norwich union (Norwich Union)

Name: jeane

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Product:	Norwich Union
Date:	13.04.05 (383 review reads)
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I would also suggest anyone wishing to purchase a life/critical illness policy from NU should seriously consider shopping around first. Unfortunately you do not know what the company are truly like until you make a claim. I found them to be very inefficient, such as not returning my calls, always saying that the person I wanted to speak to was "in a meeting", changing their minds with regards to information they required. You never dealt with the same person more than once so your file gets passed around. I found them to be very disingenous and will do anything to avoid paying out on a claim. Whenever I wrote to them they would never answer my specific questions. This is not what you expect at any time and it is even worse if you are ill. They might "quote you happy", however once they have your business and you put in a claim, they will do their utmost to avoid paying out and continually giving you the runaround.

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