BUPA Reviews
Newest Review: ... trauma surgeon whose specialist interests really lie elsewhere! Seems if you chose BUPA then you chose a company who will give you limited choice of specialists - or you'll have to pay a significant shortfall with others (and I'm taking about having to fund perhaps 50% or more yourself!) They now have the worst reimbursement rates of all the major providers by a huge margin. Moreover, they are clamping down on the types and number of procedures you can have in the lifetime of your policy. Badly done BUPA!!!...and my advice to the rest of the public who are blissfully unaware of the changes that BUPA have made? I'd suggest goi... more
Customer BUPA Reviews (9)
by Stephanie S - written on 02/08/12
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What do you do when you see an experienced Consultant Neurosurgeon and he agrees to perform a procedure but tells you that BUPA have slashed the reimbursement for it by almost half and that you'll have to pick up the shortfall? It seems that a call to BUPA gives you the option of two alternative newly qualified consultants - who have only done a small number of these procedures in the past so can't be classed as "experienced". Actually, one of these was actually an orthopaedic trauma surgeon whose specialist interests really lie elsewhere! Seems if you chose BUPA then you chose a company who will give you limited choice of specialists - or you'll ... Read the complete review
by As - written on 23/05/12
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BUPA will take your money but not cover,things like spinal injections for pain. Choose another company.They are misleading people.
by lisa kellett - written on 02/05/12
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We've held a bupa family health insurance policy for over 10 years but here is why I'm changing health insurer: 1. I'm spending too long on the phone to advisors - my record is 40 minutes 2. Incorrect information sometimes given about providers - this seems to depend on which advisor you get to speak to. 3, SHORTFALLS ABOUT TO GET WORSE!! Beware - from the 21st May, BUPA are introducing a new schedule of procedures (this basically details how much they are prepared to pay the consultant for each procedure). Most of these limits have been static for 20 years - yes that's why some consultants charge more and you are left paying the ... Read the complete review
by P Loxham - written on 14/04/11
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I have two procedures due, have been paying for years, I was told to pre authorise everything which I did and I have the pre- authorisation letters. I absolutely followed their procedures to the letter; they told me on the phone also that I was definitely covered for the procedure Today i received a letter from BUPA, they are refusing to pay the first procedure that they authorised, notes 1 and 2 note 1 states " Under the terms of the scheme no benefit is payable" Note 2 states "under the terms of your scheme we are unable to pay this claim as prior pre-authorisation is required" So after confirming tht my treatment was covered ... Read the complete review
by - written on 05/09/10 (Useful, 482 readings)
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I have been with Bupa for the last 15 years, first in Spain with their sister company Sanitas and now here in the UK. My experience has been positive and I have been very pleased with the care I have received from them. Depending on the medical condition, once referred to the specialty (eg dermatology, gynaecology, etc.) the appointments are usually arranged within a few days and any tests (blood, ultrasound, MRI etc) then can follow quickly. Results will usually come back within a week and, if surgery is required, the waiting period is relatively short - in my experience less than a month. There is an approval process depending on the insurance cover ... Read the complete review
