional and cool, and is substantial enough in size that you won't feel like you have to shout to be heard. Also, it can be used on either ear because it turns a full 360 degrees, which also means you can flip it up out of the way when you aren't talking but still have it on your head.
Finally, I really like how this works. With my old machine, when I wanted to transfer between the handset and the headset I could only do this by flipping a special switch and then moving the handset to the correct position. With the CS-60, I can use either one at any time, and the only thing I have to do to use the headset is make sure the handset is off the hook. Then, when I answer the phone from the CS-60, I just press the speaker button on my phone and the button on my earpiece. If I want to go back to using the handset, all I do is pick it up. Now, there is an optional bit you can buy which will pick the handset up for you, but while this would be convenient, I really don't have a problem with pressing a button or two to use the headset, so we didn't bother with the extra expense. Still, if you think its too much trouble to press two things to get your calls, the optional lifter might be a good idea for you.
As far as I'm concerned, this is a very good product. Its comfortable on my head and ear, nicely designed, easy to hook up, is easy to use, charges up quickly for using immediately, is versatile in that you can have it over-the-ear or over-the-head, its lasted me almost two years now so its durable, and most importantly, the sound quality is great. While these will set you back no small amount (ours cost around US$220), I think its well worth the money - especially when it comes to my health. So I'm giving this a full five stars and highly recommending it to anyone who often finds they need to be on the phone while doing things on the computer at the same time.
Thanks for reading!
Davida Chazan © July, 2008
The official webpage for this product can be found at http://tinyurl.com/5tuzkc and you can buy this from places like www.cordless-phones.uk.com for about £130 where the handset lifter will only cost you an additional £10. By the way, they now make a version of this which has a USB connection for using it with VOIP, but I haven't got that yet at work (due to firewall problems) so I can't say how that works.
This device is sold as an office product, but I use one domestically at home. You can buy them for much less than the RRP; I got mine on from an ebay shop for less than £100, brand new including p&p.
It was very easy to add it as another DECT phone and, since it is so comfortable to wear it is now possible to, for example, type on the computer, wash the dishes or do the ironing while having a telephone conversation.
It has a neat charger and I have never managed to get it to run out of charge while talking. The sound quality is not quite as good as my best regular DECT phone but it is not a strain to use it even for extended periods.
I dithered a long time before buying it, because of the price, but in terms of convenience it is well worth the cost.